IT Infrastructure Operations Analyst, Progression
New Mexico Gas Co - Peoples Gas - Tampa Electric
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Benefits offered by this job
Job summary
Tampa Electric Company is seeking a Network & Systems Security Analyst to design, implement, and support our network and security infrastructure. You will ensure secure configurations, maintain regulatory compliance, and support disaster recovery across on-premises and cloud environments.
The role requires experience with firewalls, WAFs, NetScaler load balancers, VPNs, and DNS/DHCP, plus strong problem-solving and communication skills. On-site at Bearss Operations Center, Florida.
Qualifications
- High School Diploma or GED required.
- Preferred: Bachelor’s degree in Computer Science, Engineering, Math, or equivalent IT discipline.
- Minimum four (4) years of related hands-on experience implementing and maintaining Windows, VMware, firewall support, DDoS protection, proxies, WAFs, NetScaler load balancers, or Cisco networking.
- Experience with regulatory standards such as NERC CIP, SOX, and PCI is highly desirable.
Responsibilities
- Plan, design, and implement network/server/storage infrastructure based on project requirements.
- Troubleshoot using OSI model; escalate as needed.
- Install and support network/server/storage hardware and software.
- Support disaster recovery planning and testing activities.
- Provide security consulting across multiple platforms (firewalls, proxies, WAFs, NAC, DNS, VPN).
- Lead and mentor junior analysts on security operations, monitoring, and incident response.
- Maintain documentation for configurations, changes, and DR plans.
Skills
Education
Tools
Job description
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At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.
Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.
We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—whiledelivering exceptional service every step of the way.
We reflect the communities we serve and foster a workplace where every employee feels welcomed, valuedand engaged. Join our team of energy experts and help shape the future of power.
Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
Responding to stormswill beconsidered a condition of employment.
Title: IT Infrastructure Operations Analyst, Progression
Company: Tampa Electric Company
Location: Bearss Operations Center
State and City: Florida - LUTZ
Shift: 8 Hr. X 5 Days
Hiring Manager: Dennis Godber
TITLE: Network & Systems Security Analyst P rogression
PERFORMANCE COACH: Mgr Network Engineering & Cyber Security Operations
DEPARTMENT: High Performance Computing & BP Support
Note that this position can be hired at any level in the job family progression, based on Education and Experience.
- Day to Day Operations role for the IT Infrastructure
- Rolling out to Datacenter and remote locations
- Supporting critical NERC infrastructure
- On call and involve some after hours and weekend support coverage
The Network & Systems Security Analyst is responsible for planning/designing, implementing, and supporting new and existing network, server, storage infrastructure. This role is also responsible for ensuring all network security controls (i.e., firewalls, web application firewalls [WAF], proxies, network segmentation, NAC, ACLs, etc.) are implemented and managed per corporate information security standards. Additionally, responsibilities include assessing enterprise assets and critical assets for secure configurations and maintaining and enforcing regulations and standards such as NERC Critical Infrastructure Protection (CIP), Sarbanes-Oxley (SOX), and Payment Card Industry (PCI).
Responsible for the design, planning, operation, maintenance, and support of the TECO and NMGC network infrastructure. This includes primary accountability for network technologies such as route/switch, on-premise LAN/WAN, IPAM, Wi-Fi, ISP management, site-to-site VPNs, proxies (forward and reverse), perimeter firewall management, DNS, Azure cloud environments, automation, NAC/user access, hyperconverged infrastructure, and overall network security. Partners with the Telecommunication teams on establishing/upgrading existing circuits/communication links. Responsible for the NERC Cyber Infrastructure Protection and disaster recovery plans.
Responsible for VoIP, SIP, DHCP, DNS, TCP/IP routing and routing protocols such as OSPF and BGP, binary mathematics, NAT, PAT, IPsec and SSL VPN technologies, GRE tunneling, route redistribution, traffic shaping, port-level filtering, SD-WAN, MPLS and other communications related technologies. Responsible for the installation, configuration, and maintenance of all WAN and LAN connectivity which includes core and campus switches, routers, firewalls, wireless access points, WAN scalers and load balancer technologies. Responsible for the design, installation, configuration, and maintenance of DNP over IP and serial SCADA communications between the primary and backup control centers, power plants, solar sites, and substations. Responsible for the configuration and maintenance of Smart GRID communication hardware switches and routers between the primary and backup control centers.
