IT Field Services Technician

Morgan & Morgan, P.A.; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Morgan & Morgan, P.A. is seeking an IT Field Services Technician in Miami, FL to deliver white-glove level support to employees locally and nationwide.

You will handle on-site and remote assistance in a virtual desktop environment, manage IT hardware, and sustain regional inventory while maintaining service levels. The role requires 2+ years in IT service desk, Office 365, Active Directory, VPN access, and familiarity with ServiceNow, Salesforce, and VMware.

Qualifications

• 2+ years of experience in an IT Service Desk role.

Responsibilities

• Provide friendly, professional on-site support to users in their region.
• Create, monitor, track, schedule, update and close tickets within ServiceNow within SLA.
• Respond to and resolve tickets escalated from the Service Delivery teams to Field Services.
• Collaborate with vendors to resolve issues as necessary.
• Maintain, organize, and order stock of IT hardware within their region.
• Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow.

Skills

IT Service Desk

Office 365

Active Directory

Networking basics

VPN access

ServiceNow

Salesforce

VMware

Communication skills

Ticket management

Tools

ServiceNow

Salesforce

VMware

VPN

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Job Title: IT Field Services Technician Location: Miami, FL

Position Summary:

The Field Services Support Technician will be responsible for delivering white glove level support to employees in their office/region as well as to our 6000+ employees across the country. The Technician will provide both in person and over the phone user support in a virtual desktop environment as well as maintaining, installing, and configuring all IT hardware in their region. The technician will also perform routine to moderately complex troubleshooting of hardware and software systems along with maintaining and sustaining inventory of IT hardware in their region.

This is a full-time, in-office position that requires a vehicle that is insured at all times.

Responsibilities:

• Provide friendly, professional on-site support to users in their assigned region(s).
• Create, monitor, track, schedule, update and close tickets within ServiceNow within SLA.
• Respond to and resolve tickets escalated from the Service Delivery teams to Field Services
• Collaborate with vendors to resolve issues as necessary
• Maintain, organize, and order stock of IT hardware within their region
• Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow

Qualifications:

• 2+ years of experience in an IT Service Desk role
• Experience in Office 365 and Active Directory Services
• Basic understanding of Networking and wiring configurations
• Remote access technologies (VPN terminal services, published apps etc.)
• Preferred experience working with ServiceNow, Salesforce, and VMware
• Ability to assist others with complex issues in a professional manner
• Ability to manage and prioritize incidents, requests, and tasks
• Strong problem analysis and problem-solving skills
• Excellent written and verbal communication skills
• Resourceful, well organized, highly dependable, efficient and detail oriented
• Physical requirements include the ability to lift and carry up to 50 pounds, stand and walk for extended periods, bend, kneel, climb ladders, work in confined spaces, use hand tools, distinguish cable and wiring colors, and travel to firm locations as needed

#LI-MB1

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Privacy Policy

Here is a link to Morgan & Morgan's privacy policy.

Our insurance carriers require that our employees who drive for us carry a minimum of $100,000 per occurrence, $300,000 aggregate for bodily injury, and $50,000 for property damage. Would you be able to meet this qualification?

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Morgan & Morgan, P.A.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Voluntary Self-Identification of Disability

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Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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