IT Field Support Technician_Laurel

Gr8ttek, LLC; Laurel (MD); On-site; USD 24,000 - 32,000; Part time

Benefits offered by this job

Pay per call

Certification training

Job summary

Gr8ttek, LLC is seeking a part-time Field Specialist in Maryland to perform hardware-focused break-fix services and support for client equipment. You will troubleshoot and repair in the field, communicate effectively, and manage service calls from start to finish.

The role requires 1–2 years of relevant experience, a technical school certification, reliable transportation, and the ability to lift up to 50 lbs. Certification training opportunities are provided at no cost.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive to client locations and lift up to 50 lbs.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Demonstrate excellent customer service skills.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks for each call.
• Be responsible for control and return of assets and inventory.
• Perform other duties as needed to meet business needs.
• May provide guidance to colleagues.

Skills

Customer service

Communication

Troubleshooting

Field service

Equipment handling

Education

Technical school certification

Tools

Repair tools

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits:

$40 per call/$5 per call per diem

Dell/Lenovo certification training AT NO COST TO YOU

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit

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