IT Business Relationship Director

Advocate Health; Charlotte (NC); On-site; USD 140,000 - 180,000; Full time

Job summary

Advocate Health seeks an experienced IT strategy leader to drive business/IT alignment, roadmap development, and program governance. You will partner with executives to evaluate IT initiatives, manage demand, and ensure strong communication across clinical and operational units to deliver technology-enabled improvements in patient care.

You will collaborate with IT leadership and business units to balance risk and value, guide investment priorities, and advance strategic technology programs that

Qualifications

• Bachelor's Degree in Information Technology or related field.
• Typically 7 years of experience evaluating internal information systems and acting as the interface between operations and technical teams.
• Knowledge of leading-edge applications of information technology in health delivery.
• Excellent written and oral communication skills.
• Strong strategic thinking aligned with business goals and technology strategy.
• Attention to detail in developing functional requirements, risk assessments, cost estimates and plans.

Responsibilities

• Collaborates with clinical or operational leadership to identify strategic IT opportunities to improve patient care delivery.
• Develops business cases and requirements; guides project strategy and execution with risk management in mind.
• Builds strong partnerships between IT, operations and senior leadership to align initiatives with business goals.
• Assists in portfolio/demand management and helps prioritize IT programs with measurable benefits.
• Maintains contacts at decision-making levels and articulates the value of IT initiatives with ROI-based propositions.
• Manages IT pipeline, tracks prospects and allocates resources across projects and programs.

Skills

Strategic thinking

Healthcare IT

Stakeholder management

Communication skills

Problem solving

Self-starter

Team leadership

Mentoring

Risk assessment

Education

Bachelor's Degree in Information Technology or related field

Job description

Job Description Summary:

Serves as the IT strategic leader for the purpose of business/IT strategy development which includes but not limited to solution discovery, service management, risk management and relationship management. Proactively provides executive updates, shares knowledge of technology risk, roadmaps, and programs. Help aggregate IT business demand, prioritization of programs or projects and includes cost visibility. Facilitates clear agreements and effective communications between clients and IT. Partners with the executive to evaluate the benefits of IT initiatives and priorities. Serves as a partner to Information Technology (IT) leadership and various business units in the integration of new systems and enhancement of existing systems and/or processes. Contributes to the development of area business plans, including business and production metrics to meet objectives.

Major Responsibilities:

• Collaborates with clinical or operational leadership to discover strategic opportunities where information technology and innovation can significantly improve the delivery of health care.
• Works with IT leadership and business units to develop and understand the business case and business requirements to solve for technology related business problems. Anticipates business and regulatory issues; recommends product, process or service improvements. Leads projects with notable risk and complexity and develops the strategy for project execution.
• Builds highly effective partnerships, and resolves all relationship issues between IT and operations, and senior leadership.
• Assists in business relationship management, business strategy and planning, portfolio/demand management as needed. Solves unique problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions.
• Establish and maintain contacts at the highest level of decision-making authority within client organizations. Shapes, manages, prioritizes and constructs unique, compelling value proposition that is ROI/performance-based for each client that improves patient outcomes, solves their pain points and is based upon Advocate Aurora Health’s unique competitive advantages and core competencies.
• Maintains productive relationships with peers and management in IT and the business function. Articulates business value and strategy and coordinates with all areas of the IT department to ensure technology is fully leveraged to achieve operational excellence. Researches how other organizations in the market to achieve or exceed industry best practices in key performance metrics.
• Construct and manage IT pipeline, highlighting key projects and resource allocation strategies, ensuring the status for each prospect is properly tracked and updated. Participates in clinical, business, or operational strategy planning, so that IT can understand business strategies and to help leaders envision strategies that are technology-enabled.
• Facilitates clear agreements and effective communications between the clinical, business, and operational team members and all IT team members. Communicates to IT the current and future strategic directions and information needs of clinical and business operations and aligns it with IT’s strategic planning. Partners with executives to evaluate the benefits if IT initiatives and prioritize those initiatives.
• Analyzes initiatives, in the project portfolio, and identifies specific, measurable outcomes expected for each initiative. Implements processes and tools to measure benefits associated with individual projects.
• Impacts the direction and resource allocation for entire programs, projects or services while working within general functional policies and industry guidelines.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree in Information Technology or related field.

Experience Required:

• Typically requires 7 years of experience in evaluating internal information systems technical needs and functioning as the interface between operational and technical experts.

Knowledge, Skills & Abilities Required:

• Knowledge of leading-edge applications of information technology in health delivery
• Excellent written and oral communication skills
• Demonstrated strength as a strategic thinker with ability to understand the business direction and goals and their potential implications in terms of systems required to support them.
• Attention to detail in developing the associated functional requirements, risk assessments, cost estimates and plans and tracking the delivery of approved projects.
• Highly motivated self-starter capable of working largely on their own initiative to identify and address key opportunities and issues.
• Strong ability to exercise judgment and creativity in analyzing/solving unusual complex/ambiguous problems.
• Ability to be an effective team player, capable of playing both leadership and supportive roles, who recognizes that the IT portfolio attempts to optimize the response to a broad set of business needs, together with an assessment of business and technical risks, the short-term and long-term funding available, and the skills and capabilities of the IT organization.
• Knowledgeable leader; recognized expert in the integration within functional and business areas.
• Ability to influence and direct work teams. Strong mentoring and knowledge transfer capabilities.

Physical Requirements and Working Conditions:

• Position may require travel which may result in exposure to road and weather hazards.
• Exposed to normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.