IT Coordinator I

00002 Granite Construction Company; Anchorage (AK); On-site; USD 58,000 - 87,000; Full time

Benefits offered by this job

Paid holidays

Sick leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Flexible spending accounts

Job summary

Granite Construction Incorporated seeks an IT Support Technician to provide frontline IT service desk assistance, troubleshoot hardware, software, and network issues across offices, plants, and job sites. You will support local Active Directory, servers, and applications, and help maintain secure, standardized IT operations.

The role requires 3+ years in IT support, CompTIA A+/Network+ and Microsoft certifications are preferred.

Qualifications

• Associate’s degree or equivalent combination of education, training, experience and/or certifications.
• CompTIA A+ certification or equivalent demonstrated training/experience.
• Microsoft Role-Based Certification (Single-Exam) preferred.
• CompTIA Network+ certification preferred.

Responsibilities

• Respond to IT Service Desk requests to ensure timely issue resolution.
• Diagnose and resolve local network and communication issues.
• Support management of Active Directory OU, network apps, servers, shares, and services.
• Maintain IT documentation for consistent standards across locations.
• Coordinate acquisition, installation, configuration of devices and networking gear.
• Track hardware inventory and software licenses for compliance.
• Document lifecycle of IT assets from acquisition to disposal.
• Assist design and maintenance of IT resources for large projects and new ventures.
• Travel to job sites to assist configuration and problem resolution.
• Virtual assistance to users for issue resolution.
• Support business applications and systems per corporate standards.
• Troubleshoot PC hardware and software to minimize downtime and meet SLAs.
• Assist management with budgets, licensing, and asset strategies.

Skills

IT support principles

Problem solving

Communication

Organizational skills

Customer service

Explain technical concepts

Education

Associate’s degree or equivalent

CompTIA A+ certification

Microsoft Role-Based Certification

CompTIA Network+ certification

Tools

Active Directory

Windows Server

Networking hardware (Cisco/Palo Alto/Fortinet)

PC hardware and storage

Job description

General Summary

This role provides frontline IT support to employees by troubleshooting and resolving hardware, software, and network issues across offices, plants, and job sites, ensuring reliable day to day technology operations. The role also supports local network infrastructure, coordinates issue escalation when needed, and works closely with end users, business leadership, and Corporate IT to maintain efficient and productive systems.

Essential Job Accountabilities

• Respond to and resolve incoming IT Service Desk requests to ensure employee technology issues are addressed promptly and service levels are met
• Diagnose and resolve local network and communication issues to maintain reliable and uninterrupted business operations
• Support the maintenance and administration of the local Active Directory OU, network applications, servers, file shares, and network services in accordance with company policies to ensure secure and standardized IT operations
• Assist developing and maintaining business unit IT documentation to promote consistent standards, procedures, and knowledge sharing across locations
• Assist coordinating the acquisition, installation, configuration, and maintenance of iPads, PC’s, and networking equipment to ensure compliance with corporate standards, best practices, and management directives
• Maintain accurate hardware inventory, software licensing, and asset rotation records to support compliance, cost control, and effective asset management
• Track and document complete lifecycle of IT assets, including acquiring, issuing and disposal
• Support the design, installation, and maintenance of IT resources for acquisitions, large projects, and joint ventures to ensure alignment with corporate standards and integration requirements
• Travel to job sites to assist site configuration, setup and problem resolution
• Virtually assist users with resolving requests and technical issues
• Support business applications and systems to ensure adherence to best practices and corporate IT standards
• Troubleshoot and resolve PC hardware and software issues to minimize employee downtime and meet service level agreement (SLA) requirements
• Assist Business Unit management to assess future IT needs, budgets, forecasts, licensing, and asset strategies to support enterprise initiatives and alignment with company goals
• Maintain ongoing communication with the IT Manager and local Business Manager to ensure effective issue resolution, prioritization, and alignment of IT services with business needs

