IT Infrastructure & Operations Manager

Planet Pharma; Bridgewater (MA); On-site; USD 130,872 - 144,648; Full time

Job summary

Planet Pharma seeks an experienced network engineer to configure, maintain, and troubleshoot LAN/WAN infrastructure including routers, switches, and firewalls, spanning on-prem and cloud environments.

You will support incident resolution, change management, and performance monitoring, with on-call coverage and cloud integration with AWS/GCP. Applicants should have CCIE preferred and hands-on experience with VPCs, VPNs, and automation tools.

Qualifications

• CCIE certification preferred
• Experience with GCP/AWS networking (VPC, VPN, routing)
• Familiarity with SD-WAN (Cisco Viptela or Meraki) a plus
• Knowledge of ITIL change management processes
• Scripting for automation (Python/PowerShell) a plus

Responsibilities

• Configure, maintain, and troubleshoot LAN/WAN infrastructure (routers, switches, firewalls).
• Support day-to-day network operations: incident resolution, change management, performance monitoring.
• Assist in design/implementation of network architecture improvements for reliability and security.
• Monitor performance and proactively resolve bottlenecks or failures.
• Maintain network documentation, diagrams, and configuration records.
• On-call support for critical network infrastructure.
• Integrate on-premises networks with AWS/GCP cloud environments.
• Configure and maintain cloud VPN tunnels and hybrid connectivity.
• Collaborate with cloud teams on VPC networking, security groups, routing.
• Gain exposure to cloud-native tools (AWS VPC, CloudWatch, GCP Networking).

Skills

Network infrastructure

Cloud networking

Network monitoring

ITSM (ServiceNow)

Education

Cisco CCIE

GCP/AWS networking exposure

AWS Cloud Practitioner / Google Associate Cloud Engineer

SD-WAN experience

Network automation (Ansible, Terraform)

ITIL knowledge

Tools

-

Job description

Duties:

• Configure, maintain, and troubleshoot LAN/WAN infrastructure including routers, switches, and firewalls.
• Support day-to-day network operations including incident resolution, change management, and performance monitoring
• Assist in the design and implementation of network architecture improvements to enhance reliability, scalability, and security
• Monitor network performance and proactively identify and resolve bottlenecks or failures
• Maintain accurate network documentation, diagrams, and configuration records
• Participate in on-call to support critical network infrastructure
• Support integration of on-premises network infrastructure with GCP and/or AWS cloud environments
• Assist in the configuration and maintenance of cloud VPN tunnels and hybrid connectivity
• Collaborate with cloud teams to ensure proper VPC networking, security groups, and routing configurations
• Gain exposure to cloud-native networking tools such as AWS VPC, CloudWatch, and GCP Cloud Networking

Skills:

• Network: Catalyst switches, ISR routers, Meraki, DNA Center, VPC, GCP, AWS, etc
• Protocols: TCP/IP, DNS, DHCP, SNMP, NTP, STP, LACP, OSPF, BGP, ACLs, VPN
• Tools: Network monitoring platforms (e.g., SolarWinds, PRTG, or similar), Wireshark, CLI-based troubleshooting, monitoring tools like DynaTrace is a plus and basic scripting knowledge (Python or PowerShell) for automation tasks is a plus
• Familiarity with ITSM platforms (ServiceNow preferred) for ticket management

Education:

• Cisco CCIE certification (preferred)
• Exposure to GCP or AWS networking (VPC, VPN, routing)
• AWS Certified Cloud Practitioner or Google Associate Cloud Engineer (nice to have)
• Experience with SD-WAN solutions (Cisco Viptela or Meraki)
• Familiarity with network automation tools (Ansible, Terraform)
• Knowledge of ITIL framework and change management processes

Certifications & Licenses:

• AWS Certified Cloud Practitioner
• Cisco CCIE Certification
• Google Associate Cloud Engineer

Pay Range: $95-105/hr *based on experience