IT Helpdesk Technician

VPI Technology, a division of Ludlum Measurements, Inc.; Sweetwater (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life Insurance

401(k) with company match

Paid time off and holidays

Flexible Spending Account

Opportunities for professional growth

Job summary

Ludlum Measurements, Inc. seeks an IT Helpdesk Technician to support Sweetwater, TX operations. This entry-level role focuses on solving hardware, software, and connectivity issues, with on-the-job training in enterprise IT practices.

You will be the primary contact for IT needs, gaining experience with Active Directory, virtualization, and security environments while developing strong communication and problem-solving skills in a collaborative team.

Qualifications

• Strong communication and problem-solving skills required.
• Ability to manage multiple tasks and meet deadlines.
• Reliable and trustworthy with meticulous records.

Responsibilities

• Serve as the primary point of contact for hardware, software, and connectivity issues.
• Provide day-to-day IT support for Windows 10/11 and Microsoft 365.
• Troubleshoot printers, PCs, laptops and network connectivity.
• Explain technical concepts clearly to non-technical users.
• Maintain confidentiality and accurate records; assist with ticketing as needed.
• Perform related duties as assigned.

Skills

Communication skills

Problem solving

Multitasking

Confidentiality

Ticketing systems

Education

High school diploma or equivalent

Tools

Help desk ticketing systems

Job description

Ludlum Measurements, Inc. is seeking a driven and personable IT Helpdesk Technician to support our operations in Sweetwater, TX. This entry-level position is ideal for a problem-solver eager to launch a career in IT. You will serve as the primary point of contact for our organization’s technical needs, handling day-to-day support for hardware, software, and connectivity issues.

We provide comprehensive on-the-job training, allowing you to learn enterprise-level IT practices, including Active Directory, virtualization, and security environments. We value a problem-solving mindset and strong communication skills over prior technical experience.

Job Type:

Full-Time, In-Person

Job Duties & Responsibilities

• Operating Systems: Familiarity with Windows 10/11 and Microsoft 365.
• Hardware & Peripherals: Basic knowledge of troubleshooting PCs, laptops, and office printers.
• Networking: knowledge of IP, DNS, and Wi-Fi connectivity.
• Communication: Ability to explain technical concepts to non-technical users.
• Problem-Solving: A "can-do" attitude and patience when assisting others.
• Ticketing: Experience with help desk ticketing systems is a plus.
• Perform other related duties as assigned

Skills & Qualifications

• High school diploma or equivalent required
• Ability to manage multiple tasks and meet deadlines
• Strong communication and problem-solving skills
• Must be reliable and extremely trustworthy.
• Ability to maintain confidential and meticulous records.

Compensation / Benefits

• Salary is dependent upon experience
• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k) with company match
• Paid time off and holidays
• Flexible Spending Account
• Opportunities for professional growth and development

About Ludlum Measurements

Ludlum Measurements, Inc. designs and manufactures radiation detection instruments used in environmental, industrial, and governmental applications around the world. Since 1962, we’ve been dedicated to building reliable products and providing exceptional customer support to help protect people and the environment. When you join Ludlums, you will learn new skills, acquire knowledge, and use these values to help grow in your career and fulfill your professional goals. We have a technical, clever talent pool here and want you to join us!

EOE Disclaimer

Ludlum Measurements is an Affir​mative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or any other federal, state, or local protected class and will not be discriminated against based on disability. If you would like to view a copy of the company’s affirmative action plan, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HR at [e-mail]. All applicants applying for U.S. job openings must be authorized to work in the United States.

LMI is an Equal Opportunity Employer.

We embrace diversity and are committed to creating an inclusive environment for our employees. OFCCP Equal Employment Opportunity Posters