IT Field Support Specialist 1 (25)

dstaffing; Maryland; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salaries

Health/Dental/Vision/Other Insurance

Excellent 401K plans

11 Paid Company Holidays & PTO

Educational Reimbursement Programs

Growth opportunities

Job summary

Davis Unlimited Information Technologies, Inc. (DUIT) seeks Hardware Technicians with 2+ years of experience to provide Tier 2/3 support for workstations, servers, printers, and teleconferencing equipment across Maryland sites.

You will survey sites, document configurations, and prepare installation schedules and reports. The role requires CWIP compliance (A+/Net+/Sec+), a high school diploma or GED with 2–4 years of experience or equivalent technical degree, and the ability to lift up to 50

Qualifications

• CWIP compliant with A+, Net+, or Sec+ is required.
• High school diploma or GED with 2–4 years in IT hardware; Security+ certification.
• Equivalent education: associate or bachelor’s degree in technical field with relevant experience.

Responsibilities

• Install, repair and troubleshoot computer hardware and peripherals.
• Read and interpret technical manuals and schematics.
• Configure Windows OS, software, antivirus, and patches.
• Support end-users remotely and onsite as needed.
• Maintain fiber optic/modem cables and telecom systems as applicable.
• Follow SOPs for ticketing and documentation.
• Assist with hardware installation and testing reports.
• Drive company vehicle as required.
• Lift up to 50 pounds and perform physical duties.

Skills

Hardware installation and repair

Remote support

Windows 7/10

Active Directory

Microsoft Office

Time management

Self-motivation

Driving company vehicle

Physical endurance (lift 50 lbs)

Education

High school / GED

Security+ Certification

Associate degree (technical)

Bachelor’s degree (technical)

Tools

CWIP compliant - A+/Net+/Sec+

Windows Server / AD tools

Microsoft Office suite

Job description

One of Inc 5000's fastest growing companies with a limitless environment! Davis Unlimited Information Technologies, Inc (DUIT) wants you! We have exciting immediate openings, and are looking for the best hardware technician(s) with 2 or more years of experience to join our certified, award winning, and innovative IT team! Jobs are located in various parts of Maryland, such as Howard County, etc.

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables. Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment. Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling. Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems. Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation. Support network upgrade projects or initiatives. Support end-user connectivity needs. Great professional growth opportunity!

Why work for us?

• No red tape!
• Competitive salaries
• Great Health/Dental/Vision/Other Insurance Benefits
• Excellent 401K plans
• 11 Paid Company Holidays & PTO Tiers
• Educational Reimbursement Programs
• Limitless environment where you matter
• Recognition of outstanding work and other employee incentives
• Opportunities for advancement

Founded in 2010, Davis Unlimited Information Technologies, Inc. (DUIT) is a woman-owned small business (WOSB), minority-owned small business information technology consulting company headquartered in Baltimore, Maryland. We have opportunities for advancement, and our salaries and benefits are competitive. We are an equal opportunity employer; check us out on the web at https://www.duit.us. You can follow us on LinkedIn, X, and Facebook. We do things differently, contact us to find out how...Together, we can DUIT!

All Applicants must have the following:

an active tier authorization to view nondisclosed information that required an investigative screening exam and meet the minimum job requirements specified for applying position.

All information provided is subject to verification. You must have a valid driver's license and an acceptable driving record. A security background check is required, and if you have already completed a background check, then that is a plus!

What You Will Get to Do:

The hardware technician will do the following:

• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing windows, software, applications, antivirus and patches
• Demonstrated ability to read and understand technical manuals and schematics
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 7 and 10
• Familiar with Active Directory security and policies
• Excellent analytical and problem solving skills
• Must be able to drive company vehicle.
• Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.
• Must be able to lift up to 50 pounds.
• The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

Required Skills:

• MUST be CWIP Compliant - A+, Net+ or Sec+

Qualifications You Will Bring:

• Minimum education and experience level: High school/GED and two (2) to four (4) years of experience and Security + Certification.
• Equivalent education and experience: Associate's degree in a technical field and two (2) years of experience or a Bachelors' degree in a technical field.