IT Infrastructure SWARM Operations Leader

Koch Business Solutions, LP; Plano (TX); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision insurance

Paid vacation/time off

Job summary

Koch Business Solutions, LP in Plano, TX is seeking an IT Infrastructure SWARM Operations Leader. This role involves supervising a global team, driving capability improvements, and leading AI operations initiatives.

The ideal candidate will have extensive IT leadership experience, strong supervisory skills, and familiarity with incident management systems. Benefits include flexible work arrangements and opportunities for professional development.

Qualifications

• Proven IT leadership across multiple technology areas.
• Proven Supervisory experience of IT professionals.
• Willingness to support a team in a 7-day support model with rotational weekend shifts.

Responsibilities

• Supervise the team's performance and career development.
• Lead a global team across multiple Koch locations.
• Optimize incident management processes and accelerate automation.

Skills

IT leadership

Supervisory experience

Automation and AI experience

Incident management knowledge

Ability to manage multiple priorities

Tools

Service Now

Grafana

Logic Monitor

Job description

Your Job

Koch Technology is seeking a driven IT Infrastructure SWARM Operations Leader for our infrastructure operations capability. In this role, you will supervise the global team of leaders and technical analysts, drive capability improvement, and accelerate AI Ops initiatives.

Our Team

The IT Infrastructure SWARM Operations Leader will lead the Koch IT Infrastructure global SWARM team that delivers operational support for networking, network security, compute, hosting, and storage capabilities for Koch's businesses and capabilities. The Koch IT Infrastructure SWARM team detects, triages, resolves, and/or escalates infrastructure incidents.

Location

This role requires a presence in Wichita, KS / Atlanta, GA/ Plano, TX. It is in office with flexibility.

This role is not eligible for VISA sponsorship.

What You Will Do

• Supervise the team's performance, career development, and capacity planning. Ensure the team understands how their role aligns with the vision and strategies. Hire, develop and retain contribution-motivated employees, and ensure each employee's contribution strengthens the team's overall results.
• Lead a global team, interacting with multiple Koch companies and locations, often across different time zones.
• Partner with Service Teams to align responsibilities according to internal Operating Level Agreements.
• Optimize incident management processes and accelerate automation and AI-driven operations. Build a culture that rewards value achieved through efficient operations.
• Lead Major Incident troubleshooting sessions, and provide timely, structured incident lifecycle updates to internal customers and stakeholders.
• Participate in post-incident reviews and follow-up remediation.

Who You Are (Basic Qualifications)

• Proven IT leadership across multiple technology areas.
• Proven Supervisory experience of IT professionals.
• Basic knowledge of infrastructure technologies, including hosting, compute, networking, and network security.
• Ability to manage multiple priorities with a high sense of urgency while remaining calm in high pressure situations.
• Automation and/or AI experience in support of IT Operations.
• Experience working with ticketing/incident management systems (ie; Service Now) for incident tracking and post-incident documentation.
• Willingness to support a team in a 7-day support model with rotational weekend shifts (40 hours/week).

What Will Put You Ahead

• Experience in IT Operations leadership, specifically in Incident Management.
• Prior SWARM leadership experience in 24x7 environment.
• Knowledge of ITIL framework, including Incident, Problem and Change Management.
• Hand‑on experience with IT infrastructure monitoring and alerting systems (ie. Grafana, Logic Monitor, etc.).
• Use of AI and/or Machine Learning in support of proactive IT infrastructure operational assets and systems.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).