IT Help Desk Technician

Bibiyan Law Group; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Bibiyan Law Group is seeking an experienced Help Desk Technician to join our team in Los Angeles. In this role, you will provide vital IT support to our attorneys and staff, ensuring the reliability of our technical systems and software platforms.

Candidates should have at least 2 years of IT technical support experience and strong knowledge of both Windows and Mac operating systems. Your role will involve troubleshooting, supporting case management software, and managing user accounts, all while delivering exceptional customer service.

Qualifications

• 2+ years of professional IT help desk or technical support experience.
• Proficiency in troubleshooting software and hardware issues.
• Ability to prioritize multiple tasks and work effectively under pressure.

Responsibilities

• Provide Level 1 and Level 2 technical support via phone, email, and in-person.
• Troubleshoot network connectivity and remote work issues.
• Assist with printer, scanner, and peripheral device setup and troubleshooting.

Skills

Technical support (Level 1 and Level 2)

Knowledge of Windows and Mac operating systems

Excellent communication

Customer service skills

Networking basics (TCP/IP, DNS, DHCP)

Education

High school diploma or equivalent

Associate degree in Computer Science or IT-related field

Tools

IT ticketing/helpdesk software

Active Directory

Office 365

VPN technologies

Legal industry software (FileVine, Dropbox, LexisNexis)

Job description

At Bibiyan Law Group, we are dedicated to protecting and advancing the rights of employees across California. Our team of experienced employment attorneys advocates for individuals facing workplace injustices, including wrongful termination, discrimination, harassment, and wage disputes. In line with our commitment to justice and accountability, we are broadening our focus to protect consumers affected by privacy and data breaches.

Position Overview

Bibiyan Law Group, P.C seeks an experienced and customer-focused Help Desk Technician to support our growing organization. As a full-service law firm serving clients throughout California and Washington, we depend on reliable IT infrastructure and responsive technical support. You will be the first point of contact for our attorneys and staff, providing exceptional technical assistance across our diverse software platforms, hardware systems, and network infrastructure.

Key Responsibilities

• Provide Level 1 and Level 2 technical support via phone, email, and in‑person for end‑user hardware and software issues
• Support case management software, document management systems, legal research platforms, and productivity tools
• Troubleshoot network connectivity, VDI, VPN access, and remote work issues
• Manage user account provisioning, password resets, and access control requests
• Maintain and document issues in IT ticketing system, ensuring timely resolution and follow‑up
• Perform routine hardware maintenance, system updates, and software patches
• Assist with printer, scanner, and peripheral device setup and troubleshooting
• Support onboarding of new employees with IT setup and training

Required Qualifications

• High school diploma or equivalent; Associate degree in Computer Science or IT-related field preferred
• 2+ years of professional IT help desk or technical support experience
• Strong knowledge of Windows and Mac operating systems
• Experience with Active Directory, Office 365, and cloud-based applications
• Proficiency in networking basics (TCP/IP, DNS, DHCP) and VPN technologies
• Experience with IT ticketing/helpdesk software
• Excellent communication and customer service skills
• Ability to prioritize multiple tasks and work effectively under pressure

Preferred Qualifications

• CompTIA A+, Network+, or Security+ certification
• Experience with legal industry software (FileVine, Dropbox, LexisNexis)
• Knowledge of cybersecurity best practices and data protection
• Previous experience in a law firm or professional services environment