IT Helpdesk Administrator II

FCP Euro; Jacksonville (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Company‑subsidized Medical, Dental, &

Job summary

FCP Euro is seeking an experienced IT Helpdesk Administrator II to support our fulfillment center operations in Florida. You will maintain and optimize the critical technology systems powering our fulfillment functions, including network infrastructure, endpoints, sortation systems, and software.

This role offers growth potential within a growing organization. You will work with local and remote IT teams, participate in 24/7 on-call rotations, and lead or contribute to technology rollouts and

Qualifications

• 4+ years IT experience in a fast-paced operational or warehouse environment.
• IT Certifications (CompTIA A+/Net+, etc.).
• Hands-on with Zebra scanners/printers and MDM, wireless networking, Windows devices, AD and Google Workspace.
• Strong customer service mindset with excellent communication skills.

Responsibilities

• Provide day-to-day technical support for fulfillment center hardware and software.
• Manage wireless infrastructure for large facilities.
• Collaborate with IT and operations to deliver high-quality solutions.
• Lead or participate in technology rollouts, upgrades and infrastructure projects.
• Manage procurement and asset lifecycle for IT within the fulfillment center.

Skills

IT experience

Customer service

Communication

Team leadership

Tools

Zebra scanners

MDM

Wireless networking

Windows devices

Active Directory

Google Workspace

Video conferencing

Job description

FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the critical technology systems that power our fulfillment functions, including our network infrastructure, endpoints, sortation systems, and software.

This is a high‑impact role with clear growth potential. As we continue to expand our operations, including a growing presence in Florida, this position offers the opportunity to take a greater technical responsibility and advance to higher‑level, specialized roles within your IT career.

FCP Euro is the trusted home and online destination for European car owners and professionals. Family‑owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long‑term partner for those who value quality, expertise, and trust throughout the life of their vehicle.

Responsibilities And Duties

• Provide day‑to‑day technical support for fulfillment center hardware including Zebra scanners, Windows endpoints, network infrastructure, and sortation systems.
• Manage large‑scale wireless infrastructure ensuring optimal performance in a fast‑paced warehouse environment.
• Work closely with local and remote IT teams, as well as operations management to deliver high‑quality solutions to meet business needs.
• Deliver outstanding customer service through timely, solutions‑oriented support.
• Lead or participate in projects related to technology rollouts, system upgrades, and infrastructure enhancements.
• Manage hardware/software procurement and inventory across the fulfillment center. Ensure accurate documentation and asset lifecycle tracking to maintain operational readiness.
• Manage and support Active Directory, Google Workspace and other key systems.
• Participate in 24/7 on‑call rotation.

Qualifications and Skills

• 4+ years of IT experience supporting a fast‑paced operational or warehouse environment.
• IT Certifications (CompTIA A+/Net+, etc.).
• Hands‑on experience with:
• Zebra scanners/printers and mobile device management (MDM).
• Wireless network configuration and troubleshooting in large facilities.
• Managing Windows devices in an enterprise setting.
• Active Directory and Google Workspace administration.
• Video conferencing systems.
• Data cabling and computer facilities maintenance.
• Strong customer service mindset with excellent communication skills.
• Experience leading a small IT team is a plus.

Benefits and Perks

• Company‑subsidized Medical, Dental, and Vision insurance, including a zero‑premium Medical plan for employees. Company HSA contribution.
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays.
• 401(k) with Company deposit and match.
• Discounted prices on our catalog of European car parts!

Compensation

This is an exempt salaried role with a base salary of $65,000 - $75,000, depending on experience, with a total compensation opportunity of $69,300 - $80,000 annually.

Equal Employment Opportunity

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.