IT Engineer
Diversified
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Benefits offered by this job
Job summary
Diversified is seeking an IT Engineer to join our core IT Engineering team in Newark, NJ. You will design and create secured Windows/Linux images for digital signage deployments, troubleshoot client networks, and push projects to completion with guidance from global resources and deadlines.
You will work on hardware integration, network diagrams, and remote troubleshooting, collaborating with support teams to resolve escalations and implement durable fixes while maintaining security and
Qualifications
- High school diploma or GED required.
- A+ / Network+ / Security+ certifications highly desirable.
- Cloud experience desirable.
- Some programming knowledge and/or ability to read code.
- Knowledge of MS Office 365 is desired.
- Experience with Active Directory and deployment services preferred.
Responsibilities
- Expert in navigating Windows 10+11, Linux, and other OSes with knowledge of Windows IoT versions and sunset schedules.
- Ability to configure and document network switches, routers, WAPs, and other IT equipment.
- Create high-level network diagrams and present complex IT solutions clearly.
- Experienced in hardware installation and component identification.
- Coordinate with hardware vendors and spec IT hardware for client solutions.
- Respond to escalations from service desk teams and drive resolutions with root-cause analysis.
Skills
Education
Tools
Job description
Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.
At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it.
IT Engineer is a member of the core IT Engineering team responsible for providing digital signage solutions to clients. IT Engineers are expected to design and create secured windows/Linux images to leverage a comprehensive digital signage deployment. IT Engineers are depth in troubleshooting and recommending fixes for client networks and can think creatively to push a project to the finish line. As part of the IT Engineering team, you'll collaborate with support teams to troubleshoot any escalations along the way. Through our groundbreaking workflow, you'll have access to incredible technology and tools to strengthen your IT knowledge while being supported by global resources and delivering on project deadlines.
- Expert in navigating Windows 10 + 11, Linux, and other OS' alongside a thorough understanding of windows IOT versions, feature sets, and sunset schedules.
- Ability to configure + write comprehensive documentation for setting up network switches, routers, WAPs, and various IT equipment.
- Comfortable creating high level network diagrams and presenting complex IT solutions in a manner digestible to all audience levels
- Seasoned in opening PC's, identifying internal components of PC's, and strong hardware installation knowledge.
- Ability to coordinate with hardware vendors and spec out IT hardware appropriate for a client solution.
- Can work independently.
- Responding to escalations from service desk teams and driving resolutions with clear root cause analysis to avoid or minimize future escalations.
- High School Diploma or GED
- A+, Net +, Security +, or any CompTIA certifications highly desirable
- Cloud experience highly desirable
- Some programming knowledge and/or ability to read code
- Other relevant certifications may be required or preferred based on the technology focus of the position.
- Knowledge of MS Office 365 is desired
- Advanced hardware knowledge
- Proficient is scripting and or able to modify scripts
- Intermediate networking knowledge.
- Intermediate knowledge of security protocols, IT systems, and client server communication
- A+ Certification / Network+ / Security+
- Detailed oriented, independent, self-starter
- Exceptional time management skills with a track record for meeting deadlines
- Excellent communication skills
- Ability to analyze issues
- High level of problems solving and comfortable driving problems to resolutions given high level of ambiguity
- Ability to troubleshoot remotely
- Comfortable presenting information during meetings
- Previous experience using Active Directory/Windows Deployment Services/Microsoft System Center Configuration Manager/Content Management System preferred
- Resolves routine infrastructure and system issues within defined procedures Implements configuration changes and maintenance tasks within established guidelines
- Recommend improvements to systems, processes, and tools Escalates complex technical issues, risks, or outages to senior engineers or leadership Supports adherence to IT standards, policies, and service levels
- Ability to draft cohesive email or IM communication to adjacent internal teams
- Ability to speak confidently on client calls and level set with project managers and account executive teams to ensure a proper client need is met
Hybrid
We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:
- Multiple medical plan options to fit you and your family's needs
- HSA & HRA company contributions
- Dental coverage, including orthodontic benefits, and vision plans Company-paid benefits
- Basic Life, AD&D
- Short-Term and Long-Term Disability insurance
- Employee Assistance Program (EAP)
- Generous paid time off - 3 weeks PTO plus company holidays and floating holidays
- 401k with company match
- Paid maternity leave
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
- Commuter benefits
- And much more
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