IT Field Support Services Technician

CohnReznick; Bethesda (MD); Hybrid; USD 69,000 - 95,000; Full time

Job summary

CohnReznick is hiring an IT Field Support Services Technician to serve the Bethesda, MD area, with hybrid work and frequent in-office collaboration. You will troubleshoot hardware and software, assist users, and help maintain ITSM processes across offices.

Ideal candidates have 1+ year of IT support in a Microsoft environment and a related degree; certifications are a plus. The role involves travel to other offices as needed and supports Baltimore, Bethesda, and Tyson's Corner locations.

Qualifications

• 1+ years IT support experience in a Microsoft environment.
• 2- or 4-year degree in CS or IS preferred.
• Certifications (CompTIA A+/Network+ or MS) preferred but not required.

Responsibilities

• Partner with IT Service Desk to resolve user issues in offices.
• Document solutions for knowledge base articles.
• Adhere to ITSM processes for incidents, requests and tasks.
• Provide on-site and remote user support for hardware, software, and connectivity.
• Coordinate with subject matter experts to resolve issues.
• Assist international users with network and file access.
• Support technology services in the Baltimore, Bethesda and Tyson's Corner offices.

Skills

IT support

Verbal & written communication

Team collaboration

Multi-tasking

Problem resolution

Education

Associate/Bachelor degree preferred

CompTIA A+

CompTIA Network+

Microsoft certifications preferred

Tools

ServiceNow

Microsoft Office 365

Job description

As CohnReznick grows, so do our career opportunities. As one of the nation's top professional services firms, CohnReznick creates rewarding careers in advisory, assurance, and tax with team members who value innovation and collaboration in everything they do!

CohnReznick helps organizations optimize performance, manage risk, and maximize value through CohnReznick LLP (assurance services) and CohnReznick Advisory LLC (advisory and tax services). Together, the firm provides leaders with deep industry knowledge and relationships, solutions to address clients’ unique business goals and risks, and insight on how emerging market forces can drive opportunity. With offices nationwide, the firm serves organizations around the world as an independent member of Nexia.

We currently have an exciting career opportunity for an IT Field Support Services Technician to join the team in our Bethesda office.

CohnReznick is a hybrid firm and most of our professionals are located within a commutable distance to one of our offices. This position is considered hybrid which means team members are expected to be thoughtful and intentional in how they create opportunities for in-person collaboration. While the cadence of in-office presence is determined at the team level, our professionals are encouraged to be in the office together in person on average 3 days a week.

WHY COHNREZNICK?

At CohnReznick, we’re united by a common mission to create opportunity, value, and trust for our clients, our people, and our communities. Whether it’s working alongside your peers to solve a client challenge, or volunteering together at the local food bank, there are so many ways to find your “why” at the firm.

We believe it’s important to balance work with everyday life – and make time for enjoyment and fun. We invest in a robust Total Rewards package that includes everything from generous PTO, a flexible work environment, expanded parental leave, extensive learning & development, and even paid time off for employees to volunteer.

YOUR ROLE.

Responsibilities include but not limited to:

• Partnering with the IT Service Desk to resolve user issues in the offices
• Identifying and documenting solutions for knowledge base articles
• Adhering to established ITSM processes when responding to CohnReznick’s IT support structure involving Incidents, requests, tasks, etc.
• Providing on-site user support to troubleshoot and resolve issues involving hardware, software, connectivity, etc
• Coordinating with and escalating problems to more subject matter experts (when necessary) to resolve a user’s issues
• Utilizing remote management tools to assist users and resolve issues
• Assisting international users with network and file access
• Working with Office Services and Facilities Teams to support the technology services being provided in offices
• Working in our Baltimore, MD, Bethesda, MD, and Tyson’s Corner VA offices. There, you will directly work (both in person and virtually) with CohnReznick’s user community to resolve their technology issues.

YOUR EXPERIENCE.

• Effectively communicate (both verbally and in written form) to people at all levels of the Firm
• Work collaboratively with IT management and peers on projects
• Work independently and manage multiple tasks simultaneously
• Maintain an organized and efficient work area,
• Manage all necessary technology supplies and equipment used in the office
• Work in an effective and consistent manner while maintaining compliance with established directives, policies, and best practices
• Maintain a professional manner and appearance in the workplace
• Demonstrate integrity at all times (both in and outside the workplace)
• Maintain confidentiality, security discretion regarding all firm issues and information
• Possess the ability to apply critical thinking and a methodical approach to problem identification and resolution
• Manage support tickets assigned to them, ensuring their timely update and resolution
• Travel to other office locations as needed

The technical skills that candidates should have include:

• Installation and maintenance of Windows operating systems
• Local Area Networking (LAN) and TCP/IP concepts and tools – specifically those applicable to a Microsoft networking environment
• Information technology security concepts and tools (e.g., antivirus, spam blockers, etc.)
• The installation and use of Microsoft Office, O365/OneDrive, MS Teams, and other common applications
• The use of ServiceNow (or similar ITSM tools)

Education and professional requirements:

• 1+ years of IT support experience in a Microsoft environment
• 2 or 4 year degree (Computer Science or Information Systems majors are preferred)
• Possession of CompTIA A+, Network+, or Microsoft certifications is preferred, but not required

Studies have shown that we are less likely to apply to jobs unless we meet every single qualification. At CohnReznick, we are dedicated to building a diverse, equitable, and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or one of our other roles.

In Maryland, the salary range for a Coordinator is $69,000 to $95,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Salary is one component of the CohnReznick total rewards package, which includes a discretionary performance bonus, generous paid time off, expanded and inclusive parental benefits, to name a few. To learn more about life at CohnReznick, visit Life at Life at CohnReznick

"CohnReznick" is the brand name under which CohnReznick LLP and CohnReznick Advisory LLC and their respective subsidiaries provide professional services. CohnReznick LLP and CohnReznick Advisory LLC (and their respective subsidiaries) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. CohnReznick LLP is a licensed CPA firm that provides attest services to its clients. CohnReznick Advisory LLC provides tax and business consulting services to its clients. CohnReznick Advisory LLC and its subsidiaries are not licensed CPA firms.

CohnReznick is an equal opportunity employer, committed to a diverse and inclusive team to drive business results and create a better future every day for our team members, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity Posters

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [e-mail] Please note: This email address is reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

CohnReznick does not accept unsolicited resumes from third-party recruiters unless such recruiters are currently engaged by CohnReznick Talent Acquisition Team by way of a written agreement to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that CohnReznick will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.