IT Help Desk Specialist

Memorial Healthcare System; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Memorial Healthcare System is seeking a qualified IT Help Desk Technician to provide first-level support to employees, vendors, patients and physicians. You will assist with basic applications, hardware and service/network requests, using the ticketing system to track and resolve issues in a timely manner.

The role requires effective communication, customer service focus, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of IT experience, preferably in help desk/service desk.
• Customer service-related experience preferred.

Responsibilities

• Uses ticketing system to track ongoing issues.
• Engages with customers remotely to determine issue and action.
• Documents, resolves and closes issues per SLAs and procedures.
• Escalates complex issues to higher level support or management.
• Provides end-user desktop training and minor hardware repair.
• Enters support requests into ticketing system for tracking and follow-up.

Skills

Customer Service

IT Support

Effective Communication

Team Work

Technical Knowledge

Accountability

Education

High School Diploma

Job description

Memorial Healthcare System is seeking a qualified IT Help Desk Technician to provide first-level support to employees, vendors, patients and physicians. You will assist with basic applications, hardware and service/network requests, using the ticketing system to track and resolve issues in a timely manner.

The role requires effective communication, customer service focus, and the ability to work in a fast-paced environment.