IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

DFAS; Indianapolis (IN); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Defense Finance and Accounting Services (DFAS) seeks IT professionals with strong attention to detail and customer service to support DoD finance operations. The role emphasizes effective communication, problem solving, and securing information while delivering accurate financial data.

Applicants should clearly describe the full scope of their work and may be evaluated on competencies and specialized IT experience. Federal announcements may include volunteer or time-in-grade considerations.

Competenze

• Demonstrates thoroughness and accuracy in work.
• Interacts with clients to assess needs and provide information.
• Presents information clearly to audiences of varying backgrounds.
• Identifies problems and evaluates alternatives to recommend solutions.

Mansioni

• Provide IT-related customer support and technical assessments.
• Perform contingency planning reviews and IT tasks.
• Install, configure, troubleshoot, and maintain hardware and software as needed.

Conoscenze

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Descrizione del lavoro

Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.

Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume.

Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the Basic Competency Requirements listed above, one year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-11 in the federal service, which demonstrates the ability to perform the duties of the position, is required.

Specialized experience is defined as providing customer support and project reviews for information technology contingency planning initiatives; conducting technical Information Technology tasks and cybersecurity and technical assessments of planned and installed automated information systems; installing, configuring, troubleshooting, and maintaining customer hardware and software.

Volunteer Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

We may use this announcement to fill additional vacancies within 90 days of the closing date.