IT Infrastructure Analyst II-III (Onsite)

Novo Nordisk; West Lebanon (NH); On-site; USD 70,000 - 90,000; Full time

Job summary

A global healthcare company is seeking an IT Support professional to manage network and server administration at their West Lebanon, NH facility. Responsibilities include providing Tier 2 and 3 support, maintaining IT infrastructure, and ensuring compliance with quality standards. Candidates should have a Bachelor's degree in Information Technology and 4+ years of relevant experience, including expertise in CISCO and VMware technologies. The role is onsite and involves collaboration across various internal teams.

Qualifications

• Bachelor's degree required, preferably in Information Technology.
• 4+ years of IT experience required, with emphasis on network administration.
• Experience with CISCO and VMware technologies preferred.

Responsibilities

• Manage IT operations service delivery and incident management.
• Perform maintenance of IT infrastructure components.
• Provide Tier 2 and 3 IT support and document service incidents.

Skills

Network Administration

Server Administration

CISCO Technologies

VMware

Problem Solving

Education

Bachelor's Degree in Information Technology

MS/MBA in Information Technology

Tools

Active Directory

Windows

Linux

Job description

Overview

About The Department Site New Hampshire, located in West Lebanon, is where Novo Nordisk’s life-saving treatments are brought to life. Our manufacturing facility produces a global supply of our hemophilia and growth hormone product lines, as well as our next generation of cutting-edge medications. It’s not your average production site – it’s a tight-knit, supportive community working together to contribute to a better tomorrow for our patients. Ethics and quality are held in the highest regard, and a patient-focused mindset guides everything we do. We’re looking for individuals who are self-starters with a strong work ethic to join our team. At Novo Nordisk, you will find opportunities, resources and mentorship to grow and build your career. Are you ready to realize your potential?

The Position This position performs design, installation, configuration, administration, and maintenance of network, security systems, servers, desktops, VoIP phones, AV systems and server rooms, including the Manufacture network and other manufacturing systems. This position provides Tier 2 and 3 support, technical recommendations and direction, and coordinate technical projects, related to IT network and infrastructure systems and/or specialized manufacturing systems.

This position is an onsite based role Monday-Friday at our West Lebanon, NH bio-production facility.

Relationships Reports to: Sr. Manager, IT Operations

Essential Functions

IT Infrastructure (covering GxP and non-GxP systems)

• Drive and maintain IT Operations service delivery and Incident Management at site, being recognized as the single point of contact (SPOC) for overall administration, operation, and maintenance of the technological platform at site.
• Perform regular maintenance of IT infrastructure components facilitating communication and coordination of activities among stakeholders locally and across the organization, including close interaction with other local SMEs in IT/OT, System Managers, and IT QA.
• Maintain IT services and operations according to service level agreements and contracts, performing regular evaluation (at minimum annually), providing information, feedback, and insight on opportunities to ensure alignment with business needs.
• Act as IT Operations advocate, coordinating daily activities with the IT Manager (IT Infrastructure Owner) and team members.
• Assist the IT Operations Partner in developing strategic direction for the company’s IT assets, monitoring advancements in the industry, and recommending and implementing new and cost-effective technologies that meet business needs.
• Monitor day-to-day infrastructure service availability and performance, taking appropriate actions to support business process performance.
• Work in partnership with IT Security and other SMEs in IT/OT to implement and maintain appropriate controls and technologies to ensure business continuity.
• Train other staff and stakeholders, as needed.

IT Support Tier 2 and 3 (including project support)

• Document, track, and monitor IT service delivery and incidents to ensure timely resolution (including incident escalation and follow-up beyond the organization, Tier 4).
• Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions for IT Infrastructure in service operation or during projects (including, but not limited to: server hardware and software, printers, telephony, and network services on LAN and WAN).
• Design, support, troubleshoot, and maintain network communications (data and voice) across the facility.
• Administer and maintain Active Directory, Windows, Linux, VMware, and other servers and infrastructure platforms for site systems.
• Coordinate efforts as work package owner on IT Infrastructure-related projects and lead internal and external teams as part of the project.
• Provide Tier 1 hands-on support as needed (end-user/desktop support, including service delivery and incident response).

IT Infrastructure SME for Quality assurance / GMP and Validation

• Maintain qualified state of GxP IT infrastructure platform at site, providing input, review, and hands-on support in relevant documentation and test execution.
• Drive and maintain overall IT infrastructure configuration management and execute periodic review (at minimum annually).
• Support on Inspection Readiness in IT.

Other

• Make strategies/plans visible to demonstrate his progress.
• Exercise and use problem spotting and solving tools to define the right thing to do.
• Listen to others’ ideas and help them maturing for the business, and put them into words, scenarios, and visible strategies.
• Inform relevant stakeholders about risks and how to handle/mitigate them, taking the “risk-based approach”.
• Perform all job duties and responsibilities in a compliant and ethical manner and in accordance with all applicable healthcare laws, regulations and industry codes.
• Incorporate the Novo Nordisk Way and 10 Essentials in all activities and interactions with others.
• Other duties outlined by the Sr. IT Manager (Infrastructure Owner).

Qualifications

Education and Certifications:

• Bachelor’s Degree in Information Technology or related field required
• MS/MBA in Information Technology or related field preferred
• Industry certifications in a technical discipline preferred

Work Experience

• Bachelor’s Degree with four (4) plus years of related IT experience required
• MS/MBA with two (2) plus years of related IT experience preferred
• 1-3 years of experience on Network Administration based on CISCO Technologies preferred
• 1-3 years of experience on Virtual Infrastructure Administration based on VMWare Technologies preferred
• Biotechnology or pharmaceutical experience preferred

Knowledge, Skills, And Abilities

• A strong understanding and demonstrated ability to manage local/wide area networks and server administration is required.
• Understanding and demonstrated ability with virtualization technologies and platforms.
• Practical experience in developing and administering networks with more than 200 clients.
• Demonstrates a disciplined approach to problem solving that is based on data and facts and is consistent with Vision/Business Goals and Values
• Demonstrated ability to quickly flex to changes in roles and responsibilities, environments and business needs
• Independently seek and drive self-identified opportunities
• Seek new and innovative ways to deliver within assignments
• Positively challenge the organization on how to improve processes

Physical Requirements

This position may lift up to 33lbs/15kg occasionally, and/or up to 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetition including substantial movement of wrists, hands, and or fingers. The ability to speak, listen, and understand verbal and written communication. The ability to stoop, kneel, crouch, reach, stand, and walk. The ability to push, pull, lift, finger, and grasp. Visual acuity to perform close activities such as: reading, writing, and analyzing; operating a motor vehicle or heavy equipment, and to determine the accuracy, neatness, and thoroughness of work assigned or to make general observations. The working environment includes a variety of physical conditions including: noise, inside and outside conditions including temperature changes; atmospheric conditions including: odors, fumes, and dust.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we\'re not chasing quick fixes – we\'re creating lasting change for long-term health. For over 100 years, we\'ve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what\'s possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we\'re making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.