IT Desktop Support Technician

TEKsystems; Lansing (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology services company in Lansing, MI, seeks a motivated IT Desktop Support Technician. You will handle software and hardware issues, deploy and manage Windows systems, and provide excellent customer service. This is a full onsite position with a pay range of $16.00 - $22.00 per hour and includes various medical and retirement benefits. Candidates with helpdesk experience and IT certifications are preferred.

Benefits

Medical, dental and vision coverage

401(k) retirement plan

Employee Assistance Program

Time off/leave

Qualifications

• Previous helpdesk or desktop support experience is preferred.
• Strong communication and customer service skills.
• Willingness to learn and grow.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Deploy, re-image, and maintain Windows 10/11 machines.
• Record and document requests using the IT service desk system.
• Install, configure, and upgrade IT equipment and software.

Skills

Communication skills

Customer service skills

Self-directed

Team player

Education

CompTIA A+ or equivalent IT certification

Job description

IT Desktop Support Technician

We are looking for a motivated IT Desktop Support Technician to join the TEKsystems client team in Lansing, MI. The role is a first shift, contract‑to‑hire opportunity that will allow you to build a long‑term career in IT support.

Overview

As a Desktop Support Technician you will diagnose and resolve software and hardware incidents for end users, deploy Windows 10/11 and Windows 11 machines, re‑image devices, and maintain a high level of customer service on the client’s IT service desk. You will work closely with the client’s IT department and other support teams to ensure reliable, first‑class support for the end‑user community.

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and a range of software applications.
• Swap out laptops/desktops, deploy Windows 10/11, and re‑image Windows 11 machines from Windows 10.
• Assist users with logged IT incidents, escalating to other support teams when necessary.
• Record, update and document requests using the IT service desk system.
• Install, configure and upgrade new IT equipment, software and printers, copiers, and scanners.
• Maintain a first‑class level of customer service, treating all customers efficiently and appropriately.

Qualifications

• Previous helpdesk or desktop support or PC technician experience is preferred.
• CompTIA A+ or equivalent IT certification is desirable.
• Strong communication and customer service skills.
• Self‑directed, team‑player with a willingness to learn and grow.

Pay and Benefits

• Pay range: $16.00 - $22.00 per hour.
• Medical, dental and vision coverage.
• Critical illness, accident and hospital coverage.
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions.
• Life insurance and AD&D for employee and dependents.
• Short‑ and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off/leave (PTO, vacation or sick leave).

Workplace Type and Location

This is a fully onsite position in Lansing, MI.

Application Deadline

The position is anticipated to close on Oct 27, 2025.

TEKsystems EEO Statement

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

To apply, please send your updated resume and contact information to [e-mail] (no space in the email address).