IT Lead Data Analyst

Continental Finance Company; Wilmington (DE); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Continental Finance Company, a growing fintech focused on credit card options for consumers with less-than-perfect credit, seeks an IT Lead Data Analyst to join the Operations team. You will define BI strategy, lead the Data Analytics group, and deliver timely, actionable insights across marketing, servicing, collections, and customer journeys.

The role blends business savvy with hands-on analytics. You will manage dashboards, work with Tableau, Snowflake, SQL, and Adobe Analytics, mentor staff,

Qualifications

• Bachelor's degree in Data Analytics, CS, IS, or related field or equivalent experience.
• 4–6 years in data analytics, BI, or reporting with some supervision experience.
• Strong SQL skills and experience with enterprise data platforms like Snowflake or SQL Server.
• Experience building dashboards and analytics using Tableau or similar BI tools.
• Ability to trace data across sources and ensure reliable information.
• Experience with traditional systems-of-record data and digital analytics data; Adobe Analytics preferred.
• Strong business acumen and ability to translate needs into practical data solutions.
• Leadership, communication, collaboration, and problem-solving; fintech/financial services experience is a plus.

Responsibilities

• Lead the Data Analytics team, set priorities, assign workload, coach team members, ensure timely delivery of analytics solutions.
• Partner with stakeholders to understand objectives, define KPIs, and translate needs into actionable reporting and data strategies.
• Guide development of BI capabilities using Tableau, Snowflake, SQL, SQL Server, and Adobe Analytics.
• Analyze business, operations, customer, and behavioral data to derive reliable insights.
• Understand and integrate data across core systems and digital telemetry platforms for comprehensive insights.
• Promote data quality, governance, metric definitions, and consistency in reporting.
• Effectively communicate findings and recommendations to technical and non-technical audiences.

Skills

Leadership

Communication

Problem solving

Business acumen

Team management

Strategic thinking

Education

Bachelor's degree in Data Analytics, CS, IS, Business Analytics, Statistics, Mathematics, or related field

Tools

Tableau

Snowflake

SQL

SQL Server

Adobe Analytics

Job description

Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking an IT Lead Data Analyst to join our Operations team.

The Lead Data Analyst is responsible for helping define and drive CFC's business intelligence, reporting, and analytics strategy while managing the Data Analytics team and providing day-to-day leadership and direction to its team members. This role combines strong business acumen, technical expertise, people leadership, and hands-on analytical capabilities to ensure the team delivers accurate, timely, and actionable information that supports operational, marketing, collections, customer journey, and other core business functions.

The Lead Data Analyst partners closely with business stakeholders and technology teams to understand business needs, establish priorities, define meaningful performance measures, and translate business questions into effective data and analytics solutions. The role provides leadership across CFC's analytics capabilities, including data from core systems of record, banking and credit card processing platforms, web and mobile applications, and digital behavioral and telemetry platforms such as Adobe Analytics. The Lead will help establish analytics strategy, manage and prioritize team workload, improve data quality and governance, and develop scalable reporting and measurement practices while remaining hands-on with data, systems, and analytical solutions.

Essential Functions:

• Manage and lead the Data Analytics team, including establishing priorities, assigning and managing workload, setting expectations, coaching and developing team members, providing performance feedback, and ensuring the timely and high-quality delivery of reporting and analytics solutions.
• Partner with business leaders and stakeholders to understand business objectives, identify analytical opportunities, define key performance measures, and translate business needs into actionable reporting, analytics, and data strategies.
• Lead the development and continued evolution of CFC's business intelligence and analytics capabilities, including dashboards, reporting, data analysis, and analytical solutions using Tableau, Snowflake, SQL, SQL Server, Adobe Analytics, and related technologies.
• Maintain a hands-on role in analyzing business, operational, customer, portfolio, and behavioral data; investigating complex data questions; understanding relationships across systems and data sources; and ensuring that analytical conclusions are supported by accurate and reliable information.
• Develop a strong understanding of data across CFC's technology ecosystem, including core systems of record, banking and credit card processing platforms, web and mobile applications, and digital analytics and telemetry platforms, and help integrate these sources to create a more complete understanding of customer and business performance.
• Establish and promote high standards for data quality, metric definitions, reporting consistency, analytics governance, and validation practices, including identifying discrepancies, determining root causes, and working across business and technology teams to improve the reliability and usability of CFC's data.
• Communicate analytical findings, business trends, recommendations, and data strategy effectively to technical and non-technical audiences, while driving continuous improvement in how CFC uses data to measure performance, understand customer behavior, and make informed business decisions.

The ideal candidate will have the following:

• Bachelor's degree in Data Analytics, Computer Science, Information Systems, Business Analytics, Statistics, Mathematics, or a related field, or equivalent relevant professional experience.
• 4-6 years of experience in data analytics, business intelligence, reporting, or a related discipline, including experience directly managing or supervising data analytics, business intelligence, or other technical team members, with demonstrated ability to coach employees, manage priorities, and drive team performance.
• Strong hands-on technical skills, including advanced SQL and experience working with enterprise data platforms such as Snowflake, SQL Server, or similar technologies, along with experience developing dashboards and analytical solutions using Tableau or comparable business intelligence tools.
• Demonstrated ability to understand complex data and systems, trace data across multiple sources, investigate inconsistencies, and determine how to obtain accurate and reliable information from operational and analytical data environments.
• Experience working with both traditional systems-of-record data and digital behavioral or telemetry data. Experience with web/mobile analytics platforms such as Adobe Analytics and an understanding of digital measurement, customer journeys, event data, or behavioral analytics is strongly preferred.
• Strong business acumen and strategic thinking, with the ability to engage business stakeholders in business terms, understand their objectives and challenges, challenge assumptions when appropriate, and translate those needs into practical data and analytics solutions.
• Strong leadership, communication, collaboration, and problem-solving skills, with the energy and initiative to drive work forward, develop and manage team members, influence stakeholders, and build enthusiasm around the effective use of data across the organization. Experience within financial services, fintech, lending, banking, or credit card operations is a plus.

Why Continental Finance?

Continental Finance Company (the "CFC") is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment.

CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)

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