IT Customer Support Temp
Washington State Department of Transportation
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
LEG-TECH is a technology solutions provider to the Washington State Legislature. This temporary IT Customer Support role runs through the legislative session, starting November 2, 2026, for about 25 weeks. Work mostly on Capitol Campus with opportunities for remote work after training.
Typical hours are 7:30am–5:00pm, with occasional weekends/evenings. Benefits are not included. The role spans account management, hardware/software troubleshooting, video conferencing, and other support tasks;
Qualifications
- Experience providing direct IT customer support using ITSM tools and ticketing systems.
- Ability to work in a fast-paced environment and adapt to client needs.
- Must be a resident of Washington State and eligible to work in the United States.
Responsibilities
- Accounts and Access Management tasks such as permission changes and user activation/deactivation.
- Provide customer support over phone, email, and in-person; follow incident management procedures.
- Collaborate with Infrastructure, System Administration, Application Delivery, and Cybersecurity teams to resolve IT issues.
- Troubleshoot network, hardware, software, and end-user devices; assist with video conferencing and calls.
Skills
Tools
Job description
$25.00 - $27.00 Hourly
Thurston County - Olympia, WA
Exempt
Flexible/Hybrid
Leg0083
Joint Legislative Systems Committee
09/18/2026
10/2/2026 6:00 PM Pacific
This is a temporary position with the Customer Support Group that provides IT customer support to the Washington State Legislature during session starting November 2, 2026, and lasting approximately 25 weeks. The position is required to work mostly on the Capitol Campus, and there will be opportunities to work remotely after an initial training period. Typical work hours are between 7:30am-5:00pm with the potential for occasional weekend/evening work. This temporary position does not include benefits such as medical, dental, vision, leave, or retirement.
The Customer Support Group is the face of the organization. In this position, you will provide over-the-phone and onsite customer support in account management, hardware and software troubleshooting, video conferencing, and other support tasks. This is a unique role requiring team members to have not only technical IT skills, but also a passion for providing excellent customer service. If you are interested in working in a dynamic environment that emphasizes team success and belonging.
LEG-TECH is the nonpartisan technology solutions provider to the Washington State Legislature. Our mission is to provide secure, reliable, and innovative technology solutions with exceptional customer service. We incorporate our values of Respect, Business Excellence, Collaboration, Innovation, and Integrity at every level. Our work is engaging and rewarding, and you'll work with a talented team dedicated to continuous improvement in delivering great products and services! We are based in Olympia, Washington, on the beautiful Capitol campus.
LEG-TECH offers a forward-thinking environment that keeps pace with technological and business advances and encourages professional growth through training and project opportunities. Our inclusive working environment supports diversity through equitable policy and practice. This is a great place to grow your career!
- Complete assigned accounts and access tasks, such as permission changes, user activation/deactivation, password resets, account moves, and accounts-related troubleshooting
- Communicate clearly and professionally with legislative staff.
- Demonstrate active listening and clarify understanding.
- Escalate issues within the group and with other agency work groups when needed and ensure proper call handling methods are followed.
- Work efficiently with co-workers and contribute to a supportive and positive work environment.
- Work with Infrastructure, System Administration, Application Delivery, and Cybersecurity teams to resolve issues related to the network, cybersecurity, software, and end-user hardware.
- Provide respectful and professional customer support over the phone, via email, and in-person.
- Consult and follow documented procedures and processes for incident management and escalation; use ticketing systems and knowledge base tools to resolve issues related to hardware, software, network services, etc.
- Assist customers in using and troubleshooting commonly used custom applications and off-shelf products.
- Follow cybersecurity policies and processes.
- Assist customers in responding to questions about suspicious activity.
- Escalate threats to the Cybersecurity team.
- Participate in the management of threat responses as needed.
- Assist customers in resolving common issues with hardware including computers, printers, monitors, AV equipment, and peripherals.
- Follow standard procedures for computer imaging, mobile device configuration, asset tracking, repair requests, and processing surplus.
- Assist in office moves and workstation, phone, and peripheral installation.
- Understand, assist, and troubleshoot physical and wireless connectivity problems.
- Learn and follow standard networking procedures for getting devices online (VLANs, network closets, WiFi networks).
- Assist customers in resolving remote access problems.
- Assist customers with common issues regarding the phone system.
- Install and troubleshoot common phone system peripheral devices (headsets and conference phones).
- Assist customers with using video conferencing technologies.
- Assist customers with legislative cell phones.
- Is enthusiastic and excited about technology and is continuously striving and suggesting ways to improve systems and processes to gain efficiencies and better serve customer needs.
- Has strong technology troubleshooting and problem-solving skills; can recognize patterns from limited information.
- Has a passion to serve Washington state citizens by providing key technology solutions to the lawmaking process.
- Has the ability to always remain non-partisan, polite, and professional and adjust efficiently to the needs of different customers.
- Is a team-player, able to work across multiple functional groups, and contributes to a supportive and positive work environment.
- Communicates clearly and professionally. Possesses strong written communication skills.
- Experience providing direct customer support within an IT service desk; utilizing ITSM tools, ticketing systems, remote desktop troubleshooting, active directory management; and managing, imaging, and deploying IT assets.
- Experience adapting to client needs in a customer service capacity.
- Experience solving other users' problems with Windows desktop, Microsoft Office products, cell phones, video conferencing equipment, computer peripherals, and various other software or hardware.
- Demonstrates basic knowledge of ITSM best practices and has a general understanding of the Legislature and legislative processes.
- Ability to work independently in a fast-paced team environment and yet take direction from others.
- Applicants must be a resident of Washington State or willing to relocate.
- Applicants must be eligible to work in the United States without Visa sponsorship.
- This is a hybrid work position in Washington State. While we embrace a "remote-first" work approach, this is a crucial role, and an on-site presence will be necessary, but predictable at times. Developing rapport with our team and customers is critical in this role. We rely on discretion to determine when team, colleague, and customer interactions require an in-person presence.
- Extended hours and weekend work may be required during the legislative session and special sessions, for pre-session preparations, and during anticipated workload surges.
- Must be able to lift at least 50 pounds.
LEG-TECH is an Equal Opportunity Employer. We are committed to maintaining a respectful and inclusive workplace that reflects the diversity of the state we serve.
To find out more about LEG-TECH, please visit our website.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition the employer may approve other available leave types for the purpose of bereavement leave.
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
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