IT Helpdesk

Western North Carolina Community Health Services (WNCCHS); Asheville (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A regional health services organization is seeking an IT Helpdesk Technician for full-time operational support. Responsibilities include troubleshooting end-user issues, managing inventory, and ensuring compliance with internal security. The ideal candidate will have 2-3 years of related experience and a preference for bilingual abilities. Competitive pay and excellent benefits are offered, including health plans and retirement savings.

Benefits

Competitive health plans

Paid Holidays

Accrued PTO

Employee Assistance Network

Qualifications

• 2-3 years in Field Tech or related work required.
• Minimum 2 years of technical, hands-on installation, repair, and/or support work.
• Bilingual English/Spanish or English/Russian is desired.

Responsibilities

• Provide end-user support; troubleshoot and diagnose problems.
• Document, track, and monitor service requests via helpdesk ticketing system.
• Assist with managing physical IT inventory and maintain accurate records.

Skills

End-user support

Troubleshooting

Technical installation

Bilingual (English/Spanish or English/Russian)

Education

Associate's Degree or higher

Tools

Microsoft Office365

VMWare

Intergy

Eaglesoft

Job description

IT Helpdesk Technician

The Full-Time IT Helpdesk Technician will be responsible for lending operational support to existing and new locations, to include working with various vendors to achieve all technology requirements. Work duties will encompass a variety of tiered Service Desk tasks when not engaged in active project deliverables.

Day-to-day Snapshot

• actively participate in managing incidents/requests for support,
• contribute to knowledge base,
• perform routine operational/maintenance procedures,
• asset management/inventory,
• and other project and work duties as assigned.

Primary Responsibilities

• Provides end-user support; troubleshoots and diagnoses problems both on-site and remotely.
• Resolve issues for clients via phone, in person, or electronically.
• Document, tracks, and monitor service requests received via helpdesk ticketing system to ensure timely resolution.
• Train and assist employees in computer hardware and software use.
• Coordinates other technical activities for supported users.
• Assist with managing physical IT inventory and maintain accurate/detailed inventor.
• Ensuring internal security best practices and compliance measures.
• Resolves printing issues and network connectivity issues.
• Provide operational maintenance support of infrastructure items that affect/involve IT, e.g., phone systems, cabling, internet connectivity, copier, printer, scanner, and fax systems.
• Other duties may be assigned as needed.
• Position may require after hours work and/or travel in emergency situations, in addition to irregular travel for new property openings or necessary maintenance work.
• Current Software Environment: Intergy, Practice Analytics, Eaglesoft, Microsoft Office365, VMWare, XMedius, Bitdefender, AppRiver, StorageCraft, EPIC/Electronic Health Records-2023.
• Current Hardware Environment: Stratus & Dell servers, Dell Workstations, Dell & HP terminals Surface tablets, Chromebooks, SonicWALL firewall, Aruba switches, Mitel phone system, Ubiquiti wireless, Konica Minolta MFP & HP printers.

Qualifications

• Ideal candidate with have 2-3 years in Field Tech or related work
• Associate's Degree or higher preferred, and/or technical certifications in lieu of degree.
• Minimum of 2 years technical, hands-on installation, repair, and/or support work required. Greater “on-the-job” experience considered in lieu of degree or certifications.
• Bilingual English/Spanish or English/Russian is desired.

Work/Life Benefits

• Competitive health plans for employees and dependents including Medical, Dental, Vision, and Telehealth
• Eleven (11) Paid Holidays
• Two (2) Floating Holidays
• Accrued PTO (total of 156 hours 1st year)
• No weekends or holiday work required
• Employee Assistance Network

Financial Well-being Benefits

• 403b Retirement Savings with Match
• Employer Paid Short/Long Term Disability Insurance and Life Insurance
• HRSA and Public Non-Profit Student Loan Forgiveness

Career Growth Benefits

• Monthly Staff Meetings and Training
• Relias Learning Management System
• Continued Medical Education (CME) & Continuing Education (CEU)

Base Pay Range

$22.00/hr - $24.00/hr

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Hospitals and Health Care

Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs, or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.