IT Business Systems Specialist

D.A. Davidson Companies; Portland (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) and ESOP contribution

Generous leave policies

Tuition reimbursement

Charitable gift-matching program

Job summary

A financial services company based in Portland, Oregon, seeks an Application Maintenance and Support Manager. This role involves managing enterprise platforms, ensuring operational continuity, and collaborating with various business units. Key qualifications include a Bachelor's degree in a relevant field, extensive experience with enterprise applications such as Workday and Dynamics GP, and strong troubleshooting skills. The position offers competitive benefits and opportunities for professional development.

Qualifications

• Several years of experience supporting enterprise business applications in a mid-sized or large organization.
• Strong understanding of application support and integration concepts.
• Experience with HRIS and ERP system administration.

Responsibilities

• Monitor upcoming changes to enterprise platforms and ensure stakeholders are informed.
• Collaborate with IT Risk teams for access controls.
• Lead efforts to maintain operational continuity and system stability.

Skills

Enterprise application support

Data workflows

Technical documentation

Troubleshooting

Communication skills

Organizational skills

Education

Bachelor’s degree in information systems or Computer Science

Tools

Workday

Microsoft Dynamics GP

Job description

D.A. Davidson Companies is an independent, employee‑owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better.

Summary

The position will manage and maintain an Application Maintenance and Support Model for our enterprise platforms including HRIS/HR platforms as well as ERP/financial systems such as Workday, Microsoft Dynamics GP, and other corporate applications. The employee will have a balanced focus on daily operations across these critical platforms that are used across multiple business units, as well as maturing our support models and application roadmaps. Daily operational oversight will include incident management, user provisioning and maintenance, audit assistance, and reporting of issues and enhancements to IT Management teams. The position will report to D.A. Davidson IT but will work closely with the various business units to assist in projects and initiatives that provide efficiencies and further integration into the cloud strategy. This role will require extensive contact with senior management, external partners, and IT staff to identify opportunities, research upcoming releases and feature impacts across platforms.

Qualifications

• Bachelor’s degree in information systems, Computer Science, or a related field; or an equivalent combination of education and experience
• ITIL v4 Foundations certification within one (1) year of hire date. Training and materials will be provided
• Several years of experience supporting enterprise business applications in a mid‑sized or large organization is required, preferably with direct experience administering HRIS/HR platforms (Workday) as well as ERP/financial systems (e.g., Microsoft Dynamics GP) and other corporate applications
• Strong understanding of enterprise application support and integration concepts, including experience with data workflows or integrations between systems
• Ability to interpret and create technical documentation and business process workflows
• Familiarity with Workday (or similar HRIS) configuration and security setup, and with Dynamics GP (or similar ERP) administration is highly desired
• Solid knowledge of application security best practices – able to manage user roles, permissions, and segregation of duties within enterprise systems
• Awareness of data privacy and compliance requirements when handling HR and finance data
• Experience conducting or supporting audit processes for system access or data accuracy is beneficial
• Demonstrated ability to troubleshoot complex issues across multiple systems and find root causes in an efficient manner
• Proactive in identifying system risks or inefficiencies and adept at researching and implementing solutions or workarounds
• Excellent communication skills, both written and verbal
• Capable of translating technical information into business‑friendly language
• Proven ability to work collaboratively with cross‑functional teams
• High degree of self‑motivation and ability to work independently with minimal supervision
• Strong organizational skills and attention to detail, especially when managing system changes or simultaneous projects
• Able to adapt quickly to changing priorities or regulatory requirements in the corporate environment

Duties

• Monitor and communicate upcoming changes to enterprise platforms, ensuring stakeholders are informed and prepared
• Collaborate with IT Risk teams to implement and maintain role‑based access controls (RBAC), including automation of entitlement management
• Develop and maintain technical documentation, highlighting integration points and infrastructure dependencies
• Identify and participate in relevant communities, workshops, and training to stay ahead of platform trends and updates
• Coordinate with IT and vendors to manage major incidents and ensure timely resolution across supported platforms
• Lead efforts to maintain daily operational continuity and system stability, supporting the IT Service Desk with issue resolution guidance
• Define and enforce service level agreements (SLAs) in partnership with end users to set expectations for problem resolution
• Partner with business units to implement platform changes and enhancements that support daily operations and strategic goals
• Create and manage application roadmaps for Workday, Dynamics GP, and ATS systems, aligning with organizational priorities
• Maintain training materials and procedural documentation to support platform usage and administration
• Evaluate and recommend updates to policies and procedures, especially in anticipation of business growth or expansion
• Support regulatory audits and legal requests by providing relevant system data and documentation
• Represent IT in firm‑wide initiatives and projects related to core platforms
• Facilitate regular meetings with business leaders to elevate issues and drive platform improvements
• Participate in vendor‑led training and conferences to gather insights and identify potential impacts to enterprise platforms
• Apply project management and Agile‑Scrum methodologies to guide platform‑related initiatives
• Establish and uphold change management and quality assurance standards across supported systems
• Develop and maintain quality assurance materials and actively participate in testing activities
• Perform other related duties as assigned

What We Offer

• Medical, Dental and Vision
• Company 401(k) and ESOP contribution
• Generous sick, vacation, and maternity/parental leave
• Paid holidays
• Professional Development Opportunities
• Tuition Reimbursement ($15,000 lifetime cap)
• Discounted personal insurance including home, auto and recreational vehicles
• Charitable gift‑matching program
• Davidson Day of Giving – Our tradition of positively impacting communities in which we live and work

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.