IT Field Support Technician

LifeStance Health Inc.; Frankfort, Northern (KY, KY); On-site; USD 52,000 - 59,000; Full time

Benefits offered by this job

401k with employer match

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a detail-oriented IT Field Support Technician in Frankfort, KY to deliver hands-on support for end-users and IT systems.

You will troubleshoot hardware, software, and network issues on Windows and macOS, configure devices, and manage user accounts. Responsibilities include documenting incidents in the ticketing system, onboarding/offboarding tasks, and assisting with video conferencing tools.

Qualifications

• Minimum 1–3 years in a technical support or help desk role.
• Proficient in Windows and macOS desktop environments; Microsoft 365.
• Experience with user account management and ticketing systems.

Responsibilities

• Provide first- and second-level IT support via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and macOS.
• Configure and install workstations, printers, mobile devices; manage user accounts.

Skills

End-user support

Windows 10/11

macOS

Microsoft 365

Active Directory

Exchange

VPNs

Remote access tools

ServiceNow

Zendesk

Education

High School Diploma or equivalent

Tools

Intune

SCCM

JAMF

Job description

## IT Field Support TechnicianApplyremote type: In-Officelocations: FRANKFORT-CHAMBERLIN AVE (KY)time type: Full timeposted on: Posted Yesterdayjob requisition id: JR106160At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!*LifeStance Health Values** Belonging: We cultivate a space where everyone can show up as their authentic self.* Empathy: We seek out diverse perspectives and listen to learn without judgment.* Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.* One Team: We realize our full potential when we work together towards our shared purpose.*Benefits* As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.Brad to complete - currently filled by contractor, Dwayne Wright. We are not moving forward with converting Dwayne. Comp Band $24.75 $28.50**Position Summary**We are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills.**Compensation:**$24.75 - $28.50/hour in addition to a competitive bonus plan**Duties / Responsibilities:*** Provide first- and second-level technical support to users via phone, email, chat, and in-person* Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems* Configure and install workstations, laptops, printers, mobile devices, and other IT equipment* Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems* Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)* Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices* Monitor system performance and escalate issues as needed to senior IT staff or vendors* Maintain inventory of IT assets and track hardware/software assignments* Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment* Contribute to knowledge base articles and technical documentation**Education and Experience:*** High School Diploma or relative experience in similar role* 1–3 years of experience in a technical support or help desk role* Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking* Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP)* Excellent troubleshooting, analytical, and communication skills* Ability to prioritize and manage multiple tasks in a fast-paced environment* Strong customer service orientation and a proactive approach to solving problems**Physical Requirements:*** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.* While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.**Preferred Skills:*** IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar* Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine)* Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)* Knowledge of cloud platforms and SaaS applicationsLifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. *Benefits* As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.*LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than*LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [e-mail]. Please note: This contact is intended solely for accommodation requests. **Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.** To apply for a position, please use our official careers page.