IT Change Management Analyst

Regions Bank; Charlotte (NC); Remote; USD 91,000 - 111,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions seeks a Change Management Analyst to plan and monitor smaller change projects and guide portions of larger initiatives with limited supervision. The role emphasizes implementing internal changes, risk management, and stakeholder communication.

The ideal candidate has a Bachelor’s degree with 5+ years of IT operations or change enablement experience, plus familiarity with ITIL, ServiceNow, and governance processes. This is a remote role with preference for proximity to Regions offices.

Qualifications

• Bachelor’s degree plus 5 years of related work experience.
• Or high school diploma and 9 years of related work experience.
• Ability to interpret rules and industry guidance.
• Strong analytical and problem-solving capabilities.
• Excellent customer service and interpersonal skills.
• Knowledge of IT governance, risk, and controls.
• Familiarity with ITIL and ServiceNow platforms.

Responsibilities

• Recommends and develops strategies for internal or external changes.
• Performs system design, programming, network and database planning.
• Collaborates with SMEs to assess change impact on processes and outputs.
• Creates and monitors actionable deliverables for project teams.
• Documents impact analysis and proposed solutions.
• Manages a backlog of operational changes and prioritizes effects.
• Informs stakeholders of upcoming changes.
• Ensures compliance with risk management and cybersecurity practices.
• May lead teams or projects and mentor less experienced staff.

Skills

Regulatory compliance

Analytical thinking

Problem solving

Customer service

IT systems

Communication skills

Multi-tasking

Education

Bachelor’s degree in a related field

High School Diploma or GED and 9 years of related work experience

Tools

ServiceNow

ITIL

Cloud technologies

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Change Management Analyst plans and monitors smaller scale change management projects and directs specific portions of larger scale projects with limited supervision.

Primary Responsibilities

• Recommends and develops strategies for implementing appropriate internal changes or responding to external changes
• Preforms system design and programming, network planning, budget planning, database management and computer operations
• Works with subject matter experts to gain a clear understanding of how change will impact current processes and outputs
• Creates and monitors actionable deliverables for project teams
• Completes impact analysis of proposed changes through documentation of current processes and proposed solutions
• Manages a backlog of operational changes and prioritizes effects
• Informs identified stakeholders of upcoming changes
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May lead functional teams or projects, while providing guidance to less experienced associates

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor’s degree in a related field and five (5) years of related work experience
• OR High School Diploma or GED and nine (9) years of related work experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Advanced analytical/problem-solving capabilities
• Demonstrated problem-solving skills and excellent customer service and interpersonal skill
• Possesses in-depth knowledge of each line of business in order to anticipate necessary changes in software applications and systems
• Solid understanding of applicable systems
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation, with ability to multi-task

The ideal candidate will have 3+ years of experience in IT operations, IT Service Management, production support, technology risk, or a related field, with experience supporting IT Change Management programs in a large, complex, or regulated environment. Candidates should have experience reviewing Requests for Change (RFCs) for technical accuracy, implementation readiness, risk assessment, testing and validation strategies, and backout planning, as well as supporting Change Advisory Board (CAB) activities and technology governance processes. A strong understanding of ITIL Change Enablement practices, ServiceNow, enterprise infrastructure, cloud technologies, cybersecurity, and technology risk management is preferred. Familiarity with audit, compliance, and regulatory requirements is highly desirable. Relevant certifications such as ITIL Foundation, ServiceNow, or similar technical credentials are a plus. The successful candidate will demonstrate strong analytical and problem-solving skills, attention to detail, collaboration across technical teams, and the ability to leverage metrics and trend analysis to improve change quality, implementation success rates, and overall process effectiveness.

This position is currently offsite, preferably close to a Regions office within our retail branch footprint (click here to see our locations). Associates will work from their home primarily and may be expected to go on site for meetings or other events as needed.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$100,858.45 USD

Median:

$127,680.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.