Monitors and troubleshoots server, network, and security controls related problems and failures; and installs and configures hardware/software. Works under direct supervision.
- Plan, design, and implement network, server, and storage infrastructure based on project requirements, capacity plans, and system support. (20%)
- Problem solving involves basic troubleshooting following the OSI (Open Systems Interconnection) model, making or calling for equipment repairs, and problem escalation. (20%)
- Detection and correction of work stoppages and/or errors are accomplished by monitoring systems and changing configurations, as necessary. (20%)
- Install and support network, server, and storage hardware and software. (10%)
- Direct participation in the planning and designing, maintenance, testing and documentation of the company’s disaster recovery plans are vital. (10%)
- Provide and apply appropriate security consulting and support for IT infrastructure across multiple platforms (Firewalls, proxies, WAFs, ACLs, NAC, Operating Systems, NetScaler load balancers, DDoS protection, and other network devices). (10%)
- Provide third-level technical support for security systems and authentication mechanisms on all operating system platforms. (10%)
Key Internal: Consults with all IT departments as needed. This role requires the ability to provide technical direction to members of project teams.
Key External: Consults with vendor technical specialists and account managers for the various technologies deployed.
Required: High School Diploma or GED
Preferred: Bachelor’s degree in Computer Science, Engineering, Math, or equivalent IT discipline (e.g., MIS).
Required: Has obtained at least one related network, system, operating system, or information security professional certification: (e.g., Microsoft Certified Solutions Associate (MCSA), VMware Certified Professional (VCP), Cisco Certified Network Associate (CCNA), Certified Ethical Hacker (CEH), GIAC Certifications, Certified Information Systems Security Professional (CISSP).
Preferred: ITIL v3, CCNA , MCSA, VCP, Security+, CISSP
Required: Minimumfour (4) years of related hands-on experience implementing and maintaining Windows, VMware, firewall support, DDoS protection, proxies, WAFs, NetScaler load balancers, or Cisco Networking.
In lieu of some experience listed above, may consider three (3) years of related experience with an Associate’s Degree or two (2) years of related experience with a Bachelor’s Degree in Computer Science, Engineering, Math, or equivalent IT discipline (e.g., MIS).
- Working knowledge of network, server, and security controls infrastructure regardless of the complexity
- Working knowledge for most of the following technologies and operational functions: switching, routing, DNS/DHCP, Windows Active Directory, VMware, Voice over IP, Storage Area Networking, firewall support, DDoS protection, proxy, WAF, NetScaler load balancing, network segmentation, NAC, IDS/IPS, antivirus support, cyber security best practices, and networking/hardware installation and maintenance
- Working knowledge with packet analysis and denial of service protection
- Strong critical thinking, analytical, problem solving, and risk assessment skills as well as strong listening and communication skills (oral and written)
- Ability to present issues and topics of a complex technical nature to non-technical audiences
- Excellent interpersonal and organizational skills
- Basic working knowledge of the processes that ensure compliance with regulatory or industry requirements such as NERC CIP, SOX, and PCI
- Speaks up on Safety, Health and the Environment
- Takes Ownership and Acts with Integrity
- Drives Operational Excellence for Customers
- Builds Strong, Collaborative Relationships
- Develops People and Teams
- Cultivates Innovation and Embraces Change
- Think Strategically and Exercises Sound Judgment
Normal working conditions with occasional extended hours during the week and weekends.
Normal physical demands related to an office and operational (Power Plant, Solar, Control Center) workplace environment. Must be able to lift 50-pound boxes and ascend/descend a ladder to service network access points.
In addition to the duties & responsibilities of the Analyst, has increased responsibilities in consulting on small project design and plans. May serve as a project lead and mentor Analysts. Works under general supervision.
- Monitors, troubleshoots, diagnoses, and remedies server, network, DDoS protection, NetScaler load balancers, and security controls related problems and failures. (30%)
- Installs and configures server and network related hardware/software which meet the company’s security standards. (40%)
- Design and planning required for small projects. (20%)
- Project leadership, consulting, or cross-train peers. (10%)
Key Internal: Consults with all IT departments as needed. This role requires the ability to provide technical direction to members of project teams.
