IT Engineer

quantilope; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible PTO

Remote/hybrid opportunities

401k with match

Paid parental leave

Team offsites

Job summary

quantilope is seeking an IT Engineer to design scalable, cloud-first IT operations and support. You will manage zero-touch deployment and remote device management across our global offices, acting as the go-to technical resource for internal teams and ensuring robust, scalable systems for all employees.

You will evaluate hardware/software, maintain documentation, and optimize onboarding/offboarding while collaborating with service providers to deliver a seamless work experience.

Qualifications

• Experience as System Admin or Cloud Administrator.
• Strong knowledge of cloud-first infrastructure and distributed environments.
• Excellent organizational skills and clear stakeholder communication.
• Hands-on mentality and continuous improvement mindset.
• Fluency in English and experience in international teams.
• Experience with JumpCloud and Google Workspace and SAML/SSO is a strong plus.

Responsibilities

• Design and implement scalable processes for the zero-touch deployment and remote management of company devices across our global locations.
• Serve as the primary technical support contact for internal teams, providing expert troubleshooting and guidance to resolve complex IT issues.
• Continuously evaluate and upgrade our hardware and software catalog to provide employees with premium tools and a frictionless work environment.
• Collaborate with internal support teams and external service providers to expand our internal helpdesk with high-quality documentation and video tutorials.
• Serve as the central administrator for internal productivity and communication tools, including Google Workspace, Zoom, Slack, Confluence, Jira, and JumpCloud.
• Optimize user onboarding and offboarding workflows to ensure secure and efficient access management.
• Actively monitor system health and resolve technical escalations to maintain high levels of internal service availability.

Skills

System Admin

Cloud Admin

Documentation

Tools

JumpCloud

Google Workspace

SAML/SSO

Zoom

Slack

Confluence

Jira

Job description

As an IT Engineer at quantilope, you are the driving force behind a modern and seamless IT infrastructure. You thrive on improving technical processes and are always eager to dive into new technologies. By collaborating with stakeholders across our global offices, you ensure that our internal systems are robust, scalable, and provide a world-class experience for all employees.

Are you curious and want to shoot for the stars, open to giving and receiving feedback, hungry for empowerment and always taking a hands‑on approach? Well then we want to chat. quantilope automates consumer research to unlock high quality insights with speed & ease. We’re a fast growing organization looking for the right people to join our team.

Keep scrolling to learn more...

What you will be doing:

• Design and implement scalable processes for the zero‑touch deployment and remote management of company devices across our global locations.
• Serve as the primary technical support contact for internal teams, providing expert troubleshooting and guidance to resolve complex IT issues.
• Continuously evaluate and upgrade our hardware and software catalog to provide employees with premium tools and a frictionless work environment.
• Collaborate with internal support teams and external service providers to expand our internal helpdesk with high‑quality documentation and video tutorials.
• Serve as the central administrator for internal productivity and communication tools, including Google Workspace, Zoom, Slack, Confluence, Jira, and JumpCloud.
• Optimize user onboarding and offboarding workflows to ensure secure and efficient access management.
• Actively monitor system health and resolve technical escalations to maintain high levels of internal service availability.

Who you are:

• You have gained professional experience as a System Administrator, Cloud Administrator, or in a comparable IT support role.
• You are highly comfortable working within a modern, cloud‑first infrastructure and understand the nuances of distributed environments.
• You are exceptionally organized, knowing how to prioritize tasks effectively while maintaining clear communication with various stakeholders.
• You possess a hands‑on mentality and enjoy challenging the status quo to find better, more efficient ways of working.
• You are fluent in English and enjoy working in an international team environment.
• Experience with JumpCloud, Google Workspace, and SAML/SSO authentication is a strong plus.

Benefits of working at quantilope:

• Flexible work environment: With flexible PTO, flexible working hours and remote/hybrid opportunities, we believe you can succeed from anywhere. Did we mention that everyone has the opportunity to work abroad for up to 6 weeks per year?
• Wellness is key: We provide complete health, dental, and vision benefits alongside our bi‑annual Quantiwell days, which are synchronized global days off for the whole company to step away and recharge.
• Planning for the future: At quantilope, we keep your financial wellness top of mind with a 401k program and a 3.5% annual match.
• Growing your family? We’ve got you: Dive into parenthood with 12 weeks of fully paid leave and ease back in with a flexible return window as you transition back.
• Team bonding: Team offsites, summer and holiday parties… where in the world will we bring the team together next? We’re all working hard and know how important it is to have fun along the way.

As a consumer research technology company, we know the importance of diversity not only in our data but also across our team. At quantilope, we celebrate and welcome all people regardless of their gender identity, age, sexual orientation, race, religion, or ethnicity. We strongly believe that best ideas come from sharing and collaborating across diverse perspectives and experiences.