IT Controls Analyst

TerrAscend; Hartford (CT); Remote; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health & Wellness

Plan for Your Future

Time to Recharge

Grow Your Career

Employee Perks

Support When You Need It

Job summary

TerrAscend Corp. is seeking an IT Controls Analyst to own user access provisioning for defined IT services and tools, ensuring key controls are maintained.

You will collaborate with IT teams and department leads to manage access requests, update policies, and author new SOPs for new systems. Responsibilities include RBAC enforcement, quarterly SOX access reviews, and timely ticket resolution while adhering to least privilege and change management processes.

Qualifications

• 1+ years IT service experience and technical aptitude required.
• Experience with a ticketing system (Zendesk / ClickUp).
• Familiarity with security concepts and access control procedures such as RBAC.
• Attention to detail and documentation skills.
• Proficiency with Excel and Microsoft 365.

Responsibilities

• Set up, change and remove user accounts and permissions according to approved requests and RBAC standards.
• Remove access promptly for terminations and role changes, and confirm access is fully removed using automated tools.
• Participate with quarterly SOX user access reviews including data extraction and coordination.
• Work within Principle of Least Privilege and identify inappropriate roles or segregation of duties conflicts.
• Provide user account management, including creation, deleting, and updates to accounts and access privileges.
• Write and maintain access control procedures, role definitions and SOPs for new systems.
• Follow change management for access-related changes and new system rollouts.
• Troubleshoot and resolve access-related tickets, and provide helpdesk support as trained.
• Coordinate with IT Compliance and other departments.

Skills

1+ years IT service experience

Ticketing systems

RBAC familiarity

Attention to detail

Excel & Microsoft 365

Education

High school diploma or equivalent

Tools

Zendesk

ClickUp

Job description

TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada.TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and ValhallaThe IT Controls Analyst will be responsible for owning user access control provisioning and procedures for identified IT services and tools to ensure key controls are maintained and adhered to regarding user access. The IT Controls Analyst will work with IT teams and many other department leaders for managing access requests, updating policies or standard operating procedures, and authoring new documentation for access control mechanisms as new systems are introduced, and performing helpdesk services where applicable and trained.

Why TerrAscend?

Join a growing, fast-paced organization where your work makes an impact. At TerrAscend, you'll have opportunities to grow your career, collaborate with talented teams, and help shape what's next as our business continues to evolve.

Remote Work Location Eligibility

TerrAscend currently hires remote employees in CT, DE, FL, GA, MD, MI, NC, NJ, NY, OH, PA, TX, and WV. Candidates must reside and work in an approved state. Eligibility varies by role and is subject to change.

Responsibilities

• Set up, change and remove user accounts and permissions according to approved requests and Role-Based Access Control (RBAC) standards
• Remove access promptly for terminations and role changes, and confirm access is fully removed using automated tools where available
• Participate with quarterly Sarbanes-Oxley (SOX) user access reviews which includes data extraction, spreadsheet alignment, and coordinating with multiple team representatives
• Work within Principle of Least Privilege and identify and elevate inappropriate roles, permissions, or segregation of duties conflicts
• Provide user account management, including creation, deleting, and updates to accounts and account access privileges
• Write and maintain access control procedures, role definitions and SOPs, including for newly added systems
• Follow change management for access-related changes and new system rollouts
• Troubleshoot and resolve access-related tickets, and provide helpdesk support for in-scope systems as trained
• Coordinate with IT Compliance team members and other departments, including non-technical users
• Other duties as assigned

Qualifications & Experience

• High school diploma or equivalent
• 1+ years IT service experience and technical aptitude required
• Experience with a ticketing system (Zendesk / ClickUp)
• Familiarity with security concepts and access control procedures such as Role-Based Access Control (RBAC)
• Attention to detail and documentation skills
• Proficiency with Excel and Microsoft 365
• Background Check Required$59,000 - $72,000 a year

What We Offer

• Health & Wellness — Comprehensive medical, dental, and vision coverage for eligible team members.
• Plan for Your Future — 401(k) savings opportunities to help support your financial goals.
• Time to Recharge — Paid time off and company holidays for eligible team members.
• Grow Your Career — Learning, development, and opportunities to build your career across a growing organization.
• Employee Perks — Team member discounts and additional programs designed to recognize and support our people.
• Support When You Need It** — Resources and programs focused on your overall well-being.

*Benefits and eligibility may vary based on employment status, location, and other applicable factors.*Background Check RequirementAs a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

Working Conditions

This position may require the ability to perform essential functions that include, but are not limited to, standing, walking, bending, reaching, and lifting. Team members may need to lift and move items, e.g., product packages, display cases, cash registers, or inventory boxes, weighing up to 50 pounds, with or without reasonable accommodation.The role may also require visual abilities to accurately handle transactions, verify product information, and maintain inventory, as well as manual dexterity for handling cash, operating point-of-sale systems, and organizing products. Employees may be required to remain on their feet for extended periods and perform repetitive hand or arm movements with or without reasonable accommodation.

EEO Statement

TerrAscend is an equal opportunity employer. At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. In accordance with applicable law, we prohibit discrimination based on sex, race, color, religion, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, veteran status, or any other consideration protected by federal, state, or local laws.

Disclaimer

This job description is not an employment agreement or contract. The Company has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

TerrAscend Participates in E-Verify

Please review the E-Verify Participation Notice and Right to Work Notice, available in English and Spanish.E-Verify Participation Notice:Right to Work Notice:Statement on External Recruiting AgenciesTerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.