IT Infrastructure Manager

Team Select Services, LLC; Phoenix (AZ); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

401(k) referral program

Health insurance

Paid time off

Job summary

Team Select Home Care is seeking an IT Infrastructure Manager to lead the infrastructure team responsible for cloud-based and hyperconverged on-premises systems, servers, networks, and integrations. This hands-on working manager role combines leadership with escalations, implementations, integrations, and critical infra operations.

Reporting to the Director of IT, you will guide design, deployment, maintenance, and security of enterprise infrastructure, mentor staff, coordinate projects, and

Qualifications

• Associate degree in Computer Science, Information Technology, or related field required; bachelor’s preferred.
• Minimum 5 years of experience supporting IT infrastructure (cloud-based and on-premises).
• Experience with Windows Server, Azure, 365, networking, Nutanix virtualization, and backup solutions.
• Experience with PowerShell, automation, scripting, and SQL Server administration preferred.
• Healthcare/HIPAA-regulated environment experience preferred; relevant certifications encouraged.

Responsibilities

• Lead and manage the IT infrastructure team for cloud-based and on-premises systems.
• Provide technical direction, coach team members, and support performance management.
• Oversee design, implementation, maintenance, and support of enterprise infrastructure for reliability, security, and scalability.
• Serve as hands-on escalation point for complex infrastructure issues.
• Coordinate infrastructure projects including upgrades, migrations, and technology refreshes.
• Collaborate with stakeholders, vendors, and partners to support operations.
• Manage monitoring, patching, backups, disaster recovery, and documentation.

Skills

Leadership

Cloud infrastructure

On-premises infrastructure

Team coaching

Documentation

Communication

Problem solving

IT security

Education

Associate degree in Computer Science or related field

Bachelor’s degree preferred

Relevant certifications preferred

Tools

Windows Server

Microsoft Azure

Microsoft 365

Nutanix virtualization

Enterprise backup solutions

Infrastructure monitoring tools

PowerShell

SQL Server administration

Job description

IT Infrastructure Manager

The IT Infrastructure Manager is responsible for leading the team that manages and supports the organization’s cloud-based and on-premises IT infrastructure, including servers, networks, systems, and third-party integrations. This is a working manager role responsible for leading the infrastructure team while also providing hands-on technical support for escalations, implementations, integrations, and critical infrastructure operations.

Reports To: The Director of IT.

Duties/Responsibilities

• Lead and manage the IT infrastructure team responsible for supporting cloud-based and hyperconverged on-premises systems, servers, networks, and related technologies.
• Manage team workload, provide technical direction, coach team members, and support performance management and professional development.
• Oversee and participate in the design, implementation, maintenance, and support of enterprise infrastructure systems to ensure reliability, availability, security, and scalability.
• Serve as a hands-on escalation point for complex infrastructure, network, server, cloud, system, and integration-related issues.
• Manage and perform hands-on infrastructure integrations with third-party platforms, vendors, and business systems.
• Coordinate infrastructure projects, including system upgrades, migrations, implementations, technology refresh initiatives, and infrastructure improvements.
• Work with internal stakeholders, vendors, and business partners to support operational needs and technology initiatives.
• Manage infrastructure monitoring, patching, backups, disaster recovery, system redundancy, and routine maintenance activities.
• Maintain accurate documentation for infrastructure systems, configurations, procedures, integrations, and support processes.
• Support IT security, compliance, and HIPAA-related requirements by ensuring infrastructure systems follow organizational policies, standards, and best practices.
• Assist with procurement, vendor management, asset lifecycle planning, and software licensing related to infrastructure systems.
• Research infrastructure trends and recommend cost-effective solutions that improve performance, reliability, security, and operational efficiency.
• Participate in scheduled on-call support or escalation coverage as needed.
• Perform other duties and projects as assigned.

Required Skills/Abilities/Knowledge

• Strong leadership skills with the ability to manage, coach, and develop technical team members.
• Strong technical knowledge of cloud-based and hyperconverged on-premises infrastructure environments.
• Hands-on experience supporting servers, networks, storage, backups, monitoring tools, and related infrastructure systems.
• Ability to troubleshoot complex infrastructure, network, cloud, and system-related issues.
• Knowledge of third-party system integrations, vendor platforms, and enterprise application connectivity.
• Strong understanding of IT security, access controls, patch management, disaster recovery, system redundancy, and infrastructure best practices.
• Ability to manage multiple priorities, projects, escalations, and operational responsibilities.
• Strong documentation, communication, and problem-solving skills.
• Ability to work collaboratively with IT teams, business stakeholders, vendors, and leadership.
• Strong customer service mindset with a focus on reliability, responsiveness, and operational excellence.

Education/Experience/Licenses/Certification

• Associate degree in Computer Science, Information Technology, or a related field required, bachelor’s degree preferred.
• Equivalent combination of education, technical certifications, and relevant work experience may be considered.
• Minimum of 5 years of experience supporting IT infrastructure environments, including cloud-based and on-premises systems.
• Prior experience leading, supervising, or managing technical team members preferred.
• Experience with Windows Server, Microsoft Azure, Microsoft 365, networking, Nutanix virtualization, enterprise backup solutions, and infrastructure monitoring tools required.
• Experience with PowerShell, automation, scripting, and SQL Server administration preferred.
• Experience working in healthcare, HIPAA-regulated, or compliance-focused environments preferred.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, Azure, or related infrastructure certifications preferred.

Physical Requirements

You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations. The duties and responsibilities herein describe the general nature and level of work required. They are not intended to be construed as a complete list of all duties, responsibilities and skills required to meet requirements for this position. Requires the ability to write, dictate or use a keyboard to communicate directives. Utilizes proper body mechanics in various environments. Requires the ability to function in multiple environments due to travel requirements.

FLSA Status

Exempt

EEO Status

First/Mid-Level Officials and Managers

Benefits + Perks of Joining the Team

• Family Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Sick Time
• 401(k) Referral Program

Pay Range

$110,000 - $130,000 / Salary

Company Information

Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer. Team Select Home Care is dedicated to transforming lives by providing compassionate, high-quality in-home care. Founded in 2008, our mission is to change lives for the better. We advocate for families in need, treat our patients like the heroes they are, and empower our team members to make a meaningful difference every day. We specialize in long-term adult and pediatric private duty nursing, personal care services, and family caregiving programs, all with a personalized, patient-centered approach. Our commitment to excellence is reflected in everything we do, from the way we care for our patients, to how we support our team. We believe that our employees are the heart of our mission, and we’re dedicated to your growth and well-being. At Team Select, you’ll find opportunities for continuous training, career advancement, and professional development.