IT Help Desk Intern

Blattner Company; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employer paid HDHP premiums

401(k) with company match

HSA and FSA options

Dental and Vision insurance

Tuition Reimbursement

Work/Life balance

Employee/Family focused culture

On-site gym

Job summary

Blattner Company in Avon, Minnesota, is seeking an entry-level IT helpdesk specialist to provide end-user support for desktops, laptops, peripherals, mobile devices, and software. You will log tickets with detailed troubleshooting steps.

As the primary IT contact for helpdesk calls, you will monitor email, tickets and phone lines, resolve issues by phone, and coordinate day-to-day ticketing with IT staff to deliver end-user solutions.

Qualifications

• Pursuing or possessing a two-year IT-related degree.
• Experience with end-user IT support and ticketing systems is a plus.
• Ability to document troubleshooting steps clearly.

Responsibilities

• Serve as the primary IT contact for helpdesk support calls.
• Monitor helpdesk email, tickets and phone line and provide resolutions by phone.
• Coordinate day-to-day help desk ticketing with IT staff to deliver end-user solutions.
• Strive for first call resolution for all end users.
• Assist with user onboarding and offboarding including AD accounts and device configuration.

Skills

Help desk support

Ticketing system

Education

Two-year IT degree

Tools

Ticketing system

Job description

A DAY IN THE LIFE

Provides end user and project site helpdesk phone support.

Initial end user support for desktops, laptops, peripherals, mobile devices, and software.

Logs user tickets with detailed troubleshooting steps completed.

Assists other IT staff with deployment of patches and other software/OS updates via an automated tool or script when required.

STEP INTO THE ROLE

Serves as the primary IT contact for helpdesk support calls across the entire end user environment.

Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone.

Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions.

Strives to provide first call resolution for all end users.

Assists when required with user on-boarding and off-boarding process including AD user account setup and device configuration.

WHAT YOU’LL NEED

Pursuing a two-year post-secondary degree in Information Technology or related field.

WHAT SETS YOU APART

Previous experience using a ticketing system preferred.

HOW WE INVEST IN YOU

• Competitive pay
• 100% employer paid HDHP insurance premiums for employees
• 401(k) with company match
• HSA and FSA options
• Dental and Vision insurance
• Education Assistance (Tuition Reimbursement)
• Work/Life balance
• Employee/Family focused culture
• Gym on site
• $18.00 - $22.50 Individual Compensation to be determined based on the applicant's applicable experience and qualifications balanced against internal equity.

WHO ARE WE?

With more than 115 years of construction experience, Blattner has played a vital role in building America’s critical infrastructure, ranging from railroads and highways to dams and mines. Since 1997, the company has focused on renewable energy solutions and is responsible for some of the most significant solar, wind and storage projects in the U.S. Today, Blattner has installed over 20% of America’s utility-scale wind, solar and energy storage capacity. Blattner Company is the parent company of Blattner Energy and D.H. Blattner & Sons, of which all are members of the Quanta Services family of companies. Company headquarters are in Avon, Minnesota. Blattner is an Equal Employment Opportunity Employer committed to diversity and inclusion in the workplace. Blattner will not tolerate discrimination against any applicant for employment or employee on the basis of age (40 and over), ancestry, color, religious creed, gender, gender expression, gender identity, genetic information, marital status, medical condition, mental disability, military or veteran status, national origin, physical disability, race, receipt of public assistance, sex, sexual orientation, or any other status protected by federal, state, or local laws. This commitment governs all aspects of employment including, but not limited to: hiring, promotion, demotion, transfer, layoff, termination, compensation, discipline, and access to benefits and training. Additionally, Blattner is committed, in accordance with applicable law, to making reasonable accommodations for job applicants and employees based on a qualifying disability, a sincerely held religious belief or practice, and for pregnancy, childbirth or related health conditions. Applicants and employees who feel they have experienced or witnessed discrimination or who wishes to request a reasonable accommodation should contact the Human Resources Department. Blattner prohibits retaliation against any individual for making a complaint under this policy, for opposing discrimination, for participating in an investigation pursuant to this policy, or for requesting a reasonable accommodation.

Blattner Company is a nationwide, leading service provider of renewable energy construction. Based in Avon, Minnesota, Blattner provides complete engineering, procurement and construction services for utility-scale solar, wind, energy storage and power delivery projects with proven project management skills and best in class professional services and support.

Interested in working in construction craft or management? Our entities, Blattner Energy and DH Blattner, build renewable energy construction across the country. Check out career opportunities for Blattner Energy and DH Blattner.