IT End User Services Analyst

Vertiv Co; Pelzer (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Vertiv Co in Pelzer, SC, is looking for an IT End User Services Analyst to provide foundational technical support to users and help troubleshoot end-user computing issues. The role involves responding to service desk tickets, assisting with installations, and maintaining user data confidentiality.

Qualified candidates should have a Bachelor's degree or equivalent experience and technical support certifications. The job emphasizes experience with MS Windows deployment and a commitment to effective IT service management.

Qualifications

• Bachelor's degree or equivalent experience required.
• A+ certification or 1-2 years’ experience in technical support.
• 1-3 years with MS Windows desktop OS deployment.

Responsibilities

• Respond to service desk tickets ensuring incident management.
• Provide second-level support for hardware and software issues.
• Assist in hardware/software installation and troubleshooting.

Skills

Technical support

MS Windows desktop deployment

ServiceNow

Basic network security principles

Apple Mac support

Education

Bachelor's degree or equivalent experience

A+ certification

Job description

POSITION SUMMARY

The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.

RESPONSIBILITIES

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
• Provide second-level user support for hardware and software issues.
• Assist in hardware and software installation/configuration according to corporate policies and guidelines.
• Aid in troubleshooting and diagnosing hardware/software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands‑on assistance for IT project implementations.
• Help with local backup operations in alignment with corporate policies.
• Maintain confidentiality on all user data and related information.
• Perform miscellaneous job‑related duties as assigned.
• Strong emphasis on Manufacturing and/or Plant experience.
• Matrix management style.

QUALIFICATIONS

• Bachelor's degree or equivalent experience.
• A+ certificate or 1-2 years’ experience with a technical support environment.
• End User and/or Customer Facing support.
• 1-3 years of experience in MS Windows desktop operating system deployment.
• Basic understanding of Software Distribution and Patch Management tools.
• Ability to create and manage IT tickets effectively is required. Experience with ServiceNow preferred.
• Basic knowledge of network infrastructure and security principles.
• Experience with Apple Mac deployment and support is a plus.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Medium lifting (30 lbs. – 45 lbs.).
• Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).

TIME TRAVEL REQUIRED

10%

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].