IT Infrastructure & Security Team Lead

Avodaq AG; Hamburg, München; Remote; USD 75,005 - 98,084; Full time

Benefits offered by this job

30 days’ holiday

Flexible working hours

Sports facilities

Further training opportunities

Attractive working environment

Job summary

Avodaq AG is seeking a Team Leader for IT Infrastructure & Security Services. In this role, you will manage and mentor your team while ensuring smooth operation for clients’ IT environments. Key responsibilities include supporting technology development and maintaining customer satisfaction across various locations such as Hamburg and Munich.

The ideal candidate has completed vocational training and possesses at least 5 years of relevant experience, along with communication skills and fluency in both German and English.

Qualifications

• At least 5 years of professional experience in infrastructure and/or security.
• Technical expertise at consultant level.
• Fluent German (min. C1) and very good English (min. B2).

Responsibilities

• Act as a manager and mentor for the team.
• Support managed service customers in networking, data centers, and enterprise security.
• Responsible for process and technology development.

Skills

Leadership

IT Infrastructure

Security Services

Cisco CCNP

Communication skills

Team mentoring

Education

Vocational training as IT specialist or equivalent degree

Tools

Cisco TAC

Job description

Team Lead (m/f/d) IT Infrastructure & Security Services

As Team Lead (m/f/d) for IT Infrastructure & Security Services, you and your team will act as the central point of contact for these technologies at one of our sitesin Hamburg, Munich, Berlin, Frankfurt, Leipzig or Stuttgart.

Together with your team, you will ensure the smooth operation of our clients’ IT environments in the areas of networking, data centres and security. In addition to your technical role, your focus will be on mentoring and leading your team, as well as collaborating with the other Team Leads (m/f/d). You will drive process optimisation within the avodaq Service Centre (ASC) for these technologies and support the Infrastructure & Security Manager (m/f/d).

Here’s what you can expect from us

• You’ll be a manager and mentor for the team(m/f/d).In this role,youduprovide regular feedback,conduct performance reviewsandtake care ofstaff training andprofessional development of yoursteam’ss.
• Together with your team, you’ll support oursupport andManagedserviceclientsin the areas of networking, data centres and enterprise securitythrough the professional handling and processing of theirenquiriesto 2 nd &3 rd -levellevel.To this end, you’ll be workingdcloselywith your team,CiscoTAC and other manufacturerstogether.
• You’ll be responsible for process and technology development within the Infrastructure & Security Services division. You’ll also supportyoua team in the development and roll-out of new service products in the Infrastructure & Security sector.
• You define standardsand ensure effective knowledge management.
• You’ll work closely with the other team leads(m/f/d)in the Services, Infrastructure & Securityin collaboration.
• As a team, you will support life-cycle projects and ensure customer satisfaction. You will also be responsible for ensuring compliance with SLAs.
• You’ll play an active role in shaping our collaboration with our clients,identify opportunities for improvementand develop creative solutions.

What sets you apart

• You have completed a vocational qualification as an IT specialist(m/f/d)in system integration, or as an IT systems administrator(m/f/d)or a comparable degree.
• Ideallyyou have at least5 years’ professional experience in the field of infrastructureand/or security, technical expertise at consultant leveland, if possible,a CiscoCCNP Enterprise, Datacentre and/or Securitycertification.ITILFoundationKnowledgeHowcomplementsda profile.
• Commitment and initiative come naturally to you.
• You have a structured, customer- and goal-oriented approach to your work.
• You are willing to take responsibility for your team members beyond your own technical area(m/f/d)to take on.
• Good communication skills and a confident manner come naturally to you.
• Fluent German (min. C1) and very good English (min. B2).
• You hold a Class B driving licence.

You can count on us for that

• 30 days’ holidayand flexible working hours
• Sports facilities(Wellpass, Urban Sports Club), bike leasing andcorporate events
• Wesupportyour passion:Supportoffurther training(including Cisco certifications) and the opportunity to test projects in a practical setting in our lab environment
• Focus on future-proof and innovative technologies
• Regulardevelopment reviews to help shape your career
• An attractive working environment at ourcentraloffices with height-adjustable desks, two monitors, free fruit and drinks, and much more
• The Deutschlandticket as well as thethe opportunity foranurserysubsidyallowance

We’ve got even more to offer! Discover all our benefitshere .

Ready to help shape the digital future?

We look forward to receiving your application online via our website. If you have any questions, please feel free to contact our Talent Acquisition Team on 📞[phone] .

You can find more information about our team here .