IT Director

Ivy Tech; Indianapolis (IN); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Wellness rewards

Tuition assistance

Paid time off

Job summary

Ivy Tech is seeking an IT Director to lead the IT Operations team, delivering high-quality services across the organization from the Terre Haute campus with support for Greencastle. You will participate in budgeting, capital planning, and quality improvement initiatives, ensuring projects meet goals and align with policy and standards.

The role emphasizes customer service excellence, strategic leadership of IT staff, and responsibility for project plans, SLAs, and statewide IT objectives.

Qualifications

• Bachelor’s degree in an IT related field.
• Three to five years’ supervisory experience supporting IT environments, including team management, hardware asset management, budget management, configuration management, and software distribution.
• Excellent customer service, organizational and strong leadership skills.
• Excellent written, oral, interpersonal, and presentation communication skills with technical and team management.
• Proven ability to lead a diverse team and implement programs to enhance staff skills and growth.
• Ability to manage multiple strategic initiatives with deadlines and accountability.
• Demonstrated discretion with confidential data and local admin access for support.
• Ability to analyze complex IT issues within governance and compliance.
• Experience with change management and process re-engineering.
• Willingness to travel; higher education experience is highly desired.

Responsibilities

• Oversee IT operations and service delivery across the campus community.
• Provide technical consulting and coordinate with IT support staff to improve service delivery.
• Collaborate with campus leadership and act as liaison to OIT.
• Uphold a culture of customer service excellence across IT functions.
• Direct change control processes and ensure compliance with college-wide protocols.
• Manage hardware and software assets following statewide policies.
• Recruit, lead, and develop IT support staff and manage budgets.
• Lead statewide and campus projects using best-practice project management methods.
• Provide day-to-day IT leadership in alignment with statewide objectives.
• Ensure SLAs are met through disciplined ticket and incident review.

Skills

IT leadership

Budgeting

Project management

Customer service

Strategic planning

Staff development

Education

Bachelor’s degree in IT

Tools

Active Directory

LDAP

IT asset management tools

Configuration management

Job description

Reporting to the Executive Director of IT Operations, the IT Director will lead the technical team responsible for delivering high-quality IT services across the organization. This role requires a strong commitment to customer service excellence and active participation in budgeting, capital planning, and quality improvement initiatives. The IT Director will ensure projects and programs are completed on time and aligned with organizational goals, while implementing and upholding college-wide technology policies, objectives, and standards.

Location: This is a 100% onsite position based on the main campus in Terre Haute, covering all primary buildings at that location. The role also supports one additional site at Greencastle, which is 50 miles away, with travel required on demand when in-person technical work is necessary. Daily reporting is to the main Terre Haute campus, where the majority of duties are performed.

Anticipated Start Date: November 30, 2026

MAJOR RESPONSIBILITIES

• Strategically oversee and support all facets of IT operations and service delivery within the assigned service area, ensuring alignment with institutional goals.
• Provide expert technical consultation on technology services outside the scope of OIT, engaging IT support staff as needed to enhance service delivery.
• Collaborate proactively with campus leadership to strengthen IT service delivery; act as the primary liaison between campus leadership and OIT.
• Foster and sustain a culture of customer service excellence across all IT functions.
• Direct and enforce IT change control processes in alignment with college-wide protocols to ensure consistency and compliance.
• Administer the management of hardware and software assets following statewide policies and procedures.
• Recruit, lead, and develop high-performing IT support staff, ensuring team effectiveness and accountability.
• Actively participate in IT budgeting processes and oversee expenditures related to technology services to ensure responsible financial stewardship.
• Lead team-based projects to completion using best-practice project management methodologies, ensuring timely and successful outcomes.
• Build and maintain a collaborative, team-oriented environment; develop and manage project plans to support key initiatives.
• Provide day-to-day operational leadership in IT, working in partnership with the Executive Director of IT Operations to drive compliance with OIT statewide objectives.
• Direct, assign, track, and review IT Helpdesk requests and incidents to ensure timely resolution and adherence to defined Service Level Agreements (SLAs).
• Conduct quality reviews of individual Helpdesk tickets to verify accurate resolution, timely response, and respectful communication.
• Facilitate escalation of complex incidents to statewide teams or supervisors when issues fall beyond the scope of the IT Support Team.
• Provide strong, strategic leadership of IT teams to advance and uphold statewide OIT goals and compliance standards.
• Offer continuous leadership and coaching to all team members—both direct and indirect reports to support professional development and team cohesion.
• Deliver technical expertise on services beyond OIT Shared Services, involving IT staff when appropriate to expand support capabilities.
• Serve on campus cabinets and boards, contributing IT leadership and strategic insight to institutional decision-making.
• Maintain close communication and collaboration with IT System Administrator(s) and IT Network Administrator(s) to meet local campus service requirements.
• Lead one or more statewide OIT teams, contributing to the advancement of shared services and institutional IT strategy.

SUPERVISION RECEIVED

Executive Director of IT Operations

SUPERVISION GIVEN

IT Support Staff (2)

HIRING RANGE

The salary range for this position is $65,000-$70,000 and is commensurate with education, skills, and relevant work experience.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in an IT related field
• Three to five years’ supervisory experience supporting IT environments, including but not limited to management of a team, hardware asset management, budget management, configuration management, and software distribution.
• Excellent customer service, organizational and strong leadership skills.
• Must have excellent written, oral, interpersonal, and presentation communication skills and demonstrated the use of initiative and organizational abilities, with both technical and team management.
• Proven ability to lead and manage a diverse team of professionals, developing and implementing effective programs to continuously enhance staff skills. Provide mentorship and strategic guidance to ensure individual career growth and alignment with organizational objectives.
• Skilled in managing multiple high-level strategic initiatives simultaneously, consistently meeting deadlines, and tracking progress with minimal supervision. Inspire and guide team members to adopt similar proactive and accountable work practices.
• Demonstrated ability to exercise discretion and maintain confidentiality while handling sensitive data and holding local administrative access to all desktop systems and data for secure and effective support.
• Capable of analyzing and framing complex technical issues through the lens of institutional policy, ensuring decisions and recommendations align with organizational governance and compliance requirements.
• Demonstrated abilities in change management and process re‑engineering.
• Understand the enterprise interrelation of IT components, wired and wireless networks, VoIP, Active Directory, LDAP, information security, familiarity with advanced desktop management tools, and advanced IT troubleshooting skills. Ability to improve efficiency by automating tasks.
• Must be willing to travel as necessary.
• Preferred experience in a higher education environment is highly desired.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Work-Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.