IT Field Support Technician

Lifestance-Health; Federal Way (WA); On-site; USD 59,000 - 67,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short-term disability

Long-term disability

Life Insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is hiring an IT Support Technician to join our IT team. The role is hands-on, focused on end-user support, incident resolution, and maintaining hardware, software, and network systems.

The successful candidate will troubleshoot issues, configure workstations, manage accounts in Active Directory and Microsoft 365, and document tickets. Strong communication and problem-solving skills are essential.

Qualifications

• Strong troubleshooting and communication skills.

Responsibilities

• Provide first- and second-level IT support via phone, chat, and in person.
• Troubleshoot hardware, software, and networking issues on Windows and macOS.
• Configure and install workstations, printers, and mobile devices.
• Manage user accounts and permissions in AD and Microsoft 365.
• Document incidents and solutions in the ticketing system (ServiceNow, Jira, Zendesk).

Skills

Troubleshooting

Customer service

Communication

Problem solving

Time management

Education

High School Diploma or equivalent

Tools

Active Directory

Microsoft 365

Windows 10/11

macOS

VPNs and remote access

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!LifeStance Health ValuesBelonging: We cultivate a space where everyone can show up as their authentic self.Empathy: We seek out diverse perspectives and listen to learn without judgment.Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.One Team: We realize our full potential when we work together towards our shared purpose.BenefitsAs a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.Position SummaryWe are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills.Compensation: $28.50 - $32.00/hour in addition to a competitive bonus planDuties / Responsibilities:Provide first- and second-level technical support to users via phone, email, chat, and in-personTroubleshoot hardware, software, and networking issues on Windows and/or macOS systemsConfigure and install workstations, laptops, printers, mobile devices, and other IT equipmentManage user accounts and permissions in Active Directory, Microsoft 365, and other systemsDocument all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)Assist with onboarding and offboarding tasks, including setup and decommissioning of user devicesMonitor system performance and escalate issues as needed to senior IT staff or vendorsMaintain inventory of IT assets and track hardware/software assignmentsSupport video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipmentContribute to knowledge base articles and technical documentationEducation and Experience:High School Diploma or relative experience in similar role1–3 years of experience in a technical support or help desk roleSolid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networkingExperience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP)Excellent troubleshooting, analytical, and communication skillsAbility to prioritize and manage multiple tasks in a fast-paced environmentStrong customer service orientation and a proactive approach to solving problemsPhysical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Preferred Skills:IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similarExperience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine)Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)Knowledge of cloud platforms and SaaS applicationsLifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.BenefitsAs a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [e-mail]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.