IT Help Desk Associate

Stauer; Burnsville (MN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, Vision and Dental coverage

Flexible Schedules

BBB A+ rating

Matching 401k Plan

Company Paid Basic Life Coverage

Disability Plans

Paid Holidays & PTO

Discounted Products

Fun work environment

Job summary

Stauer is seeking an IT Help Desk Associate to provide first-level technical support for employees and users. You will resolve hardware, software, network, account, and application issues while documenting and escalating as needed to keep operations running smoothly.

The role requires strong Windows knowledge, AD experience, and familiarity with Office 365 Admin and VPN technologies. A related associate degree or equivalent work experience is preferred, with opportunities to grow within a

Qualifications

• Associate degree in CS/MIS-related area or equivalent work experience.
• 2 years of experience in technical support of PC, networks and servers preferred.
• Excellent working knowledge of personal computers and peripherals.
• Experience with Active Directory and group policies.
• Familiarity with Office 365 Admin, Exchange, Azure and Teams.

Responsibilities

• Provide first-level technical support to employees and users.
• Resolve hardware, software, network, account and application issues.
• Document or escalate issues as needed and track resolutions.
• Assist staff to maximize productivity with computing technology.
• Support IT projects and inventory management of devices.
• Offer desk-side training for enterprise applications and tools.
• Support remote access technologies and enterprise IT infrastructure.
• Onboard/offboard employee equipment and accounts.

Skills

Windows support

Active Directory

Office 365 Admin

VPN/LAN/WAN

Troubleshooting

Customer service

Education

Associate degree in CS/MIS

Tools

Dell workstations

Cisco AnyConnect

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Associate

Salary Range: $50,000.00 To $60,000.00 Annually

Position Summary

The IT Help Desk Associate provides first-level technical support to employees and users, helping resolve hardware, software, network, account, and application-related issues. This role serves as a primary point of contact for IT support requests and ensures issues are documented, resolved efficiently, and escalated when necessary.

Responsibilities

In the role of IT Help Desk Associate, we will count on you to:

• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Provide desk side training upon request for enterprise applications
• Provide hardware support, printer, and printing support
• Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
• Assist the IT Support team with software inventory where required
• Provide local office coordination and communication of technical support topics/issues of interest
• Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
• Perform other duties as needed
• Employee equipment and accounts onboarding and offboarding

Requirements

• Windows: 2 years (Preferred)
• Associate degree in Computer Science/MIS-related area or equivalent work experience
• 2 years of experience in technical support of PC, networks and servers preferred
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Experience in systems operations and maintenance
• Advanced knowledge of Active Directoryin depth understanding Knowledge of group policies
• Good analytical and problem-solving abilities
• Experience with devices like Dell workstations, Laptops, docking stations and peripheral equipment.
• Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)
• Experience supporting remote access technologies such as Cisco AnyConnect
• Excellent knowledge of Office 365 Admin and Exchange centers, Azure, and Teams

Benefits/Company Perks:

• Health, Vision and Dental coverage
• Flexible Schedules
• A+ rating with the Better Business Bureau.
• Company Paid Basic Life Coverage
• Matching 401k Plan
• Disability Plans
• Paid Holidays & Paid Time Off (PTO)
• Discounted Products
• Fun work environment and many more fun company perks!

Stauer does not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status in accordance with EEO.