IT Field Support Technician

LifeStance Health; Chula Vista (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability insurance

Life insurance

401k retirement savings with employer

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team. The successful candidate will provide technical support to end-users, resolve IT incidents, and ensure the smooth operation of hardware, software, and network systems.

This hands-on role requires troubleshooting across Windows and macOS, configuring workstations, managing Active Directory and Microsoft 365, and documenting solutions in ServiceNow, Zendesk, or Jira.

Qualifications

• High School Diploma or equivalent experience in a similar role.
• 1–3 years of experience in a technical support or help desk role.
• Solid understanding of Windows 10/11 and macOS, Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP).
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation and a proactive approach to solving problems.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and macOS.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document all incidents, requests, and solutions in the ticketing system (ServiceNow, Zendesk, Jira).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and escalate issues to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (Zoom, Teams, Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Troubleshooting

Communication skills

Customer service

Problem solving

Education

High School Diploma

1-3 years experience in help desk

Tools

Active Directory

Microsoft 365

VPNs

RDP

ServiceNow

Zendesk

Jira

ManageEngine

Intune

SCCM

JAMF

TeamViewer

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

As a full-time employee of LifeStance Health, the following benefits are offered:

• medical
• dental
• vision
• AD&D
• short and long-term disability
• life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program

Position Summary

We are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills.

Compensation

$27.00 - $31.00/hour in addition to a competitive bonus plan

Duties / Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person
• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems
• Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices
• Monitor system performance and elevate issues as needed to senior IT staff or vendors
• Maintain inventory of IT assets and track hardware/software assignments
• Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment
• Contribute to knowledge base articles and technical documentation

Education And Experience

• High School Diploma or relative experience in similar role
• 1-3 years of experience in a technical support or help desk role
• Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking
• Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP)
• Excellent troubleshooting, analytical, and communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong customer service orientation and a proactive approach to solving problems

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Preferred Skills

• IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar
• Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine)
• Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)
• Knowledge of cloud platforms and SaaS applications

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits

As a full-time employee of LifeStance Health, the following benefits are offered:

• medical
• dental
• vision
• AD&D
• short and long-term disability
• life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [e-mail]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.