IT Helpdesk Support Specialist

ADP, Inc.; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

ADP is seeking an Application and Tech Management Professional for an on-site role in Tempe, AZ. You will be the primary point of contact for end-user IT issues, covering software, hardware, networking, and printing, while collaborating with the End User Computing team to ensure a seamless support experience.

The ideal candidate has 3–5 years of desktop and mobile support, proficiency with macOS and Microsoft OS, and experience with IT ticketing systems (ServiceNow preferred).

Qualifications

• Bachelor's degree or equivalent
• Experience with macOS, MacBook, iPad & iPhone
• Experience with Microsoft OS, AD, Azure and Collaboration tools preferred.
• 3–5 years of desktop support for medium to large businesses
• 3–5 years of mobile support (Android and Apple products)
• Process-driven with IT ticketing systems; Service Now preferred
• Self-starter with strong time management and prioritization
• Ability to train team members on support KB articles and documentation
• Enthusiastic team player with excellent written and verbal communication
• Champion service excellence with positive end-user experiences

Responsibilities

• Technical Support: troubleshoot and resolve IT issues for clients using our solutions
• Collaborate with multiple business units to deliver a seamless client experience

Skills

macOS

MacBook

iPad/iPhone

Microsoft OS

Azure

Collaboration tools

IT ticketing

ServiceNow

Desktop support

Mobile support

Self-starter

Time management

Team player

Customer service

Education

Bachelor's degree or equivalent

Tools

Intune

GlobalProtect

VM/VDI

Job description

ADP is hiring an Application and Tech Management Professional in Tempe AZ.

This is an on-site position 5 days per week. (Tech Café/Deskside Support)

• Do you like Apple products?
• Do you think automation is cool?
• Are you the IT guru everyone reaches out to?

Well, this may be the role for you. Ready to make your mark?

ADP is looking to hire a motivated multi-tasker who loves technology and join our End User Computing team.

As a Principal IT Support Analyst professional you will be a point of contact for ADP employees experiencing any technical support-related issues including but not limited to; software applications, desktop hardware, network/IP telephony services, and print services.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace and change should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Like what you see?

Learn more about ADP at tech.adp.com/careers

What you can expect on a typical day:

• Technical Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve IT Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.

TO SUCCEED IN THIS ROLE:

• Bachelors degree or equivalent
• Experience with macOS, MacBook, Ipad & Iphone

• Experience with Microsoft OS, AD, Azure and Collaboration tools preferred.
• 3 - 5 years of desktop support supporting medium to large size businesses
• 3 - 5 years of mobile support android and apple products.
• Process-driven with experience utilizing IT ticketing systems with preference to Service Now.
• Self-starter with strong time management skills and the ability to prioritize workload
• Self-motivated with the ability to proactively identify areas of needed improvement
• Ability to build and train team members on support KB Articles and Training documentation.
• Enthusiastic team player with excellent written and verbal communication skills
• Champion service excellence by ensuring positive end-user experiences through responsive support, effective issue resolution, and a customer-focused approach.

Bonus points for these: Preferred Qualifications:

• Experience with Microsoft OS, AD, Azure and Collaboration tools preferred.
• Experience with Intune
• Experience supporting Global Protect SASE solution.
• Automation experience preferred
• VM/VDI experience preferred

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for?

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.