IT Business Partner

Areas Deutschland; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Areas USA is seeking an IT Business Partner to provide on-site technology support across multiple airport, plaza and office locations within a defined region. The role focuses on POS terminals, kiosks, networks, printers and back-office devices, with primary escalation responsibility and on-site remediation.

The ideal candidate will have 5+ years of hands-on IT support across multiple sites, experience with POS systems (Oracle Simphony preferred), strong network fundamentals, and the ability to

Qualifications

• 5+ years of hands-on IT support across multiple sites.
• POS hardware and peripherals installation and testing.
• Working network knowledge: switches, wireless, cabling, basic routing.
• End-user device support: Windows, imaging, mobile devices.
• Experience with ticketing/service management tools.
• Ability to work with operators in restaurant and airport environments.
• Willingness to travel up to 50% and to work nights, weekends and holidays.
• Ability to obtain airport security badging and pass background checks.
• Independent worker with strong documentation habits.
• Comfort using AI tools to document, diagnose and speed resolution.
• Preferred: airport/travel retail, restaurant, hospitality or multi-site retail experience.
• Preferred: Oracle Simphony or similar POS.

Responsibilities

• Provide on-site IT support across the assigned region for POS and kiosk hardware, network and printers.
• Escalate and resolve issues on-site when remote resolution is not possible.
• Maintain relationships with operations leadership in the region with regular contact.
• Navigate internal IT domains and deliver actionable follow‑ups to locations.
• Support openings, remodels and equipment rollouts with site readiness and cutover.
• Keep IT asset records and inventory accurate; manage spares and returns.
• Document ticket details, equipment lists and network layouts for future use.
• Contribute to runbooks and knowledge articles to improve first‑time resolution.
• Coordinate on-site vendor and carrier work and ensure completion.
• Identify recurring problems and raise root causes with evidence.
• Obtain airport security badges and comply with access requirements.
• Work safely in terminals and restaurants with minimal service disruption.
• Travel up to 50% within the region, including openings and rollouts.

Skills

IT support

POS hardware

Kiosk systems

Network basics

Ticketing system

Airport badge handling

Driver's license

Tools

Oracle Simphony

Job description

Job Title: IT Business PartnerDepartment: Information TechnologyReports To: Lead IT Business PartnerStatus: Full-Time, ExemptDate: October 2026Broad Responsibilities: Own on-site technology support for an assigned region of the Areas USA estate — the airports, turnpike plazas and offices in that region — covering point of sale and kiosk hardware, network and connectivity, back-office equipment, printers and peripherals.The service desk is the field's first point of contact. This role is the escalation point and the on-hands support: the person who goes to the location when hardware has to be replaced, when a problem cannot be resolved remotely, or when a new or remodeled unit has to be brought online. It is also this role's job to navigate inside information technology on the operator's behalf and come back with an answer.This is a hands-on role, performed largely in terminals and operating restaurants rather than at a desk.Main Duties & Responsibilities:1. Provide on-site technology support across the assigned region: install, configure, troubleshoot, replace and test point of sale and kiosk hardware, network equipment, back-office computers, printers and peripherals.2. Take escalations the service desk cannot resolve remotely: diagnose on site, restore service, and stay with the issue until it is closed and the operator knows it is closed.3. Build and hold the working relationship with operations leadership and unit management in the region, with regular contact rather than contact only when something is broken.4. Navigate inside information technology on the field's behalf — Guest Technology for point of sale, kiosk and digital menu board issues, IT Business Enablement for back-office applications, Infrastructure for network and connectivity — and own the follow-through back to the location.5. Support new openings, remodels, equipment refreshes and rollouts in the region: site readiness, installation, testing, cutover and punch list completion.6. Keep field assets accurate with IT Asset Management: equipment tagged and recorded on receipt, spares maintained at the right levels, swaps and returns processed promptly, and location inventory that matches reality.7. Document the work: ticket detail that another technician can use, updated equipment lists, network and closet detail, and site access instructions.8. Contribute to runbooks and knowledge articles so recurring issues are resolved consistently and more can be closed by the service desk without a visit.9. Coordinate on-site vendor and carrier work — internet service providers, cabling contractors, equipment manufacturers and field service partners — and confirm the work was actually completed.10. Identify recurring problems in the region and raise them with root cause evidence rather than absorbing the repeat visits.11. Obtain and maintain airport security badging at assigned locations and follow airport and landlord access requirements.12. Work safely in operating restaurants and active terminals, around guests and associates, with minimum disruption to service.13. Travel of up to 50% within the assigned region, with heavier periods around openings, conversions and rollouts.Skills and Qualifications1. Five or more years of hands-on information technology support, including experience supporting multiple sites rather than a single location.2. Point of sale hardware and peripherals — terminals, printers, cash drawers, card readers, kiosks and self-order devices: installation, troubleshooting, replacement and testing.3. Working network knowledge: switching, wireless access points, structured cabling, circuits and basic routing, with the discipline to isolate where a problem actually sits before escalating it.4. End-user device support — Windows, imaging, mobile devices and peripherals.5. Experience working in a ticketing and service management tool, and comfort being measured on response and resolution.6. Proven ability to work with operators. Restaurant and airport management need plain language and a straight answer about what is wrong and when it will be fixed.7. Experience supporting an operation that runs seven days a week and cannot wait for a convenient maintenance window.8. Able to obtain and maintain airport security badging at assigned airports, including the required background checks. Valid driver's license, and a valid passport or the ability to obtain one.9. Works independently with little direct supervision, and keeps documentation, asset records and tickets current without being chased.10. Comfortable using modern tooling, including artificial intelligence, to document, diagnose and speed resolution.11. Preferred: airport, travel retail, restaurant, hospitality or multi-site retail experience.12. Preferred: Oracle Simphony or comparable restaurant point of sale, self-order kiosk platforms, and digital menu board hardware.13. Willingness to travel up to 50%, and to work occasional nights, weekends and holidays around operating hours, openings and rollouts.Physical Demands:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is performed in airport terminals, restaurants, back-of-house areas, equipment rooms and offices. While performing the duties of this job, the employee moves about terminals and restaurant units for extended periods, stands and walks for most of the workday, and works in environments that are at times noisy, confined, hot or cold. The employee frequently operates a computer and handheld devices, reaches with hands and arms, and bends, kneels, crouches, crawls and works beneath counters and in equipment racks to install, connect and service technology equipment. The employee uses hand tools and ladders, and regularly lifts, carries and positions equipment weighing up to 50 lbs. The role requires travel by air and ground and the ability to obtain and maintain airport security badging at assigned locations.EEOC Statement:We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.