IT Field Technician

Jaynes Corporation; Albuquerque (NM); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

HSA

FSA dependent care

Company paid life insurance

Disability insurance

401k with ESOP

Bonus plan

Paid holidays

Up to 5 weeks paid leave

On-site clinic

Job summary

Jaynes Corporation in Albuquerque, NM is seeking an IT Field Technician to deliver on-site and remote IT support for staff and projects. You’ll coordinate with vendors, troubleshoot hardware and software, and maintain accurate asset records while supporting security policies.

Ideal candidates have IT support experience, basic networking knowledge, and certifications such as CompTIA A+ or ITIL are a plus. Travel to job sites is expected; flexible hours and full-time or part-time options may be

Qualifications

• Proven IT support or coordination experience.
• Basic knowledge of IT systems, networks and software.
• Certifications such as CompTIA A+ or ITIL are a plus.

Responsibilities

• Provide remote and onsite IT support to employees and clients.
• Coordinate with vendors and service providers for IT needs.
• Monitor, troubleshoot and resolve IT issues promptly.
• Maintain records of IT assets, configurations, and requests.
• Assist in implementing IT policies and procedures.
• Conduct IT audits and ensure security compliance.
• Provide user training and support on systems and applications.
• Travel frequently and remain eligible to operate a company vehicle.
• Perform other duties as assigned.

Skills

Problem Solving

Communication Skills

Time Management

Detail Orientation

Customer Focus

Teamwork

Job description

The IT Field Technician will be responsible for managing and coordinating IT-related activities within the organization. This role requires a detail-oriented individual with excellent customer service skills to ensure smooth and efficient IT operations.

Essential Functions

• Provide remote and onsite technical support and assistance to employees and clients
• Coordinate with external vendors and service providers for IT-related services
• Monitor and troubleshoot IT issues, ensuring timely resolution
• Maintain accurate records of IT assets, configurations, and user requests
• Assist in the implementation and maintenance of IT policies and procedures
• Conduct regular IT audits and ensure compliance with security protocols
• Provide training and support to users on IT systems and applications
• Ability to travel frequently and remain eligible to operate a company vehicle or a personal vehicle for company purposes per Fleet Safety Management policy
• Perform other duties and responsibilities as assigned

Qualifications

• Proven experience in an IT support or coordination role
• Basic technical knowledge of IT systems, networks, and software
• Excellent problem-solving and troubleshooting skills
• Detail-oriented with strong organizational skills
• Ability to provide friendly and effective customer service
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus
• Problem Solving
• Communication Skills
• Time Management
• Technical Capacity
• Customer/Client Focus

Supervisory Responsibility

This position has no supervisory responsibilities.

This role is primarily based at the company’s main office, with regular travel to active construction job sites as needed. The IT Field Technician will work in both office and field environments, supporting staff with technical issues related to hardware, software, networking, and site connectivity. Job sites may vary in location and working conditions, requiring adaptability and awareness of safety protocols. The position involves a mix of independent work and collaboration with project teams, field staff, and vendors. The work culture is professional, friendly, and team-oriented, with a strong focus on practical problem‑solving and responsive support. Flexible hours and full‑time or part‑time options are available.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This role requires the ability to perform physically active tasks, including lifting and transporting IT equipment (up to 50 lbs), climbing stairs or ladders, and working in a variety of environments such as construction trailers or unfinished job sites. The technician may be required to crouch, kneel, or work in confined spaces to install or troubleshoot equipment. Regular travel between office and job sites is expected, sometimes in varying weather conditions. Proper adherence to safety protocols and use of personal protective equipment (PPE) is essential when working on‑site.

Position Type/Expected Hours of Work

This position may be full‑time or part‑time. Typical hours are Monday to Friday, 8:00 a.m. to 5:00 p.m., with occasional work outside these hours when required to support job site operations or urgent issues.

Travel

This position may require frequent travel.

Required Education and Experience

Proven experience in an IT support or coordination role, and basic technical knowledge of IT systems, networks, and software required. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

Additional Eligibility Qualifications

• Must pass a pre‑employment screen, including but not limited to a drug and alcohol screen, background check, motor vehicle records check, reference check and physical (if applicable).
• Current and valid driver’s license in the state of permanent residence (must be insurable by Jaynes automobile insurance carrier in order to drive a Jaynes vehicle).
• Must be eligible per Fleet Safety Management policy to operate a company vehicle or a personal vehicle for company purposes.

Work Authorization

Jaynes Corporation requires that all employees be legally authorized to work in the United States. Any person employed by Jaynes must complete the federal Employment Eligibility Verification Form (I-9) and will be entered into the federal E‑Verify system.

AAP/EEO Statement

All employment decisions at Jaynes are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national, social, or ethnic origin, age, disability, genetics, sexual orientation, or any other status protected by the laws or regulations in the locations where we operate. Jaynes will not tolerate discrimination or harassment based on any of these characteristics.

• competitive base salary
• medical, dental, and vision insurance
• health savings account (HSA)
• dependent care flexible spending account (FSA)
• company‑paid and supplemental life insurance
• long term & short term disability insurance
• cancer, accident & hospital indemnity coverage
• retirement planning including 401k and Employee Stock Ownership Plan (ESOP)
• bonus plan
• paid holidays
• up to 5 weeks of paid leave

• on‑site healthcare clinic for employees and their dependents
• employee wellness program that includes financial incentives
• free weekly yoga classes
• employee assistance program (EAP)
• fitness membership reimbursement program

Regular part‑time employees and interns are eligible for limited benefits.

PLEASE NOTE:

Job descriptions are designed and intended only to summarize the essential duties, responsibilities, qualifications, and requirements for the purpose of clarifying the general nature and scope of a position’s role as part of the overall organization.

Job descriptions do not list all tasks an employee might be expected to perform, and they do not limit the right of the supervisor to assign additional tasks, or otherwise modify duties to be performed, even if seemingly unrelated to the basic job.

Travel Required

Yes . This position may require frequent travel.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.