It Help Desk Support Technician - OH

Beacon Specialized Living; Worthington (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Beacon Specialized Living is seeking an IT Help Desk Support in Worthington, OH, 100% on-site. You will provide first level support to employees by troubleshooting software, hardware and network issues, delivering timely responses and high-quality customer service.

Responsibilities include building and preparing workstations, account setup and password resets, onboarding/offboarding tasks, and coordinating with IT teammates to maintain support queues.

Qualifications

• Associate degree in Information Technology or related field preferred.
• Minimum 1 year of helpdesk or technical support experience.
• Must pass background checks and drug test where applicable.
• Valid driver's license and reliable transportation.
• Proficient in English (reading, writing, speaking).
• Approved to work within BSLS programs by state/federal entities.
• Ability to use office equipment and BSLS IT systems.

Responsibilities

• Provide first level support for BSLS users.
• Build and prep workstations and home devices.
• Diagnose and resolve basic technical issues.
• Handle account setup and password resets; onboarding/offboarding tasks.
• Maintain support queues and coordinate across shifts (including on-call hours).
• Assist IT projects and meet deadlines.
• Provide remote support during on-call rotation.

Skills

Troubleshooting

Customer service

On-call support

Education

Associate degree in Information Technology

Job description

Position Summary

IT Help Desk Support - Worthington, OH (100% on-site)

This position provides first level support to employees by troubleshooting software, hardware and network issues. This position requires timely responses to service requests and delivers high-quality customer service. Supervisory Responsibilities: No supervisory responsibilities.

Primary Responsibilities:

• Always be compliant with all company and regulatory policies and procedures.
• Serve as IT support for all users that fall under BSLS.
• Prepares and builds workstations and home devices.
• Diagnose and resolve basic technical issues.
• Performs troubleshooting of Corporate and Home level devices (Workstations, Laptops, iPads, Printers, etc.)
• Perform account setup, password resets, access management and onboarding/offboarding tasks.
• Communicate with fellow IT employees to ensure support queues are maintained and covered through assigned shifts (This includes normal business hours, as well as On-Call hours).
• Assist with various IT projects as needed and maintain timely due dates.
• Perform support remotely through On-Call rotation to maintain help desk queue.

Education and Qualifications:

• Associate degree in Information Technology or related field, preferred.
• A minimum of 1 year’s helpdesk or technical support experience.
• Must pass criminal background checks, central registry check (in applicable states) and child abuse registry (in applicable states).
• Must complete and pass a drug test, in applicable states.
• Must possess a valid Driver’s License and have reliable transportation.
• Proficient in speaking, reading and writing the English language.
• Approved by state, federal and government entities to work within BSLS programs.
• Ability to use office equipment, including BSLS information technology systems.