IT Client Services Manager

01 & 04 Woodward, Inc.; Fort Collins (CO); On-site; USD 113,000 - 147,000; Full time

Benefits offered by this job

Annual cash bonus opportunity

401(k) match (4.5%)

Annual stock contribution (5%)

Tuition reimbursement

12 paid holidays

Insurance: medical, dental, and vision

Paid parental leave

Employee assistance program

Job summary

01 & 04 Woodward, Inc. is seeking an IT Client Services Manager to lead the IT Client Services team and ensure operational efficiency. This role involves managing resources, budgets, and strategic planning to enhance service quality.

The ideal candidate will possess strong leadership skills, financial acumen, and technical expertise in IT client services. The position offers a competitive salary ranging from $113,000 to $181,000 annually, along with various benefits including bonuses and insurance.

Qualifications

• Proven leadership ability to manage and inspire a team effectively.
• Strong financial management skills, including budgeting and forecasting.
• In-depth knowledge of IT client services technologies and best practices.

Responsibilities

• Oversee and direct the IT Client Services team, managing resources and workflows.
• Develop and adapt departmental plans to address operational challenges.
• Implement strategic initiatives that align with organizational goals.

Skills

Leadership

Financial Acumen

Technical Expertise

Problem Solving

Communication

Change Management

Resource Management

Performance Management

Vendor Management

Client Relationship Management

Job description

Woodward is actively recruiting for an IT Client Services Manager role. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Estimated annual base pay: $113,000 (minimum) – $147,000 (midpoint) – $181,000 (maximum).

Benefits

• All members are eligible for an annual cash bonus opportunity.
• 401(k) match (4.5%).
• Annual Woodward stock contribution (5%).
• Tuition reimbursement and training/professional development opportunities.
• 12 paid holidays, including floating holidays.
• Insurance: medical, dental, and vision upon date of hire.
• Vehicle/vacation benefits: vacation/sick time, vacation buy-up, short‑term disability, bereavement leave.
• Paid parental leave, adoption assistance.
• Employee assistance program, including mental health benefits.
• Life and disability coverage (Member Life & AD&D / Long‑Term Disability / Member Optional Life, etc.).
• Spouse / child optional life / optional AD&D / healthcare and dependent care flexible spending.
• Voluntary benefits including home/auto insurance discounts, whole life insurance, critical illness insurance, legal assistance, military leave, key benefits.

Key Responsibilities

• Team Leadership: Oversees and directs the IT Client Services team or larger projects, managing resources, budgets, and workflows to ensure successful execution of IT initiatives and maintain operational efficiency.
• Operational Planning: Develops and adapts departmental plans to address resource and operational challenges effectively.
• Strategic Planning: Develops and implements strategic initiatives that align with organizational goals, drive service excellence, and address operational challenges.
• Technical Guidance: Provides technical expertise and direction to team members and stakeholders to ensure alignment with best practices and organizational standards.
• Project Management: Oversees complex IT client services projects from initiation to completion, ensuring timely delivery within budget.

Key Skills

• Leadership: Lead and inspire a team, fostering a collaborative and high‑performance work environment.
• Financial Acumen: Manage budgets, forecast financial performance, and optimize resource allocation to achieve financial targets.
• Technical Expertise: Possess in‑depth knowledge of IT client services technologies and best practices to provide effective technical guidance and support.
• Problem Solving: Identify complex technical and operational issues and develop effective solutions to mitigate risks and enhance service quality.
• Communication: Articulate ideas clearly and facilitate open communication channels within the team and with stakeholders.
• Change Management: Lead and manage organizational change initiatives, ensuring smooth transitions and minimal disruptions to services.
• Resource Management: Allocate team resources and set daily priorities to meet departmental objectives and improve efficiency.
• Performance Management: Conduct performance appraisals, set objectives, and implement development plans to enhance team productivity.
• Vendor Management: Select, negotiate, and manage relationships with external IT vendors and service providers.
• Client Relationship Management: Build and maintain strong relationships with clients, ensuring high levels of satisfaction and retention.

The application window is anticipated to close 7 days from the original posting date.

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident ("Green Card holder"), or a protected person (e.g., asylee, or refugee).