IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

Defense Information Systems Agency; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Defense Information Systems Agency (DISA) in Denver, CO, seeks an IT Specialist at the Senior Work Level within the CES Occupational Structure. This position is recruited under 10 USC 1599f into the Cyber Excepted Service (CES) and supports US Cyber Command missions.

The role emphasizes analyzing IT problems, developing customer support policies, and participating in implementation teams to meet customer requirements. A suitability review and security clearance are required.

Qualifications

• Attention to detail in IT-related work and data
• Customer service experience maintaining relationships and addressing IT needs
• Oral communication to convey status to management and IT staff
• Problem solving by evaluating multiple IT solutions

Responsibilities

• Analyzes and resolves IT problems within the scope of the operations.
• Develops customer performance requirements and support policies.
• Participates on application implementation teams to address customer requirements.
• Performs trend analyses to identify training needs and action items.
• Maintains a comprehensive database of technical resolutions.
• Applies knowledge of customer support concepts and methods.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA - DISA/HC Operations and Command/Future Operations

Duties

Help

• Serves as an IT Specialist with responsibility for analyzing and resolving a complete range of problems within the scope of the activity operations and refers operational problems to the appropriate technical expert.
• Develops and manages customer performance requirements and customer support policies and procedures.
• Serves on application implementation team to ensure that customer service requirements are addressed. Reviews technical and design specifications to address customer requirements.
• Conducts trend analyses to identify areas where additional customer training and assistance is needed and initiates appropriate action such as defining new training requirements.
• Develops, updates and maintains a comprehensive database of technical and corresponding resolutions.
• Applies a comprehensive knowledge and skill in applying customer support concepts and methods.

Requirements

Conditions of employment

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months.
• This is a drug test position

Qualifications

Basic Requirements

• Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards
• Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs
• Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience
• Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions

Qualifying Experience

In addition to meeting the basic requirement, applicants must possess qualifying experience. To qualify based on your experience, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Applying financial management principles to information technology (IT) programs and operations, including analyzing funding requirements, developing budget estimates, monitoring obligation and expenditure rates, and assessing the affordability of planned IT investments. Plan and manage IT projects with emphasis on cost, schedule, performance, and resource alignment. Develop cost estimates, identify funding requirements, track budget execution, evaluate resource tradeoff, and monitor project milestones, risks, dependencies, and performance measures.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.?

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of the announcement.

Combination of education and experience is not applicable for this position.

Education

There is no substitution of education for the qualifying experienceat the GG-12 grade level.

Additional information

• This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
• If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
• This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
• A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.
• Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
• We may use this announcement to fill additional vacancies within 90 days of the closing date.
• This position is covered under DoD Manual 8140 which will be subject to future Cyber Workforce requirements as defined by the Manual.
• Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.
• For more information on the Cyber Excepted Service Personnel System, click here.
• For more information on veterans' preference, click here.
• For more information regarding qualifications requirements, click here.
• If selected, the authorized rate of pay may exceed the stated maximum salary rate range under certain circumstances.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.