IT Business Analyst, Customer Service & Training

Harris County Toll Road Authority; Houston (TX); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Harris County Toll Road Authority seeks a skilled Business Analyst to coordinate gathering, development, and documentation of user requirements, review business processes, and support the systems development life cycle. You may supervise others and work with multiple departments on special projects to improve operations.

The role involves eliciting needs for new systems, guiding the service request lifecycle, and validating testing and implementation.

Formación

• Knowledge of software development life cycle and systems development life cycle concepts; business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources; and project management principles and practices.
• Ability to grasp complex business problems/solutions and document them in non-technical terms.
• Strong skills in systems testing of specification requirements.
• Ability to perform objective analysis and re-engineering of business processes to maximize quality service and cost-effectiveness.
• Ability to meet deadlines and communicate the status of assignments; strong people and project management skills.
• Ability to motivate and direct the work effort of project team members from another area or section.

Responsabilidades

• Gathers, analyzes, and documents user requirements, business processes, and problems to automate or improve existing systems; elicits and documents business needs for new systems.
• Coordinates the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review; and monitors system integration and user acceptance testing prior to implementation.
• Serves as a liaison by providing consultation, documentation, and direction to other areas with regard to analysis, design, configuration, testing, and policy implementation within all systems.
• Coordinates and/or analyzes user requirements, procedures, and problems to automate or improve existing systems; and coordinates and/or analyzes computer system capabilities, workflow, and scheduling limitations.
• Develops and/or reviews complex system documents to convey business requirements and support efficient system design.
• Develops, documents, and revises system design procedures, test procedures, and quality standards. Analyzes program policies and procedures to determine their effect on automated systems and system functional areas.
• Monitors the maintenance and enhancement of routine computer systems to ensure proper functionality.
• Identifies potential project risks and difficulties, and designs strategies to mitigate or avoid them.
• Performs related work as assigned.

Conocimientos

SDLC knowledge

Problem solving & documentation

Systems testing

Process re-engineering

Time management

Communication

Team leadership

Educación

Bachelor’s degree in Business/Info Science/CS

Herramientas

Oracle/SQL

Descripción del empleo

Position Description

Performs (depending on level) routine, complex or advanced business analysis work. Work involves coordinating the gathering, development, and documentation of user requirements; the review, assessment, and development of business processes; the creation and validation of user acceptance testing; the performance of post-implementation support of systems; and support of the systems development life cycle. Collaborates with other departments on special projects to support the development of processes and operations. May supervise the work of others. Works (depending of level) under minimal, moderate or general supervision, with considerable latitude for the use of initiative and independent judgment.

Position Description

Performs (depending on level) routine, complex or advanced business analysis work. Work involves coordinating the gathering, development, and documentation of user requirements; the review, assessment, and development of business processes; the creation and validation of user acceptance testing; the performance of post-implementation support of systems; and support of the systems development life cycle. Collaborates with other departments on special projects to support the development of processes and operations. May supervise the work of others. Works (depending of level) under minimal, moderate or general supervision, with considerable latitude for the use of initiative and independent judgment.

Duties And Responsibilities

• Gathers, analyzes, and documents user requirements, business processes, and problems to automate or improve existing systems; elicits and documents business needs for new systems.
• Coordinates the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review; and monitors system integration and user acceptance testing prior to implementation.
• Serves as a liaison by providing consultation, documentation, and direction to other areas with regard to analysis, design, configuration, testing, and policy implementation within all systems.
• Coordinates and/or analyzes user requirements, procedures, and problems to automate or improve existing systems; and coordinates and/or analyzes computer system capabilities, workflow, and scheduling limitations.
• Develops and/or reviews complex system documents to convey business requirements and support efficient system design.
• Develops, documents, and revises system design procedures, test procedures, and quality standards. Analyzes program policies and procedures to determine their effect on automated systems and system functional areas.
• Monitors the maintenance and enhancement of routine computer systems to ensure proper functionality.
• Identifies potential project risks and difficulties, and designs strategies to mitigate or avoid them.
• Performs related work as assigned.

Other Duties

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.

Requirements

Education and Experience:

• A Bachelors degree in Business and/or Information Science and/or computer field is required or other related technical field from an accredited college or university; professional experience can be substituted on a year-to-year basis for the required college education.
• Experience in problem resolution, proven background in troubleshooting, understanding of basic network structures and a strong understanding of application, database. Experience working in an Oracle/SQL environment.
• Experience working in a real time, high volume transaction processing environment.
• May require registration, certification, or licensure in a specialty area.

Business Analyst I - 1 Year Experience

Business Analyst II - 3 Years Experience

Business Analyst III - 5 Years Experience

Knowledge, Skills, And Abilities

• Knowledge of software development life cycle and systems development life cycle concepts; business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources; and project management principles and practices.
• Ability to grasp complex business problems/solutions and document them in non-technical terms.
• Ability to serve on or lead/manage successful information systems project teams based on years of experience Strong skills in systems testing of specification requirements.
• Ability to perform objective analysis and re-engineering of business processes to maximize quality service and cost-effectiveness.
• Ability to meet deadlines and communicate the status of assignments Strong people and project management skills.
• Ability to motivate and direct the work effort of project team members from another area or section.

Physical Demands

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

NOTE:

Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting bu t ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information

Position Type And Typical Hours Work

• This is a full time position.
• Typical days of work are Monday-Friday.
• Hours may vary based on business needs of the department including weekends.

Work Environment

• There are no major sources of discomfort.
• A normal office environment with acceptable lighting and climate control is provided.

Reporting Relations

Reports To Position: Reporting structure might change depending on org chart

Supervises Positions: Supervising structure might change depending on org chart

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Equal Opportunity Statement

Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email: [e-mail]