Key External: Consults with vendor technical specialists and account managers for the various technologies deployed.
Required: High School Diploma or GED
Preferred: Bachelor’s degree in Computer Science, Engineering, Math, or equivalent IT discipline (e.g., MIS).
Required: Has obtained at least two related network, system, operating system, or information security professional certification: (e.g., Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), VMware Certified Professional (VCP), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Certified Ethical Hacker (CEH), GIAC Network Forensic Analyst (GNFA) or other GIAC Certifications, Certified Information Systems Security Professional (CISSP).
Preferred: ITIL v3, CCNP, MCSE, VCP, GNFA, CISSP
Required: Minimumsix (6) years of related hands-on experience implementing and maintaining Windows, VMware, firewall support, DDoS protection, proxies, WAFs, NetScaler load balancers, Storage Area Networks, or Cisco Networking. In lieu of some experience listed above, may consider four (4) years of related experience with an Associate’s Degree or three (3) years of related experience with a Bachelor’s Degree in Computer Science, Engineering, Math, or equivalent IT discipline (e.g., MIS).
- Intermediate knowledge of network, server, and security controls infrastructure regardless of the complexity
- Good working knowledge for most of the following technologies and operational functions: switching, routing, DNS/DHCP, Windows Active Directory, VMware, Voice over IP, Storage Area Networking, firewall support, DDoS protection, proxy, WAF, NetScaler load balancing, network segmentation, NAC, IDS/IPS, antivirus support, cyber security best practices, and networking/hardware installation and maintenance
- Good working knowledge with packet analysis and denial of service protection
- Strong critical thinking, analytical, problem solving, and risk assessment skills as well as strong listening and communication skills (oral and written)
- Ability to present issues and topics of a complex technical nature to non-technical audiences
- Excellent interpersonal and organizational skills
- Good working knowledge of the processes that ensure compliance with regulatory or industry requirements such as NERC CIP, SOX, and PCI
Normal working conditions with occasional extended hours during the week and weekends.
Normal physical demands related to an office and operational (Power Plant, Solar, Control Center) workplace environment. Must be able to lift 50-pound boxes and ascend/descend a ladder to service network access points.
In addition to the duties & responsibilities of the Analyst Sr, has increased responsibilities in consulting on small project design and plans. May serve as a project lead, cross-train peers, and mentor Analysts. Works under general direction.
- Monitors, troubleshoots, diagnoses, and remedies server, network, DDoS protection, NetScaler load balancers, and security controls related problems and failures. (20%)
- Installs and configures server and network related hardware/software which meet the company’s security standards. (20%)
- Design and planning required for small projects. (40%)
- Project leadership, consulting, or cross-train peers. (20%)
Key Internal: Consults with all IT departments as needed. This role requires the ability to provide technical direction to members of project teams.
Key External: Consults with vendor technical specialists and account managers for the various technologies deployed.
Required: High School Diploma or GED
Preferred: Bachelor’s degree in Computer Science, Engineering, Math, or equivalent IT discipline (MIS).
Required: Has obtained at least three or two, with the condition to obtain a third certification within one year of hire for this position, related network, system, operating system, or information security professional certifications: (e.g., Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), VMware Certified Professional (VCP), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Certified Ethical Hacker (CEH), GIAC Network Forensic Analyst (GNFA) or other GIAC Certifications, Certified Information Systems Security Professional (CISSP), Certified SCADA Security Architect (CSSA).
Preferred: ITIL v3, CCNP, MCSE, VCP, GNFA, CISSP
Required: Minimumeight (8) years of related hands-on experience implementing and maintaining Windows, VMware, firewall support, DDoS protection, proxies, WAFs, NetScaler load balancers, Storage Area Networks, or Cisco Networking. In lieu of some experience listed above, may consider six (6) years of related experience with an Associate’s Degree or four (4) years of related experience with a Bachelor’s Degree in Computer Science, Engineering, Math, or equivalent IT discipline (e.g., MIS).
