IT Director, Business & Revenue Cycle Systems

Texas Oncology; Richardson (TX); Remote; USD 170,000 - 210,000; Full time

Job summary

Texas Oncology, part of The US Oncology Network, is seeking a Remote Healthcare IT Director, Business & Revenue Cycle Systems to lead our technology operations. Must currently reside in Texas.

The role supports revenue cycle and business applications across Texas Oncology sites, with travel up to 50% for key meetings and implementations. You will oversee QA and UAT for Salesforce and Genesys, drive continuous improvement, partner with IT and operational leaders, and ensure adherence to the

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Healthcare Administration, or related field preferred.
• Minimum ten (10) years of progressive IT and leadership experience in healthcare technology, revenue cycle operations, or application support.
• Minimum two (2) years leading teams responsible for application support, testing, access management, or process improvement.
• AthenaIDX and its payment modules experience strongly preferred.
• Experience with Salesforce and Genesys is a plus.

Responsibilities

• Lead a team supporting revenue cycle and business applications.
• Own Technical Capability Ownership, define roadmaps, and partner with leaders.
• Oversee application support, user provisioning, training, and deployments.
• Manage QA and UAT for Salesforce and Genesys updates and site implementations.
• Drive TXO Connect continuous improvement initiatives and cross-functional collaboration.

Skills

Leadership

Healthcare IT

Revenue Cycle

Application Support

QA/UAT

Stakeholder Collaboration

Strategic Planning

Education

Bachelor's degree

Tools

AthenaIDX

Salesforce

Genesys

Job description

Overview

The US Oncology Network

is looking for a Remote Healthcare IT Director, Business & Revenue Cycle Systems to lead our technology operations. If you are a motivated and experienced IT professional looking to make a significant impact in the healthcare industry. Must currently reside in Texas. Sites Include: All Texas Oncology locations. Travel: This position is fully remote with up to 50% travel for key meetings, implementations and new Texas Oncology site support. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today--at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. Our Information Technology team offers an outstanding family-first team culture. Extremely low turn-over with long-tenured team members. There are opportunities for career development, excellent benefits and perks as well as self-directed daily work. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the IT Director, Business & Revenue Cycle Systems do?

The IT Director, Business & Revenue Cycle Systems leads the team responsible for supporting Texas Oncology revenue cycle and business applications. The team provides application support, training, user provisioning and termination, and other operational services based on the needs of each system. The role also serves as the Technical Capability Owner (TCO) for Revenue Cycle and Business Systems, partnering with stakeholders to identify business needs, evaluate new products and technologies, prioritize enhancements, and develop capability roadmaps. This position also oversees QA and UAT for Salesforce and Genesys updates, upgrades, enhancements, and new Texas Oncology site implementations, as well as the TXO Connect Continuous Improvement program supporting TXO Connect. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

• Team Leadership: Lead, develop, and establish priorities for a team supporting revenue cycle and business applications.
• Technical Capability Ownership (TCO): Partner with Revenue Cycle and operational leaders to evaluate new products, prioritize enhancements, define business requirements, and maintain business systems roadmaps.
• Application Support: Oversee application administration, user support, troubleshooting, training, and implementation assistance.
• User Access Management: Ensure timely and accurate user provisioning, access changes, transfers, and terminations.
• QA and UAT: Oversee testing for Salesforce and Genesys updates, upgrades, enhancements, and new Texas Oncology site implementations.
• TXO Connect Continuous Improvement: Lead TXO Connect continuous improvement initiatives, including workflow analysis, root cause analysis, process standardization, and implementation support.
• Business Partnership: Collaborate with IT and operational leaders to improve processes, resolve issues, and support business priorities.
• Operational Oversight: Monitor team workload, service quality, risks, cross-training, and knowledge transfer.

Qualifications

Education (Required)

• Bachelor's degree in Information Technology, Business Administration, Healthcare Administration, or related field preferred.

Experience (Required)

• Minimum ten (10) years of progressive IT and leadership experience in business systems, healthcare technology, revenue cycle operatins, or application support.
• Minimum two (2) years experience leading teams responsible for application support, testing, access management, or process improvement.
• Healthcare and revenue cycle experience strongly preferred.
• AthenaIDX and its payment modules experience is strongly preferred.

Key Knoweldge, Skills, And Abilities (Required)

• Strong leadership and team-development skills.
• Experience supporting healthcare, revenue cycle, or business applications.
• Knowledge of application support, user access management, QA, and UAT.
• Experience gathering business requirements and translating them into technology solutions and enhancements.
• Experience leading process improvement and continuous improvement initiatives.
• Strong communication, collaboration, analytical, and problem-solving skills.
• Ability to manage multiple priorities, stakeholders, and application portfolios.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands of this job typically require full range of body motion including manual and finger dexterity and eye-hand coordination in operation and manipulation of complex laboratory equipment. Requires sitting/standing for extensive periods of time with the use hands to finger, handle, or feel and arms to reach or carry. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision, color perception and hearing to normal range. Requires legible handwriting.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and requires significant interaction with management, staff and external auditors and clients.

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