IT Helpdesk Technician

Traeger; Salt Lake City (UT); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Great discounts on Traeger products

Medical, dental and vision insurance

401k plan with company match

Professional development programs

Job summary

Traeger is seeking an IT Helpdesk Technician to provide frontline support across our corporate environment from our Salt Lake City headquarters. You will handle end-user devices, A/V systems, and collaboration tools, ensuring devices stay secure and up to date.

The role combines Microsoft 365/Azure AD administration with hands-on device management and conference room support. Strong troubleshooting and clear communication are essential in a fast-paced, team-driven culture.

Qualifications

• 2+ years of hands-on IT helpdesk/desktop support.
• Working knowledge of Microsoft 365, Azure/Entra ID, and Windows/macOS administration.
• Experience with MDM tools, ideally Microsoft Intune and Kandji (IRU), or comparable platforms.
• Comfort with A/V equipment: setup, firmware updates, and troubleshooting for conferencing/sound systems.
• Strong troubleshooting mindset and ability to communicate with non-technical users.

Responsibilities

• Provide Tier 1/2 helpdesk support for hardware, software, and network issues via ticketing system, phone, and in-person.
• Administer and support end-user devices (Windows and macOS) using Microsoft Intune and Kandji (IRU) for enrollment, policy deployment, compliance, and remote management.
• Support Microsoft 365 / Azure AD administration: user provisioning, licensing, group policy/conditional access basics, password/MFA resets.
• Manage and troubleshoot A/V systems in conference rooms and shared spaces, including firmware/software updates and room setup.
• Image, configure, and deploy new laptops/desktops and manage asset lifecycle (onboarding/offboarding).
• Document recurring issues, contribute to knowledge base, and identify opportunities to automate or improve processes.
• Escalate complex issues to Tier 2/3, Networking, or DevOps/Infrastructure teams with clear documentation.
• Assist with basic networking troubleshooting (Wi‑Fi, VPN, printers, conference room connectivity).
• Support physical office IT needs: workstation setup, peripheral troubleshooting, cabling, and equipment moves.

Skills

IT helpdesk

Windows/macOS administration

Microsoft Intune

Kandji

Azure/Entra ID

A/V systems

Networking basics

Customer service

Troubleshooting

Education

Associate's or Bachelor's degree in IT / CS

Tools

Microsoft Intune

Kandji (IRU)

Jamf / Workspace ONE

Zoom Rooms / Teams Rooms / Poly/Logitech

Job description

Welcome to the Traegerhood:
Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we're fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you're a team player who's dedicated to delivering top-quality results every day, then we want you to come cook with us.

What You'll Do:

Traeger is looking for an IT Helpdesk Technician to provide frontline technical support across our corporate environment. This role blends traditional desktop/end-user support with hands-on device management (Intune/Kandji-IRU) and audio/visual systems support for conference rooms, event spaces, and office A/V equipment. This person will be the first point of contact for employees experiencing technical issues and a key contributor to keeping our device fleet secure, up to date, and running smoothly.

How You'll Help Us Win:

• Provide Tier 1/2 helpdesk support for hardware, software, and network issues via ticketing system, phone, and in-person
• Administer and support end-user devices (Windows and macOS) using Microsoft Intune and Kandji (IRU) for enrollment, policy deployment, compliance, and remote management
• Support Microsoft 365 / Azure AD (Entra ID) administration: user provisioning, licensing, group policy/conditional access basics, password/MFA resets
• Manage and troubleshoot A/V systems in conference rooms and shared spaces, including:
• Firmware/software updates for sound systems, video bars, displays, and conferencing hardware (e.g., Zoom Rooms, Teams Rooms, Poly/Logitech devices)
• Setup, testing, and troubleshooting for meetings, town halls, and company events
• Maintaining an inventory of A/V equipment and coordinating repairs/replacements
• Image, configure, and deploy new laptops/desktops and manage asset lifecycle (onboarding/offboarding)
• Document recurring issues, contribute to internal knowledge base articles, and identify opportunities to automate or improve support processes
• Escalate complex issues to Tier 2/3, Networking, or DevOps/Infrastructure teams as needed, with clear documentation
• Support basic networking troubleshooting (Wi‑Fi, VPN, printers, conference room connectivity)
• Assist with physical office IT needs: workstation setup, peripheral troubleshooting, cabling, and equipment moves

What You'll Need To Succeed:

• 2+ years of hands-on IT helpdesk / desktop support experience
• Working knowledge of Microsoft 365, Azure/Entra ID , and general Windows/macOS administration
• Experience with MDM tools, ideally Microsoft Intune and Kandji (IRU) , or comparable platforms (Jamf, Workspace ONE)
• Comfort with A/V equipment: setup, firmware updates, and troubleshooting for conferencing/sound systems
• Strong troubleshooting mindset — able to diagnose issues methodically and communicate clearly with non-technical users
• Solid understanding of networking fundamentals (DNS, DHCP, VPN, Wi‑Fi basics)
• Excellent customer service and communication skills; patient and personable under pressure
• Ability to lift/move IT and A/V equipment as needed

Bonus Points if you have this:

• Associate's or Bachelor's degree in IT, Computer Science, or related field (not required — equivalent experience is valued)
• Relevant certifications: Microsoft MD-102, CompTIA A+/Network+, or similar
• Experience supporting a hybrid on‑prem/cloud environment
• Familiarity with IT ticketing/service management systems
• Basic scripting/automation experience (PowerShell) for repetitive tasks

Why You Will Love Working Here:

• Be part of the most disruptive force in outdoor cooking
• Join a true team working towards a common goal
• Culture of risk‑taking, innovation, & quality
• So. Much. Food.
• Have an outdoor lover’s paradise in your backyard
• Full medical/dental/vision package to fit your needs
• 401k to help you plan for the future
• Individual professional development programs & initiatives to help you grow professionally
• Great discounts on all things Traeger
• Did we mention all the food?

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Traeger Grills’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.