IT Clinical Informatics Analyst

NHC HealthCare, Charleston; Murfreesboro (TN); On-site; USD 85,000 - 105,000; Full time

Job summary

National HealthCare Corporation seeks an IT Clinical Informatics Analyst to support MatrixCare across the enterprise, with a strong clinical focus and collaboration across departments including operational, financial, compliance, reporting, training, and IT.

The role emphasizes clinical documentation standardization, data quality, governance involvement, and coordination of implementations, upgrades, and go-lives within multiple locations.

Qualifications

• Active, unrestricted RN or LPN license is required.
• Hands-on MatrixCare EHR experience in a clinical, informatics, training, support, or operational role is required.
• Knowledge of nursing documentation, medication and treatment workflows, care planning, and assessments.
• Strong analytical, troubleshooting, communication, and teamwork skills.
• Ability to manage multiple priorities and work effectively with clinical, operational, vendor, and IT teams.
• Experience supporting MatrixCare in skilled nursing, long-term care, senior care, or a multi-facility healthcare organization is preferred.

Responsibilities

• Serve as a clinical and functional subject matter expert for MatrixCare and the workflows it supports.
• Serve as a MatrixCare liaison across clinical, operational, financial, compliance, reporting, training, and IT departments.
• Support MatrixCare configuration, enhancements, upgrades, forms, assessments, and reports.
• Develop requirements and test scripts; coordinate testing before changes are released.
• Support implementations, upgrades, go-lives, training, and post-go-live activities.
• Investigate escalated clinical application issues and coordinate with internal teams and MatrixCare through resolution.
• Follow NHC policies related to HIPAA, privacy, security, system access, and protected health information.
• Promote consistent clinical documentation and standardized MatrixCare workflows across NHC locations.
• Assist with clinical reporting and data quality by helping review and validate MatrixCare information.
• Participate in EHR governance, prioritization, change control, and release planning.
• Perform other duties related to MatrixCare and enterprise clinical systems as assigned.

Skills

Analytical skills

Troubleshooting

Communication

Teamwork

Multitasking

Education

RN or LPN license

Tools

MatrixCare

Job description

Position: IT Clinical Informatics Analyst

The IT Clinical Informatics Analyst is an enterprise-wide resource responsible for supporting and improving the use of the MatrixCare electronic health record across NHC. The role has a strong clinical focus, but works with every department that uses, supports, or depends on MatrixCare, including operational, financial, compliance, reporting, training, and technology functions.

Key Responsibilities

• Serve as a clinical and functional subject matter expert for MatrixCare and the workflows it supports.
• Serve as a MatrixCare liaison across clinical, operational, financial, compliance, reporting, training, and IT departments.
• Support MatrixCare configuration, enhancements, upgrades, forms, assessments, and reports.
• Develop requirements and test scripts; coordinate testing before changes are released.
• Support implementations, upgrades, go-lives, training, and post-go-live activities.
• Investigate escalated clinical application issues and coordinate with internal teams and MatrixCare through resolution.
• Follow NHC policies related to HIPAA, privacy, security, system access, and protected health information.
• Promote consistent clinical documentation and standardized MatrixCare workflows across NHC locations.
• Assist with clinical reporting and data quality by helping review and validate MatrixCare information.
• Participate in EHR governance, prioritization, change control, and release planning.
• Perform other duties related to MatrixCare and enterprise clinical systems as assigned.

Qualifications

• Active, unrestricted Registered Nurse (RN) or Licensed Practical Nurse (LPN) license is required.
• Hands-on MatrixCare EHR experience in a clinical, informatics, training, support, or operational role is required.
• Knowledge of nursing documentation, medication and treatment workflows, care planning, and assessments.
• Strong analytical, troubleshooting, communication, and teamwork skills.
• Ability to manage multiple priorities and work effectively with clinical, operational, vendor, and IT teams.
• Experience supporting MatrixCare in skilled nursing, long-term care, senior care, or a multi-facility healthcare organization is preferred.

Travel Requirements

Periodic travel to locations may be required for implementations, training, or workflow reviews.

National HealthCare Corporation is recognized nationwide as an innovator in the delivery of quality long-term care. Our goal is to provide a full range of extended care services, designed to maximize the well-being and independence of patients of all ages. We are dedicated to meeting patient needs through an interdisciplinary approach combining compassionate care with cost-effective health care services.

The NHC environment is one of encouragement and challenge ... innovation and improvement ... teamwork and collaboration ... and honesty and integrity. All NHC employees are committed as partners, not only to the health of our patients, but to the well-being of the communities we serve.

EOE