IT Help Desk Technician

Cranial Technologies, Inc.; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with company match

Paid time off

Life insurance

Disability insurance

Job summary

Cranial Technologies, Inc. in Tempe is seeking an IT helpdesk technician to support end users with technical issues. This role is focused on customer service and technical support, assisting with various tasks via phone and chat.

Ideal candidates will have 1-3 years of relevant experience and strong problem-solving skills. The position requires early morning shifts to accommodate clinics in the Eastern Time zone.

Qualifications

• 1-3 years of recent technical support experience.
• Excellent problem-solving abilities and communication skills.
• Strong customer service experience required.

Responsibilities

• Assist end users with technical issues via phone and chat.
• Image and configure new computer systems.
• Provide telephone and remote support to end-users.

Skills

Customer service skills

Problem-solving

Communication skills

Multitasking

Technical support experience

Education

Associate degree in IT

A+ certification

Tools

Active Directory

Office 365

Windows 10/11

Job description

Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated, we are the plagiocephaly experts.

Cranial Technologies has been a leader in plagiocephaly, helping babies for over 35 years! We are a growing company with over 100 clinics throughout the US, including our manufacturing facility in Chandler and our Corporate headquarters in Tempe, Arizona. We currently have over 800 employees and continue to grow.

We are accepting applications for an IT helpdesk technician at our headquarters in Tempe. This role is a “tier one” level role, focusing on: assisting end users with issues that will come in via phone, ticketing system, or teams chat; response to emergent situations; imaging and configuration of new computer systems; and projects as assigned. Support is provided over the phone, Teams chat and remote desktop connections.

In this role, you will be joining a supportive team with many opportunities for advancing your skillset. The ideal candidate for this role will possess strong communication skills, excellent customer service, and must be comfortable organizing and managing multiple priorities at any given time.

The candidate must be able to work early morning shifts to support clinics in the Eastern Time zone. This is an on-premise only role.

Technical Requirements:

• Experience supporting Windows 10/11.
• Familiarity with imaging.
• Setup of new computers as well as break/fix support.
• Active Directory / Entra ID knowledge.
• Troubleshooting of network connectivity.
• Documentation of work within our ticketing system.
• Assist in creation and updating knowledge base articles.
• Contact vendor technical support for warranty and repairs.
• Help maintain software and hardware inventory.
• Provide telephone and remote support to end-users.
• On call as needed (in general, one week each month and we receive few calls during off hours).
• Assist with other technology projects as assigned.
• Office 365 management experience is a plus.
• Ensure HIPAA compliance is maintained.

Skill and Education Requirements:

• 1-3 years of recent, similar experience.
• A+ certification is a plus.
• Associate degree in information technology or related field highly desired.
• Proficient knowledge of all desktop hardware, software, and applications.
• Excellent problem-solving skills.
• Ability to multitask, prioritize, and accomplish all given tasks in a timely manner.
• Professional demeanor with a positive attitude
• Superior customer service and communication skills.
• Ability to thrive and contribute to a positive team environment.
• Must be self‑motivated.
• Ability to lift 50lbs.

Benefits Package for Cranial Technologies:

• Medical, Vision, and Dental Insurance
• 401k Retirement Planwith a Company Match
• 3.5 Weeks Paid Time Off + 7 Paid Company Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The salary range for this position is $40,000 - $55,000 and is dependent on the applicant's relevant skills and experience.

Applicants must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment Visa currently.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. Please keep an eye on your spam and junk mail. Please make no phone calls regarding the position.

If you are unable to submit your application, please email the recruiting department at [e-mail] for assistance.

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