IT Business Manager (Hybrid) - WashU IT

Washington University in St. Louis; Iowa (LA); On-site; USD 84,000 - 149,000; Full time

Benefits offered by this job

4 weeks caregiver leave

Tuition reimbursement for employee and

Metro transit U-Pass

Job summary

Washington University in St. Louis seeks a leader to oversee WashU IT business operations, including budget, procurement, HR, and policy enforcement, ensuring accurate forecasting and data-driven decisions in a complex environment.

You will coordinate with central offices, lead process improvements, and manage IT’s administrative teams, equipment, and vendor relations to support strategic initiatives and operational efficiency.

Qualifications

• Master’s degree or combination of education and/or experience may substitute for minimum education.
• No specific certifications or professional licenses required for this position.
• No specific work experience is required for this position.
• Experience managing business operations, finance, procurement, administrative functions, and process-improvement initiatives.
• Experience working across multiple stakeholder groups and business functions.

Responsibilities

• Own core business-administration operations for WashU IT — the quarterly IT Balanced Scorecard, operational calendars, training/compliance tracking, and recurring leadership reporting and communications.
• Standardize and document recurring administrative workflows via SOPs, and partner with central resources to improve related ServiceNow and Workday workflows; manage the finance and HR approval process with the COO and CFO.
• Lead process-improvement efforts — mapping current/future-state workflows and tracking cycle times, error rates, and improvement metrics.
• Manage IT’s equipment/software asset inventory and work-location data, and coordinate logistics for major meetings, engagement events, leadership forums, and disaster recovery/business continuity exercises.
• Directly manage the administrative assistant team and coordinate contractor/consultant agreements; maintain internal policies and communication channels.

Skills

Financial Management

Supervision

Education

Master’s degree

Tools

Workday

ServiceNow

Job description

Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

This position is responsible for strategic oversight and coordination of WashU IT business operations, including finance, HR, supply chain, process improvement, and general administrative functions. The role partners closely with WashU IT leadership and central university offices to ensure timely, accurate, and consistent execution of budget, accurate forecasting and reporting, procurement, workforce, policy, and operational processes. It plays a key leadership role in aligning resources, improving administrative workflows, supporting strategic initiatives, and using analysis to guide data-informed decisions in a complex clinical, academic, and research environment.

Job Description

Primary Duties & Responsibilities:

Overall Business Administration

• Own core business-administration operations for WashU IT — the quarterly IT Balanced Scorecard, operational calendars, training/compliance tracking, and recurring leadership reporting and communications.

• Standardize and document recurring administrative workflows (travel, expenses, procurement, hiring approvals) via SOPs, and partner with central resources to improve related ServiceNow and Workday workflows; manage the finance and HR approval process with the COO and CFO, routing spend and personnel actions through the appropriate sign-off chain.

• Lead process-improvement efforts — mapping current/future-state workflows and tracking cycle times, error rates, and improvement metrics — and support the Chief of Staff in benchmarking IT business operations against peer institutions and frameworks (Gartner, AAMC, EDUCAUSE).

• Manage IT’s equipment/software asset inventory and work-location data (partnering with Enterprise Physical Operations on space needs), and coordinate logistics for major meetings, engagement events, leadership forums, and disaster recovery/business continuity exercises.

• Directly manage the administrative assistant team (workload, scheduling, performance) and coordinate contractor/consultant agreements; maintain internal policies (travel/tuition reimbursement, stipends, overtime) and communication channels, and serve as the escalation point for administrative issues.

Working with Central Supply Chain Management

• Manage IT’s contract inventory and renewal calendar, flagging upcoming renewals and notice deadlines to Central Supply Chain in time to act.

• Partner with ITSS to track vendor performance against SLAs and contract terms (escalating to Legal as needed), and provide IT-specific input — data ownership, security/HIPAA requirements, audit rights — for Supply Chain and Legal to incorporate into contracts.

• Coordinate software license compliance and true-ups (e.g., Microsoft, Oracle) with Supply Chain’s vendor management processes, and track vendor commitments (credits, training, professional services hours) to ensure they’re used before expiration.

• Provide usage data, benchmarking, and business requirements to support Supply Chain-led renewal and new-contract negotiations, representing IT’s interests throughout.

• Flag opportunities for consolidation or reduced vendor sprawl for Supply Chain to pursue, and help ensure IT spending and procurement complies with university and financial policy.

Working with Central Finance

• Serve as the primary IT liaison to Central Finance for finance structure, cost center setup, and cross-charging/chargeback allocation models for shared IT services.

• Coordinate with the Office of the COO to manage the annual and multi-year IT capital and operating budget submission process, translating technical initiatives into finance’s budget categories (including RR).

• Manage the relationship with Central Finance on capitalization rules for software/hardware purchases, given the added nuance of capex vs. opex distinctions in IT.

• Oversee financial system access and authorizations (e.g., Workday, payroll, grants)

WashU Medicine Only

• Directs all financial functions of WashU IT as it relates to WashU Medicine, including: business planning, budget development, analysis and implementation, coordination with CFU central accounting/financial planning, general accounting, financial reporting, variance analysis, revenue modeling, cost and project accounting and auditing of the annual operating budget.
• Review and approve financial transactions for WashU Medicine IT cost centers (expense reimbursements, purchase orders, invoices, travel expenses, procurement card use, journals, budget adjustments)

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Master’s degree or combination of education and/or experience may substitute for minimum education.

Certifications** /Professional Licenses **:

No specific certification/professional license is required for this position.

Work Experience:

No specific work experience is required for this position.

Skills:

Financial Management, Supervision

Driver’s License:

A driver’s license is not required for this position.

More About This Job

Required Qualifications:

• Experience managing business operations, finance, procurement, administrative functions, and process improvement initiatitves.
• Experience working across multiple stakeholder groups and business functions.

This position independently prioritizes and coordinates business operations activities for WashU IT, makes recommendations regarding administrative workflow improvements, financial planning processes, procurement strategies, vendor management activities, and organizational resource allocation. Decisions directly affect operational efficiency, compliance, financial stewardship, workforce administration, and service delivery across the organization.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications** /Professional Licenses **:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Administrative Oversight, Asset Management, Budget Development, Budget Management, Business Operations, Business Process Documentation, Business Process Improvements, Business Relationship Building, Business Reporting, Contract Management, Cross-Functional Teamwork, Decision Making, Employee Supervision, Financial Analysis, Interpersonal Communication, Process Improvements, Procurement, Program Management, Project Management, Strategic Planning, Vendor Management

Grade

G15

Salary Range

$84,200.00 - $148,500.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.