IT Deployment Technician

Shaw Industries; Cartersville (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

Shaw Industries is seeking an IT Deployment Technician to configure and support endpoint devices across Shaw facilities in North Georgia. The role includes remote and in-person break/fix support, server administration, and assisting with video conferencing tools.

The ideal candidate has an AS degree or 3 years of equivalent IT experience, strong problem-solving, and excellent communication. Expect full-time hours with potential overtime, and travel between facilities as needed.

Qualifications

• AS Degree or 3 years of equivalent experience.
• Proven problem-solving abilities and strong communication in writing and speech.
• Excellent organizational and time-management skills.
• Good work habits and collaboration.
• Ability to take initiative and honor commitments.
• Promotes change in a continually improving organization.
• Valid Driver’s License.

Responsibilities

• Configure and set up new computer devices (desktops, laptops, servers, printers, industrial devices).
• Support break/fix remotely and in person.
• Provide end-user support for PCs, tablets, printers, networks, cabling, and handheld devices.
• Assist with installation/removal of servers.
• Support video conferencing systems and presentation tools.
• Participate in departmental projects and create knowledge base documents.
• Perform basic network administration (DHCP/DNS changes).

Skills

Problem-solving

Communication

Organizational skills

Time management

Work ethic

Initiative

Change management

Collaboration

Travel readiness

On-site support

Education

AS Degree

3 years experience

Tools

SCCM/Intune

Knowledge base

ServiceNow/ITSM

ServiceNow

Job description

Job Title

IT Deployment Technician

Position Overview

Company Overview

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

Overview:

Shaw’s ITDeploymentteamis responsible forimplementingand managing the IT infrastructure used across the enterprise.This role will involve configuring and setting up newendpointdevices, supporting the break/fix process forfacilities primarilyin the North Georgia area,performing some network-support tasks,andassistingusers with hardware/software issues bothremotelyandinperson.

We are seeking a skilled candidate with a passion for solving real-world problems,experienceimplementing solutions that make a difference, and a focus on customer service. The successful candidate will be intelligent, curious, self-motivated,highlyorganized, andhavemastery inmanagingcompeting demands in an enterpriseenvironment.This position is full-time (40 hours/week)with the possibility of overtime hours as needed.

Responsibilities:

• Configure and set up new computer devices, including desktops, laptops, servers, printers, and industrial devices.
• Support the break/fix process for Shaw facilities remotely and in person.
• Provide end user support forPCs,tablets,printers, networks, cabling, telecommunications,handhelds,and other devices/equipment.
• Assistwith the installation and removal of servers.
• Support video conferencing systems and presentation tools (cables, basic set-up).
• Participate in departmental projects.
• Contribute to training and knowledge base documents.
• Perform basic network administration functions (suchasDHCP/DNS changes).

Requirements:

• AS Degree or 3 years of equivalent experience.
• Above average problem-solving skills.
• Ability to communicate verbally and in writing clearly and concisely.
• Possessexcellentorganizationaland time-management skills.
• Haveexcellent workhabits, including the ability to work well and collaborate with others.
• Take initiative and honor commitments.
• Promote change in a continually improving organization.
• Valid Driver’s License

Preferred Qualifications:

• Experience working in manufacturing/distribution environment
• Experience creating and maintaining technical knowledge base
• Familiarity with SCCM/Intune functions
• Ability to communicate with stakeholders in clear and concise manner
• Experience in troubleshooting network issues at switch/server level
• Familiarity with Service Now or another enterprise-level ITSM

Demonstrated knowledgeinthe following areas:

• Computer Hardware (PCand Mac)
• Printers and peripherals
• Handheld Devices(Zebra and Android)
• ITSupport Tools
• Operating Systems (Windows, iOS, MAC, Android)
• Microsoft Office family of products(M365)
• Networking devices (servers, routers, switches, etc.)

Competencies:

• Execute an action plan
• Demonstrate good judgement
• Learn continuously
• Build trusting relationships

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An ITDeploymentTechnician may work in a climate-controlled environment if he or sheis required toprovide maintenance and repair for certain types of equipment, but he or she may alsobe requiredto work outdoors in some settings. Regardless of this, all IT DeploymentTechnicians will spend a great deal of time traveling. Physical demands also vary based upon the size of the equipment and its location.

While most work standard 40-hour, five-day workweeks, technicianstake turns being on-call during the off-hours to provide services to customers in emergencies. The ITDeploymentTechnician must be able to stand, sit, walk, climb stairs and ladders,maintainbalance,stoop,and bendfrequently, kneel, crawl, and occasionally reach over the head to perform work. They willfrequentlylift objects weighing30pounds and occasionally up to 75 pounds, carry, push, and pull objects while walking, and use fingers on both hands simultaneously, twist and exert pressure with wrists and hands.

In addition, they must have visual acuity to seeminute detailsand long distances, normal depth perception, and good color vision. Hearing and voice communication skills must be sufficient to conduct normal conversation in person and on the telephone. The IT Deployment Technician also drives a vehicle, works around electrical hazards and equipment which makes loud noises, and works with sharp objects such as drill bits and screwdrivers. They have direct contact with staff and vendors andfrequentlywork with tight deadlines and without direct guidance from supervisors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may be filled asTechnicianI, II, or III depending upon experience.

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.