IT Generalist

Value Driven Solutions, Inc.; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Paid time off

Job summary

Value Driven Solutions, Inc. is seeking an IT Generalist to provide comprehensive technology support in an aerospace and defense environment. You will be responsible for desktop support, user accounts administration, and cybersecurity compliance.

The ideal candidate will have an associate’s degree or equivalent experience alongside technical certifications like CompTIA. This role presents a fantastic opportunity to grow with a rapidly scaling company.

Qualifications

• 2+ years of help-desk or desktop-support experience.
• Ability to work on-site and lift/move standard IT equipment.
• Exposure to cybersecurity compliance practices is a plus.

Responsibilities

• Provide first- and second-level support for all IT hardware and software.
• Administer user accounts and manage onboarding/offboarding.
• Support cybersecurity hygiene and maintain IT asset inventory.

Skills

Customer service orientation

Troubleshooting skills

Basic networking knowledge

Windows and Microsoft 365

Education

Associate's degree or technical certification

Tools

Active Directory

Microsoft 365

Job description

About the Company

Our client is a growing aerospace and defense manufacturer that engineers and produces precision‑engineered hardware, tooling, and components for advanced aerospace and defense programs. Backed by a global private‑equity firm, the company is scaling rapidly to meet rising demand and is investing across its operations, talent, and technology. This search is being conducted on a confidential basis. The hiring company’s identity will be shared with qualified candidates during the interview process.

Position Summary

The IT Generalist is the hands‑on, front‑line technology resource for the Company’s facility. Reporting to the IT Systems Manager, this role provides desktop and end‑user support, maintains hardware and accounts, and assists with networking, systems, and cybersecurity tasks in an ITAR‑controlled aerospace manufacturing environment. It is an excellent opportunity for a versatile IT professional who enjoys solving a wide range of problems and growing with a fast‑scaling aerospace and defense company.

Key Responsibilities

• Provide first‑and second‑level support for desktops, laptops, mobile devices, printers, AV, and software.
• Image, deploy, and maintain end‑user hardware; manage user onboarding and offboarding.
• Administer user accounts, permissions, and email within Active Directory / Entra ID and Microsoft 365.
• Troubleshoot network connectivity, basic server, and peripheral issues; expedite as needed.
• Support cybersecurity hygiene—patching, endpoint protection, MFA, and access controls—per NIST 800‑171 / CMMC practices.
• Maintain IT asset inventory, documentation, and the support ticket queue.
• Assist with conference‑room, shop‑floor, and lab technology setups.

Required Qualifications

• Associate’s degree, technical certification, or equivalent experience in IT.
• 2+ years of help‑desk or desktop‑support experience.
• Working knowledge of Windows, Microsoft 365, and basic networking.
• Strong customer‑service orientation and troubleshooting skills.
• Ability to work on‑site and lift / move standard IT equipment.

Preferred Qualifications

• CompTIA A+, Network+, or Security+ certification.
• Experience in a manufacturing or regulated (ITAR/defense) environment.
• Exposure to cybersecurity compliance practices.

Compensation & Benefits

Base salary range of $65,000 – $90,000, commensurate with experience, plus medical, dental, and vision coverage, 401(k), and paid time off. Actual compensation will depend on qualifications, experience, and internal equity.

Work Authorization & Eligibility

This position supports ITAR- and EAR-controlled programs. Applicants must be a “U.S. Person” as defined under 22 CFR §120.62 (U.S. citizen, lawful permanent resident, or protected individual). The facility is access‑controlled and the role is subject to a background check and, for certain programs, eligibility for a U.S. government security clearance.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected‑veteran status, or any other characteristic protected by law.