IT Customer Relationship Manager - Need LOCAL to Richmond or very close

RICEFW Technologies Inc; Richmond (VA); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

RICEFW Technologies Inc in Richmond, VA seeks a strategic IT partner to work with agency leadership and ITD to deliver services and products. You will manage escalations and coordinate with Districts and Enterprise Architecture to align roadmaps with business needs.

The role emphasizes building trust with business partners, translating strategy into execution, and ensuring compliance with policies. Strong communication and negotiation skills are essential to influence stakeholders across levels.

Qualifications

• Bachelor's degree or six or more years of related IT experience.
• Experience in IT including SDLC, Agile Methodology, and Technology Procurements.
• Strong written, verbal, and presentation skills with leadership at all levels.
• Ability to listen, build rapport, credibility, and influence stakeholders.
• Conflict negotiation and resolution with tough customers.
• Team-oriented with shared ownership; focus on purpose and results.
• Ability to connect strategy to execution; strategic thinker.
• Experience in product line planning, development, and management.
• Understanding of VDOT organization structure including Districts and Central Office.

Responsabilités

• Meet with Agency leadership up to Executive level on a routine basis.
• Work closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
• Partner with Districts to act as a focal point for IT management, escalations, and coordination.
• Develop and maintain a multi-year business capability roadmap with Enterprise Architecture.
• Build and maintain relationships with assigned business partners.
• Coordinate work, prioritize requests, and manage escalations for assigned Divisions.
• Identify opportunities for new services, service improvements, and technical innovation.
• Oversee management of partner expectations related to ITD engagement and service/product delivery.
• Manage escalations related to technology procurements, projects and service delivery.
• Identify, champion, and communicate customer needs.
• Collaborate with ITD teams managing production operations and strategic direction for systems owned by partners.
• Support continued compliance with VDOT and VITA policies, standards, and guidelines.

Connaissances

Strategic thinking

Stakeholder management

Relationship building

Communication

Agile methodologies

SDLC

Product line planning

IT procurement

Conflict negotiation

Influence without authority

Executive communication

Formation

Bachelor's degree in Information Technology

Description du poste

Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.

Position specific responsibilities and duties will include, but not limited to:

• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
• Responsible for building and maintaining relationships with assigned business partners.
• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
• Managing escalations related to technology procurements, projects and service delivery requests.
• Identifying, championing, and communicating customer needs.
• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
• Support continued compliance with VDOT and VITA policies, standards, and guidelines.

Desired Skills to Partner with Districts:

• Bachelor's degree or six (6) years or more of related experience. (6yrs)
• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
• Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
• Ability to connect strategy to execution; Strategic thinker. (10yrs)
• Experience in Product Line planning, development and management. (10yrs)
• Understanding of VDOT's Organization Structure to include Districts and Central Office.

Required/Desired Skills

• Bachelor's degree or related experience in Information Technology
• 6 Years
• Experience in IT, including SDLC, Agile Methodology, and Technology Procurements
• 5 Years
• Strong written, verbal, and presentation skills with leadership at all levels
• 10 Years
• Ability to listen, build rapport, establish credibility, and influence stakeholders
• 10 Years
• Conflict negotiation and resolution; handling difficult customers and situations
• 10 Years
• Shared ownership, teamwork, and results-driven approach
• 10 Years
• Strategic thinking and ability to connect strategy with execution
• 10 Years
• Product Line planning, development, and management
• 1 Year
• Understanding of VDOT organizational structure and VDOT–VITA interactions