Education

• Associate’s degree or equivalent combination of education, training, experience and/or certifications
• CompTIA A+ certification or equivalent demonstrated training/experience
• Microsoft Role-Based Certification (Single-Exam) preferred
• CompTIA Network+ certification preferred

Work Experience

Minimum of 3 years of relevant experience providing network and PC support in a multi-site business environment

Familiarity with cost accounting, budgeting, and forecasting

Knowledge, Skills, and Abilities

• Knowledge of professional IT support principles with the ability to apply company policies, procedures, and standards to resolve routine to moderately complex issues
• Ability to analyze and address problems of moderate to advanced scope by evaluating data, system behavior, and multiple contributing factors, exercising judgment within established practices
• Ability to work independently on routine tasks with minimal supervision and to complete new assignments with general direction
• Advanced knowledge of Microsoft Windows desktop operating systems
• Working knowledge of Microsoft Windows Server operating systems and Microsoft Active Directory
• Working knowledge of Microsoft Office applications to effectively support end users
• Working knowledge of server hardware, workstation technologies, and storage solutions across common manufacturers
• Basic knowledge of networking technologies, including routers, switches, access points, and related equipment from vendors such as Cisco, Palo Alto, and Fortinet
• Basic knowledge or familiarity with Unified Communications technologies
• Ability to clearly explain technical concepts and solutions to non-technical users
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Strong customer service and interpersonal skills when working with internal users and stakeholders
• Effective verbal and written communication skills, including the ability to document issues and solutions clearly

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee occasionally is required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Additional Requirements/Skills

Comply, understand, and support company safety initiatives to ensure a safe work environment Ability and willingness to abide by company code of conduct daily Work both as a team player and independently as required Frequent travel to plants, satellite offices, and job sites may be required, including extended daily and weekend hours as needed

Our Benefits at a Glance

• Paid holidays
• Sick leave
• Medical
• Dental
• Vision
• Life insurance
• Disability insurance
• Flexible spending plans
• Special programs for musculoskeletal health
• Mental wellness
• Two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents
• Health Savings Account (HSA) or a Flexible Spending Account (FSA)
• 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately
• Benefits may vary for positions located outside of the continental United States

Base Salary Range: $58,076.00 - $87,114.00 Pay may vary based upon relevant experience, skills, location, and education among other factors.

About Granite Construction Incorporated

Granite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation’s largest heavy civil contractors and construction materials producers. Granite is a Drug-Free Workplace and Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. For additional information on applicant/employee rights.

Notice to Staffing Agencies

Granite Construction, Inc. and its subsidiaries(“Granite”) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Granite, including unsolicited resumes sent to a Granite mailing address, fax machine or email address, directly to Granite employees, or to Granite's resume database will be considered Granite property. Granite will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Granite will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Granite’s recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening. Granite will not pay a fee to any Agency that does not have such agreement in place. Agency agreements will only be valid if in writing and signed by Granite’s Human Resources Representative or his/ her designee. No other Granite employee is authorized to bind Granite to any agreement regarding the placement of candidates by Agencies.

Company Values & Culture

Since 1922, Granite Construction has continued its long-standing commitment to building some of America’s largest infrastructure projects including highways, bridges, dams, rail, and power. Recognized as one of the top 25 largest construction companies in the U.S., Granite specializes in complex infrastructure projects and provides award-winning construction services in mining, earthwork, water/sewer, power, tunneling, rail, highway, and bridge construction. Granite also produces construction materials, gravel, ready-mix, recycled asphalt products, and asphalt concrete, and is a proven leader in alternative procurement project delivery. At Granite, our employees are our most valued asset and we are passionate about retaining, developing, and recruiting the best talent available. Our employees reflect our core values: Safety, Integrity, Excellence, Inclusion, and Sustainability and we are continuously looking for individuals who possess a winning attitude and share our Core Values. In exchange, we help you build a career that no other company can duplicate. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Add our award-winning safety program, ethics, reputation, and commitment to continuous improvement and you’ll see that we are building more than infrastructure—together, we are building your future.