- Expert knowledge of network, server, and security controls infrastructure regardless of the complexity
- Thorough working knowledge for most of the following technologies and operational functions: switching, routing, DNS/DHCP, Windows Active Directory, VMware, Voice over IP, Storage Area Networking, firewall support, DDoS protection, proxy, WAF, NetScaler load balancing, network segmentation, NAC, IDS/IPS, antivirus support, cyber security best practices, and networking/hardware installation and maintenance
- Thorough working knowledge with packet analysis and denial of service protection
- Strong critical thinking, analytical, problem solving, and risk assessment skills as well as strong listening and communication skills (oral and written)
- Ability to present issues and topics of a complex technical nature to non-technical audiences
- Excellent interpersonal, mentoring, consulting, and organizational skills
- Thorough working knowledge of the processes that ensure compliance with regulatory or industry requirements such as NERC CIP, SOX, and PCI
Normal working conditions with occasional extended hours during the week and weekends.
Normal physical demands related to an office and operational (Power Plant, Solar, Control Center) workplace environment. Must be able to lift 50-pound boxes and ascend/descend a ladder to service network access points.
In addition to the duties & responsibilities of the Level 3 Analyst Sr/Lead, h as increased responsibilities in consulting on small project design and plans. May serve as a project lead on larger projects, cross-train peers, and mentor all levels of Analysts. Works under general direction.
- Design and planning required for small and large projects. (40%)
- Project leadership, consulting, or cross-train peers. (40%)
- Monitors, troubleshoots, diagnoses, and remedies server, network, DDoS protection, NetScaler load balancers, and security controls related problems and failures. (10%)
- Installs and configures server and network related hardware/software which meet the company’s security standards. (10%)
Key Internal: Consults with all IT departments as needed. This role requires the ability to provide technical direction to members of project teams.
Key External: Consults with vendor technical specialists and account managers for the various technologies deployed.
Required: High School Diploma or GED
Preferred: Bachelor’s degree in Computer Science, Engineering, Math, or equivalent IT discipline (MIS).
Required: Has obtained at least three related network, system, operating system, or information security professional certifications: (e.g., Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), VMware Certified Professional (VCP), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Certified Ethical Hacker (CEH), GIAC Network Forensic Analyst (GNFA) or other GIAC Certifications, Certified Information Systems Security Professional (CISSP), Certified SCADA Security Architect (CSSA).
Preferred: ITIL v3, CCNP, MCSE, VCP, GNFA, CISSP
Required: Minimum ten (10) years of related hands-on experience implementing and maintaining Windows, VMware, firewall support, DDoS protection, proxies, WAFs, NetScaler load balancers, Storage Area Networks, or Cisco Networking. In lieu of some experience listed above, may consider eight (8) years of related experience with an Associate’s Degree or six (6) years of related experience with a Bachelor’s Degree in Computer Science, Engineering, Math, or equivalent IT discipline (e.g., MIS).
- Expert knowledge of network, server, and security controls infrastructure regardless of the complexity
- Thorough working knowledge for most of the following technologies and operational functions: switching, routing, DNS/DHCP, Windows Active Directory, VMware, Voice over IP, Storage Area Networking, firewall support, DDoS protection, proxy, WAF, NetScaler load balancing, network segmentation, NAC, IDS/IPS, antivirus support, cyber security best practices, and networking/hardware installation and maintenance
- Thorough working knowledge with packet analysis and denial of service protection
- Strong critical thinking, analytical, problem solving, and risk assessment skills as well as strong listening and communication skills (oral and written)
- Ability to present issues and topics of a complex technical nature to non-technical audiences
- Excellent interpersonal, mentoring, consulting, and organizational skills
- Thorough working knowledge of the processes that ensure compliance with regulatory or industry requirements such as NERC CIP, SOX, and PCI
Normal working conditions with occasional extended hours during the week and weekends.
Normal physical demands related to an office and operational (Power Plant, Solar, Control Center) workplace environment. Must be able to lift 50-pound boxes and ascend/descend a ladder to service network access points.
- Competitive Salary
- 401k Savings plan w/ company matching
- Pension plan
- Paid time off
- Paid Holiday time
- Medical, Prescription Drug, & Dental Coverage
- Tuition Assistance Program
- Employee Assistance Program
- Wellness Programs
- On-site Fitness Centers
- Bonus Plan and more!
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