IT Coordinator

The Peer Company; Portland (OR); On-site; USD 75,585,000 - 93,498,000; Full time

Job summary

The Peer Company in Portland, OR is seeking an IT Support Coordinator to maintain workplace tech, troubleshoot issues, and support staff. The role includes onboarding/offboarding assistance and helping manage network and directory services.

Must understand trauma-informed care and work within a collaborative community-focused environment. This is a full-time, on-site position with some travel and occasional remote work opportunities.

Qualifications

• Associate's degree with 1-3 years of IT experience or HS diploma with 3-5 years of IT experience.
• Experience with substance use or mental health recovery desirable.
• Understands trauma-informed care, recovery, and consumer involvement.
• Proficient with PC systems and Microsoft 365 applications.
• Experience in cloud environments (Microsoft 365, Google Workspace).
• Collaborates with community partners to improve outcomes.

Responsibilities

• Installs hardware and peripherals for office workstations.
• Loads software packages, OS, networking components, and office apps.
• Provides telephone, in-person and online end-user support via helpdesk.
• Connects users to networks and trains in facilities and apps.
• Provides updates to manager and users on help requests and projects.
• Sets up new hires with equipment and creates user profiles.
• Assists IT Manager with IT policies and procedures.
• Provides tech support for Peerpocalypse conference.
• Follows policies, confidentiality laws, and professional standards.
• Facilitates organization-wide mobile services.
• Occasional travel for meetings and projects.
• Assists with other admin projects as assigned.

Skills

Microsoft 365

Google Workspace

Help desk support

Troubleshooting

Onboarding/offboarding

Communication skills

Trauma-informed care

Education

Associate's degree in IT

High school diploma

Tools

Microsoft 365 administration

Cloud technology experience

Job description

Pay Range: $26.44 – $32.63, non-exempt position

Schedule: 1.0 FTE (40 hours per week)

Monday – Friday 9:00AM – 5:00PM,

Home Office – Clark Center: 2740 SE Powell Blvd Suite 3 Portland, OR 97202

This isan on-sitepositionwith occasionaltravelwithin Multnomah,Washington,& ClackamasCounties. Some opportunitiesfor remotework.

Job Summary

Thefull-time IT SupportCoordinatoris responsible forfacilitatingtechnology support and implementation for The Peer Company. Key responsibilities include troubleshooting andmaintainingthe organization’s workplace technology, providing technical support to The Peer Company Staff.TheIT SupportCoordinatoralso assiststhe ITManager inemployee onboarding/offboardingaswell asnetwork anduserdirectory facilitation.

Qualifications

Education: High school diploma or equivalent required. Associate's degreein Information Technology or similar field preferred.

Background Check: A criminal background check will be conducted by TPC in accordance with the TPC background check policy. A criminal record does not necessarily exclude an individual from employment with TPC.

Pre-Hire Drug Screen: As part of TPC's commitment to fostering a safe, productive, and professional workplace, we require pre-hire drug screenings for all potential employees. The screening will be conducted in accordance with TPC's drug screening policy and applicable state and federal laws.

Motor Vehicle Records Search:For positions that require driving, The Peer Company conducts a Motor Vehicle Records (MVR) searchin accordance withcompany policy, insurance requirements, and applicable state and federal laws.

To be eligiblefor a driving-required position,candidatesmust meet the following minimum driving standards:

• Nomajor driving violations within the past3 years(i.e.-DUI, careless driving, leaving the scene of an accident, etc.)
• No more than3 moving violationswithin the past 3 years (i.e. - speeding,failing to yield, running red light, etc.)

Experience

• Associate's degree with1-3 years of technical experience OR high school diploma (or equivalent) and 3-5 years of technical experience
• Experience with substance use and/or mental health recovery is desirable and highly valued
• Understands the principles of trauma-informed care, recovery, and consumer-involvement
• Highproficiencywith PC systems, tools and applications including assembly, troubleshooting, installation, and oversight of Microsoft 365 applications required
• Experience insupportingcloud technology infrastructureenvironment(Microsoft365,GoogleWorkplace)
• Experience in collaborating with community partners toidentifyshortcomings in the organization and in building partnerships to improve outcomes

Licensure/Certification

• Valid Oregon Driver’s License and proof of automobile insurance required Access to reliable personal vehiclerequired

Skills

• Excellent communication, trauma informedapproachand conflict resolution skills
• Abilityto alwaysmaintainhigh professional standards with staff and community partners whiledemonstratingexemplary customer support skills and response
• Demonstrated commitment to providing impeccable customer service
• Capacity to juggle multiple tasks and priorities; proactive problem solver
• Ability to network and collaborate with diverse groups of people who have varied technical ability
• Experience withadvancedaudio/video conferencingpreferred
• Demonstrated knowledge of standard software (e.g., word processing, graphics packages, spreadsheets/databases)
• Ability to push/pull/lift/carry items up to 25 pounds and occasionally push/pull/lift/carry up to 50 pounds.

Essential Functions

• Installs hardware and peripheral components such as phones, monitors, keyboards,printersand disk drives for workstations in the office
• Loadsappropriate softwarepackages such as operating systems, networkingcomponentsand office applications
• Provides telephone, in-personand online support to end-users ina timelyfashion through helpdesk application
• Connects users to networks and provides initial training in facilities and applications
• Provides updates, status andcompletioninformation to manager and/or usersfor help requests and projects
• Sets up new hires with necessary equipment and creates user profiles in all applicable IT systems
• Assists IT Manager in developing and implementing IT policiesand proceduresbased on industry best practices
• Providestechnology support toPeerpocalypseannual conference
• Abides byorganizationpolicies and procedures, confidentiality laws, professional boundaries and relevant federal/state treatment regulations and standards
• Facilitate, document, and audit organization-wide mobile services
• Occasional travel for work meetings and projects as needed
• Assistswith other administrative projects and relevant duties as assigned

The above essential functions represent work performed by this position and are not all inclusive. The omission of a specific essential function will not preclude it from the position if the work is similar, related, or a logical extension of the position.

Employment with TPC is "at-will." This means employees are free to resign at any time, with or without cause, and TPC may terminate the employment relationship at any time, with or without cause or advance notice. As an at-will employee, it is not guaranteed, in any manner, that you will be employed with the TPC for any set period of time.

TPC is an Equal Opportunity Employer. Employment opportunities at TPC are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, gender identity, pregnancy, childbirth or related medical conditions, national origin, age, Veteran status, disability, genetic information, or any other characteristic protected by law.