IT Business Partner: Trusted Liaison & Advisor

Simmons Bank; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Simmons Bank is seeking an IT Business Partner to serve as the primary liaison between business units and Information Technology. You will understand business objectives, advocate for IT services, and facilitate collaboration to align technology with strategic goals.

As a trusted advisor, you will build relationships with leaders, coordinate resources, and ensure effective delivery of IT capabilities that support business outcomes and customer success.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 6 years in IT, BRM, Customer Success, or related fields.
• Experience building relationships with business stakeholders and leadership.
• Proficiency with Microsoft 365 applications.
• Smartsheet experience preferred.
• Financial services or banking knowledge preferred.
• General banking application knowledge preferred.

Responsibilities

• Serve as the primary liaison between business units and Information Technology.
• Develop and maintain strong relationships with business leaders and stakeholders.
• Understand goals, priorities, and operating environment of business units.
• Meet regularly with leadership to discuss objectives and IT support opportunities.
• Act as trusted advisor and advocate, aligning IT with business expectations.
• Help navigate IT services, capabilities, and processes for partners.
• Coordinate engagement with IT teams to address business needs efficiently.
• Facilitate communication on technology initiatives and service updates.
• Track requests, issues, and follow-ups to ensure resolution and accountability.
• Promote awareness and adoption of existing IT services and tools.
• Collaborate with vendors and teams to deliver solutions.
• Assist in resolving escalated issues through stakeholder engagement.
• Gather feedback and identify opportunities to improve customer experience.
• Measure customer satisfaction and participate in action planning.
• Ensure commitments from units, vendors, and IT teams are tracked and fulfilled.
• Represent IT in meetings, planning discussions, and stakeholder engagements.

Skills

Relationship building

Stakeholder management

Communication

Collaboration

Customer focus

Presentation skills

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Smartsheet

Job description

Simmons Bank is seeking an IT Business Partner to serve as the primary liaison between business units and Information Technology. You will understand business objectives, advocate for IT services, and facilitate collaboration to align technology with strategic goals.

As a trusted advisor, you will build relationships with leaders, coordinate resources, and ensure effective delivery of IT capabilities that support business outcomes and customer success.